I have to say I wasn't impressed with Comprehensive Psychiatry at first because my daughter who is Autistic has a Medi-Cal waiver besides private insurance and was seeing Dr. Wycof. I thought the Dr. was amazing for my daughter to see and get help. Unfortunately, their front office dropped my daughter without asking whether we'd be willing to pay her balance. Instead a woman in a snippy voice said to me they'd take her Medi-Cal this one time and that was the last time. Fast forward a year later I decided to give Comprehensive Psychiatry another try for myself. My Dr was Dr. Maniar. Upon my first visit I could tell how detailed she was and caring to me as her patient. She decreased my anxiety meds and took me off Xanax which I really appreciate. She also didn't completely revamp my meds which are working. Instead she chose to work with them. I look forward to meeting with Dr. Maniar she's truly professional and engaged with her patients. read more

This business is very unprofessional I had a interview with them but I think because I am African American they did not want to hire me the whole process was just shady they sent me a email link for a interview that was suppose to be held over zoom when I contacted them to get a clarification about if it was in person or not because I got a zoom link they waited until the next day to reach out to me when I reached out for clarification 5 hours before the interview time this company lacks basic communication skills and that's bad and also with these reviews being under 3 stars maybe it and as a reason I didn't get hired they are bad business read more

I see Dr.V In Pleasanton after Kaiser out sourced me after my Kaiser doctor retired. I am so happy to have Dr. V. And have not had issues with staff at her office or when I called Walnut Creek. Every year I hope Kaiser will let me stay with her. I have been with her for over 5 years and live in Concord well worth the drive. Maureen Charamuga read more

Dr. Ali is the best and he actually makes me feel heard and listens to my concerns whole heartedly. I will say that the front desk sucks and they always hang up on me when I call. So that's definitely frustrating. read more

Do NOT bother making an appt with Dr Gerard Schmidt he is one of the rudest psychiatrists I've ever been to. I saw him for a number of months and after sharing some very personal information, he said he couldn't help me. I was at the office to see a different provider and when he saw me he blurted out I'm not going to see you. I happily told him I was not there for him. He has zero tact or bedside manner. If you're upset about anything, you'll leave his office feeling worse!! Find a different doctor- DO NOT SEE HIM!!! Save yourself the trouble. He's the absolute worst!!! I'd give zero stars if possible. Heinous treatment, no other way to describe it. I cannot believe they let him practice and have him around people with mental health issues!!! read more

I wish I had read the reviews. The lady in reception was so rude. On multiple occasions she was rude and had an attitude. This place is where mentally struggling people come for help. Why be such a nasty person to those who are just seeking answers and help for themselves. It left a BAD taste in my mouth. My psychiatrist was okay, but he led me on a 6 month wild goose chase with a medication that did NOTHING for me, even though he knew what I really needed to be prescribed. Right when i was about to find another doctor, he prescribed me what we should have been on from the beginning. Needless check-ins that cost me $$ when it could have just been an email message. I can't believe they billed my insurance $900 for each meeting. They just goated me along to get that $$ from my insurance. Don't use this place, it will make your mental health worse! read more

My daughter saw Dr. Saralkar at this practice a number of times. Then one day she received a notification that Dr. Saralkar is no longer at the practice - no other information. She has made multiple attempts to contact teh office and has never had her call returned. I agree wholeheartedly with a previous poster that they should have their license to practice revoked read more

Highly not recommend. Had a doctor there during the Covid years and was doing Telehealth. He quit and the new one was awful. Didn't listen to anything I said. I then requested my medical records because my GP said he could continue my prescription if I had them. That's when he nightmare began. Neither myself nor my clinic could obtain them. CPS didn't refuse. They just kept having me (and my clinic which does this regularly) fill out forms and then not send anything. read more

I am a new patient with this service. I have had one visit with my psychiatrist. He is very good. The issue is with their patient support. They never return my phone calls, when you explain to them why you need someone to call you back, they get that information incorrect and instead of getting a call back, they do the exact opposite of what you need. Had they called me back as requested, the issue would have been resolved last week. I seriously doubt I'll ever get a response. If you are looking for a psychiatrist, do NOT use Comprehensive Psychiatric Services. You won't ever get any help from their client support team. I have been needing a medication and today is day 10 I have been without it. Quality of service is extremely poor. I'm going to contact my health insurance and file a complaint against Comprehensive Psychiatric Services. They shouldn't even be in business. They're quick to sign you up but then you're on your own. read more

This company 100% deserves its piss-poor reviews. See below for mine: I am very frustrated to learn this morning that the follow-up appointment I booked with my doctor weeks ago has been canceled via voicemail as of yesterday afternoon. The reason communicated to me was that there was an issue with validating my insurance and I don't find that acceptable. I have uploaded my insurance card and information to your app several times, and I also gave this information to my doctor directly via phone when she called me at 8pm last Monday, June 3rd. I have been a client of CPS for 3+ months and just recently learned from a random assistant that there even was an app I can send messages on. So I take the time to get the app, create an account, and upload my insurance as I was directed to, and my appointment still winds up getting canceled. This is unacceptable! At the very least, I would have appreciated the opportunity to have done self-pay given that it is very difficult to schedule follow-up appointments within a couple weeks of an initial one. I was in meetings until 8pm yesterday and unable to check voicemails until this morning. I am very frustrated to learn that my appointment has been canceled with less than 24 hours' notice. This company presents as extremely unorganized and unresponsive, all while imposing an enormous amount of friction for clients trying to relay or send any sort of communication to this psychiatric office and I am very dissatisfied with this service. It is difficult and tedious to get ahold of anyone here and relay messages to my doctor in a timely manner. The one-time reply texts do not provide clients with the ability to initiate and send brief messages at all, let alone in an efficient way. It seems the only form of communication here is through a time-consuming voicemail service or a multiple-transfered call to leave a message with somebody new almost every single time. Finally, my doctor has misspelled my name multiple times on important documents, further delaying the time it takes to get anything done here. I am a businessowner myself, so I can understand some of the challenges posed with serving many clients and I have tried to give grace throughout this process, but at this point, it's unacceptable. This company is a very poor example of quality service and healthcare and I will be going elsewhere for my care moving forward. In short, y'all suck! read more

This organization should be reported to the California state medical board or state medical licensing authority. The office lack of knowledge, empathy, and professionalism is dreadful. First, they never answer the phone and if you do get a person they are unhelpful and mean. There is no transparency on charges to your insurance, and if you happen to miss an appointment because you are sick, they will charge you 150.00 without telling you. You will also receive a surprise bill with charges that you may not understand. How sneaky Hopefully senate bill 1061 will pass at the end of June and doctors offices will not be able to report outstanding medical bills to credit companies to ruin a person credit. I will be contacting the California Board of Psychology and filing a report for lack of transparency about service costs to my health insurance, cancelation of patient without proper follow up, hidden late fees, and incompetence of staff. read more

What's with all the low ratings. I've never had an issue with booking. Front desk has always helped if I was having issues with app or getting to my therapist. Front desk is respectful , courteous and helpful. This isn't just one time but many times when I have called in. Plus the doctors are very good , caring and on time. Who r the people that rate so low ....its just not fair or as far as I can tell accurate. I saw those ratings and was skeptical about making an appointment. I'm glad I did not listen. I've been using them off and on for 2 years with no issues like I see in these ratings. I suggest u try them out first and make up your own mind. Andrea D. read more

Best customer service I have ever received. The front desk/reception people are great, especially Kyla, she should be the industries standard on customer service. Every time I talked to Kyla, she made sure I'm heard by actually listening, provided me detailed information and instructions, very organized and professional person. Would highly recommend her. read more

Huge scam. Doctor I saw prescribed me what I had just stressed was a med I was SEVERELY allergic to. Then, when I try to call to get a new medication and speak to my doctor, I can never get through. I've spent MANY weeks calling MULTIPLE times, but they never call back. Then keep sending me bills for appointments when I was not actually serviced in any way. On top of that, the receptionist was horrible and rude each time we spoke. No empathy. CPS made my mental health WORSE. AVOID AT ALL COSTS read more

Stay away from this office. The office staff are not polite. They do not return your calls and keep you in limbo! Dr Jake Treskovich is very arrogant and rude and doesn't respect the patient. read more

This place is a joke. The only empathetic person that works here is the receptionist. That's who the star is for :) I decided to pay out of pocket for better care, than go here for free. read more

Unprofessional from the get-go. Rude schedulers. The clinician I saw dismissed my concerns about ADHD and autism despite the fact that I have an official diagnosis of ADHD. Just unreal. read more

This is the worst medical care company I have ever had to deal with. Prescriptions are difficult to get filled, if there is an issue with the way the Dr. communicated the info to the pharmacy it will take weeks to get resolved as there is no way to call and get connected to the Dr. You will only ever talk to answering services and hope your message gets through. Also, it will be 2 to 3 different answering service connections, with a hold time of 3-5 minutes each, before you can get to the person who can leave a message for your Dr. None of this may sound that dramatic, but if you are dealing with mental health issues and are out of medication or running low, this all of a sudden becomes a MAJOR problem. read more

Didn't give me the zoom link to my appointment, and there's no way to contact the doctor directly. You just call and they are like "well let the office know". Well I've just missed my appointment because of their oversight and lack of ability to have a fast response to issues like that. A psych center shouldn't be missing client appointments that is so irresponsible. read more

If I could give negative stars I would. Sent my intake paperwork to a hospital social worker instead of my personal email and then cancelled my appointment because an intake form was not done. Give them my correct email, got the intake form which I completed. Called them and rescheduled. Got sent the intake form again even though I had already completed it. Tried to call and email them to let them know it was already done. Couldn't get a hold of anyone. Found out this morning my appointment has been cancelled yet again even though I have now completed the intake form twice. Oh and the next available appointment isn't until next week sometime when I will already be out of medicine. Call service staff are incredibly unhelpful, supervisors don't want to come to the phone, no one wants to take any accountability. All of this is coming from a medical assistant and front office receptionist, I literally do this type of thing for a living. Please for the love of God do not give this terrible terribly company your time or money. They certainly will waste your time. read more

I had been seeing this group for over 4 years. In that 4 years I've had to switch from one to another doctor because my first doc Dr. Iqbal decided to take vacation and leave me with no back up refills, no one to handle my care, and I'm on alot of meds like Celexa, Wellbutrin, Klonopin, and Ambien. If you know meds you know that, that's a highly dangerous combo. I learned that when my doctor vacationed while I went through withdrawal without even knowing what was happening. I tried a second doctor and while being seen at this clinic, due to incompetent doctors, and their 3rd party answering service where all the people talk to you rudel, every single time. And the second Doctor Dr. Skille loves to tell you stories about his personal life, and talk over you, then say...when your dad suddenly passes, which triggers child hood trauma...he then defends the very person who abused me my entire life. Like what???? He needs to stay in his lane and be a psychiatrist and not therapist because he sent me on a spiral that could've had extremely terrible repercussions to my life. On top of that he then decides to leave a long message where he again is yapping away. Like I literally asked you to stop and you kept pushing. My dad died not even 6 months ago. It was an awful experience to have to be dealing with that while grieving. I expressed many times that my sleeping aid wasn't working, and was only offered 2 options when there's a ton that are better. I've been suffering from symptoms I thought had no baring on my health but turns out that combo is causing alot of problems on my body. I don't recommend this group. When I stopped seeing him and had go start the entire process elsewhere, the doctor was blown away by that medicine combination, and I've had multiple doctors question this and if the same doctor prescribed them all. No one felt comfortable to continue with those meds, so now I have to go through withdrawal AGAIN. Never again. I'm someone who suffers from Major Depressive disorder, anxiety, ocd, and emetophobia. And have been in therapy and seeing a psychiatrist for years before this nightmare. There were so many red flags but I thought hey, he knows better I guess. What a terrible feeling and experience to deal with all while pcsing, starting again with a new base hospital, the stress of moving then the death of my father....im honestly lucky to be alive. He definitely made me want to harm myself. read more

Dr. Ajanaku was the worst mental health professional I've ever met with. After being 15 minutes late to our appointment, she dismissed my concerns about ADHD, which I've already been diagnosed with, and was pushing me to go on antidepressants, which I do not need. After a back and forth communication with the office and them hearing my complaints, they could only offer me a $30 discount. Do not meet with anyone from this company. read more

Considerate , and efficient . Listens to your issue and provides good feedback . Staff is great

Be careful to use this clinic. I keep receiving a bill for the missed appointment fee, but the appointment was cancelled 2 days before. The billing department was notified the mistake, but the bill keeps coming. It seems this mental health group trying to scam their clients. read more

I, like so many other unfortunate individuals on this page, had an incredibly frustrating experience with their billing. After paying for an almost $400 dollar bill, I received another bill for the amount of $500, three months later. CPS and the insurance company gave me the run around for months. Not only that, they cited the wrong information about each service fee (they indicated each appointment fell between $50 and $300, yet there were nothing but charges for $420 and $500). I did not receive my first statement until two months after they stated I'd be hearing from the insurance company about my claims. I got the second bill four months after I stopped receiving the doctor's services. Again, I did my very best to gain transparency in this billing process and was constantly left out to dry with no answers. Had I known how I was going to be charged, I would have figured out if my financial means could support visits to their offices. Instead, I am now stuck with a $500 bill due in less than two weeks. read more

absolutely horrendous office management, they truly don't know anything about what they're talking about. They asked me several times for a number that the insurance company says is not necessary for the patient to give. Truly absolutely insane. There's a reason all of the reviews are 0 or 1 stars, and you really need to do everything you can to STAY AWAY FROM THIS "DOCTORS" OFFICE. read more

This is the worst experience I've ever had with a office they don't call back and don't reach you when they say they will it's like how they even still open??? The first guy that was seeing me quit and the second lady they assigned me to didn't call me back this is the third time now these people don't care about you read more

I am so sad that my daughter is going to have to stop seeing her doctor her due to billing issues. On my daughter's first appointment she had just changed insurance and did not have her ID number or card yet. I agreed to pay out of pocket for her first 2 appointments and planned to submit a claim to her insurance myself for reimbursement. CPS took those payments totaling $725.... and then a month later submitted their own claim for reimbursement on top of this to my daughter's insurance without contacting me. They were paid for those visits ...thus received payment twice. They did not notify me of their intentions, the fact that they were paid, or the fact that they owed me for the money I paid out of pocket. There plan was obviously to keep the double payment. They are an in-network provider, therefore, this is actually illegal. It was three months later that I was checking my daughter's record for another claim and found out what they had done. When I first called, they agreed to reimburse me in the form of a check. When I hadn't received it by June, I called again. I was told that the office manager Rachelle stated I had to wait until my daughter's next appointment was paid for before they would reimburse me, but that I would receive a check at the beginning of July. No check. I called again. This time the office manager is out of the office. When I asked for contact information for her, I was told that they can not give it out. You have to wait for her to contact you. You also are not able to contact anyone else who might manage her, i.e. the doctors that own the company. I warn anyone to not use this company for their mental health. read more

This is a review specifically for Dr. Saralkar. She is an excellent doctor. She is an great listener, explains options very clearly, and responds to emails very, very promptly. She also makes sure you have had the chance to explain as you carefully as you need to what your concerns are, and that she has answered any questions or concerns you may have without feeling rushed. She is kind and down to earth, with none of the "I'm the doctor, you are the patient" arrogance you sometimes find with doctors. In terms of billing, so far they are charging correctly per agreement with medicare. The bills are still higher than I would have expected, but correct given the system. read more

I wonder how many suicides are on your heads. You cancel appointments without warning or explanation or notice. It takes three months to schedule, then another 3.5 months to get rescheduled after the office canceled without warning, and then offer an appointment another 4 months and 3 weeks out after the appointment is again canceled without notice. Your staff bold face lies when they say they have communicated with patients. Your bots cruelly spam email with requests for paperwork, even after an appointment was canceled (again without warning, explanation, or notice). No email was ever returned and their policy of not using email to communicate (then why did I get 17 spam emails with paperwork) was never mentioned. You show no compassion for those who need it the most. You all are in the wrong profession. If you need help, DO NOT look for it at Comprehensive Psychiatric Services. read more

They are horrible. I've had two 20 minute sessions with a "therapist" and there was absolutely no therapy. I lost my brother and a beloved pet within a week of each other. I reached out because I was having panic attacks and could not sleep. The 2nd time we met, she acted as though it was the first time she heard it. She finally prescribed me 15 .25 pills of Xanax after treating me like I was trying to score drugs. I told her I would prefer a local therapist I could meet with in person and she insisted that we get an appt on the calendar "just in case". I cancelled the appt because I have since found a local therapist and was told I would be charged $150. I also reviewed the invoice for our first session ($500) and our second session (two separate $300 charges). Both sessions lasted about 15 minutes, and aside from writing a script, there was absolutely no therapy. It's just a money grab. Do not use them. read more

wow , what can i say. i wish i could give them zero stars! Dr picker was not very helpful. he met with me for only 5-10 mins. insisted that i would have to meet him everytime I need a refill prescription. Ive seen many doctors throughout my life and not a single one of them had to meet with me everytime to fill the prescription. front desk staff is rude and unhelpful. they also dont pick up the phones. one day i did a test and called them as i was waiting outside their office. no one picked up and then i proceed to walk in and there is THREE ladies sitting there on their phones clearly ignoring phone calls. i work in customer service so i know how important it is to pick up every call or do my best to get back to customers asap. When i walked in to book an appointment after they "discharged" me as a patient for missing an appointment due to work, the girls immediately gave me nasty looks and knew my name. They then proceeded to tell me i have an outstanding bill of over 1,600 dollars for missed appts n inital appt , i went through every one of them and they are fake. this place is a total scam and i feel bad for everyone affected by mental health issues having to put up with this horrible place. these charges were made up and i will not be paying CPS a dime. THEY ARE RUNNING A SCAM BEWARE! if any of yall want to band with me to report this business then PLEASE reach me at (925)519-3404 so we can do so together. the more the merrier and whatever you do find another place because they will f you over its just a matter of when. read more

Don't judge a good MD by the reviews of others. MD Rudnick is the most compassionate MD I have had the pleasure to work with. I have been being treated in the mental health field for more than 40 years on and off and frankly, mostly off because I could not stand the MD's. DR. Rudnick is not your (what to me seems uncaring MD's while being licensed drug peddlers) he is the first MD that I have seen on a regular almost monthly basis for the past five years. I am not saying he does not manage a drug pathway, but, one he listens to you and your side effects he works hard to find something else that works. His goal is to help you lead the best life you can lead with or with out medication. Anyone reading this knows that mental health issues are real, we are real people with real problems and we want to be treated with respect, kindness, dignity and we want to be heard! MD Rudnick is your man. He can be a little dry at first but that I guess you could say is part of his charm. I have overcome hurdles and I've knocked them over again and he has been the constant, calm, caring professional I have been looking for in a psychiatrist. I must agree with some other reviews that the office staff needed a lesson in human kindness (ironic they would work there) BUT!!! Currently, there has been a shift in staff and I must say I have NEVER been treated with such kindness and respect by the front office staff. The front staff is now just a wonderful addition to my scheduled appointments with MD Rudnick. I don't know if he's taking any patients, but if he is do yourself a favor and check him out. read more

Absolutely horrendous scheduling flexibility. I had an emergency at work and missed my appointment. Due to this they charged me a $150 no show fee. I explained that I had an issue with work and was just so slammed I forgot to call due to the nature of the emergency. They said there was nothing they could do and the fee applies. I get that I wasted the doctors time but a one time emergency should warrant a simple one time exception. Especially since I'm not financially in a position to waste $150. Don't waste your time here. I'd suggest pairing up with UCI Health or the like. read more

I recently tried to make an appointment for terrible anxiety issues with intake. I was told thst the appointment would be covered by my medical insurance. I spoke to an intake consultant and filled out a very invasive form that required alot of personal information. I had an appointment almost a month away from my call. I got a call weeks later from a receptionist named Katie, H. At the location where i had my appointment scheduled l, I was told that they do not take my insurance. And that I would have to go thru the intake process again. Which was very frustrating. This is the most unprofessional clinic I have ever used. And I couldn't even imagine having to navigate thru this system with even more severe psychological issues. Horrible place no wonder they have such a low rating. read more

I find it ironic that an organization that bills itself as "Comprehensive" falls so flat in dealing with prospective new patients. Business is clearly good for them, because it's nearly impossible to get anybody on the phone about becoming a patient. I was referred to Dr. Rhonda Williams at Comprehensive Psychiatric Services in their Encino office (Southern California), by a psychologist who believed that medical intervention was appropriate for a condition. I called on a Monday morning, and got a voice mail that said I would hear back within 24 hours. I called again on Tuesday morning when 24 hours came and went. I finally got a call back on Wednesday afternoon; I was in a meeting, saw my phone go off and they left a rather brusque message saying that if I was interested in an appointment, I should call back. Which I did, ten minutes later when my meeting was over. And got their voice mail again, and left another message. Finally got a call back at 10:30 on Friday morning (February 2). When I mentioned that I had been waiting to speak to them since Monday, the young person on the other end of the phone giggled and said "We've been, like, really busy with insurance stuff." Party on Wayne. Party on Garth. She went on to let me know that the first appointment at which Dr. Williams could see me at would be February 26 or 27 mid day, and that if I wanted an appointment when she started (9AM) they could see me March 7. And giggled. Is it really that funny? And aren't most people seeing shrinks because they are having issues? Is this the professional milieu that Dr. Williams of the "Comprehensive" group wants to project? Sorry, I can't recommend any professional that is so arrogant as to have their front office staff treat people, many in pain, with such utter cavalier disregard. Two stars because my psychologist, who I respect, recommended the doc. If I had just called out of a Google or Yelp search, it would have been one. read more

I normally don't give one star reviews. I won't do it unless I feel like my experience was so disgusting that no one else should have to endure it. I usually give the benefit of the doubt, but I believe this review is truly warranted. This review is specifically for Dr. Jou who did nothing but confirm my dosage for my medication In under 5 minute long sessions over video chat for 2 years. I was fine with this since I have a wonderful psychotherapist apart from this joke of a medical group. Because my interaction with him was so minimal, it was only recently that I became aware of how unethical he is. I noticed on my bill from my last few sessions that I was all of a sudden billed for "psychotherapy" which is laughable since our sessions have always been confirming my dosage and my pharmacy... which again takes less than 5 minutes. After being thrown around in phone calls and not being able to reach the billing department because the mailbox was full, they called me as a "courtesy" before putting me in collections. They finally connected me to Dr. Jou, and when I asked about the psychotherapy he allegedly provided for me he said "I always ask how my patients are doing". That is his definition of psychotherapy. What's even more laughable is he after I didn't agree that him asking how I'm doing and me responding with "good" upon entering our sessions didn't count as psychotherapy, he got angry like a petulant child and said he would waive the charge and remove me from their services (as if I'd ever come back anyway). I have never had a doctor so unethical, childish, and money hungry. When I told someone from the billing department that I'd like to receive a hard copy of the new bill for my own records before paying the remaining balance, I heard laughter on the other end of the phone. None of these people should be allowed to work with people seeking mental health treatment especially Dr. Jou. read more

I would have gave them 5 stars until DR. JAHANGIRI said he won't treat me if I move out of California. (6 months to get a new doctor). Tricare would have still paid him. 6 months would have been two maybe three times. He really wasn't that great anyway. He said I have an eating disorder, bipolar, personally disorder, and substance abuse on his first response. Seriously, I liked him until he fucked up life. read more

I can't overstate how disorganized and unprofessional this practice is. Everyone blames everyone else, the doctor always says the staff isn't good at scheduling, the staff says they haven't heard from the doctor, the answering service apparently just sends messages to a black hole. At my final appointment here my doctor 1) thought I was a completely different patient despite it being our tenth or so meeting, 2) forgot to call in my prescription, 3) was then completely unreachable for six days so my prescription ran out, 4) blamed the pharmacy for messing up the order when I've had the same pharmacy for half my life and never had an issue. I take something pretty low key but can't imagine how negligent this place is for people who take more serious daily medications. My sense from my experience and other reviews here is that they really just churn people through without any diligence or care so that they can bill insurance. I've switched to a new provider since and it is absolutely night and day how much better it is to deal with an actual professional practice. read more

Terrible customer service! Don't bother! My first appointment was scheduled almost 2 months out. When I tried to fill out paperwork 3 weeks prior to my appointment, the Feb 28th link that was supposed to be good for 30 days had expired. No biggie, except the phone number in their email was incorrect as well! I went to the main website to get the number. A manager answered and immediately copped an attitude when I told her about the errors in the registration email. At that point it was obvious that the group is just about the money and not about patient care. I canceled immediately. The next provider was able to get me in the next day and set up my prescriptions at a pharmacy near my home. I experienced why this provider has a low rating, they earn it daily! read more