This place is very shady!! I took my laptop in for a repair they tried to over charge me for work. When you come in you sign a sheet saying if it's under $50 they'll fix it but it it's over $50 they have to call and ask what you want to do. Well I go in and they tried to make up some excuse as to why they didn't call. They un-fixed what they did. They also give you copies of windows that Microsoft has disabled due to abuse. I really wish I could give a negative rating. It's so obvious they don't care about the customer and that they all hate there jobs. You walk in and they are like "wtf are you doing here". And they try and charge for there screw ups. Just don't go here. They are also known as Asset Recovery and Recycling - arrindy.com read more

Discovered two days ago that there is no webcam, despite the visible webcam on the machine. Additionally, the machine refuses to start without a warning (each time) about the wrong date and time. The machine does not display the correct date/time even once corrected. Will be addressing this with store over the coming week. read more

Very rude patronizing computer technician. Seems like they are selling 20$ laptops from 2003 for 2-300$. Don't waste your time here. I simply what's the best processor for online gaming. He said I needed to go on google. Then I asked if he as a computer technician could recommend any processors for gaming. He then stated in a demeaning, disrespectful tone that I needed to learn how to use google. I will never return to this store or buy anything from this store. You shouldn't either. read more

I cracked my computer screen and brought it to Computer Express. They have now had my computer for almost 2 months now. Whenever I call, they make up some excuse about how they're waiting for a part to come in. They do not seem to care about making money or customer service in the slightest. Do not take anything here if you want it done right, or in a timely manner. read more

My new all time favorite repair center. I went to the Geeksquad and they tried to charge me $85 just to send a camera in. Then he tried to tell me that no one in Indianapolis could fix it. That's when I stopped by Computer Express and met Randy! He fixed my camera in seconds and he's very reasonable! Thank you Randy and Computer Express for helping my during my midlife crisis! read more

I purchased 2 lap tops with in 6 months of each other. Both worked for a very short period of time. I send one to apple for repair. Apple said the hard drive was failing so I sent it back to computer express. They said the store was sold and would NOT honor the purchase. They continued to state that Apple is a dishonest company and that they lied to me. I don't appreciate someone putting down another company! Computer Express said they would do the repair with a refurbished part for the same price Apple would with a new part and a warranty. STAY AWAY for this company. They are not honest and sell poor quality computers and don't stand by their work or products!! read more

I had a really different experience here. Computer Express is where I always go to get odd little bits (like an adapter for the plug, or an enclosure for an old hard drive), and they always have these. They also have old used restored computers. I've bought a couple old notebooks for the kids, no problems. I am not one to fix a laptop (they're so cheap, I always just buy and replace), but I've had to get files taken off the old hard drive and they've been helpful with that. They aren't particularly cheap or fast, but I've never felt I've been ripped off or anything. They've fixed what I wanted fixed, and were helpful showing me how to switch out the hard drive or whatever I was needing. This is not a flashy Apple Store, but if you're looking for a cable for your laptop, or you need another adapter, or you have a virus, I've always found them helpful and polite. read more

They were amazing! What Geeksquad was going to charge me just to look at my computer, Jordan at computer express had it fixed in 10 mins for nothing! Highly recommend! read more

I'm from Illinois, we come to Indianapolis 3-4 times a year. They fixed my laptop and that was three years ago and were reasonable on price. I would revisit in a moment. read more

I'm kinda (very) obsessed with my laptop. If something is wrong with my baby, then something is wrong with me. So when I spilled rubbing alcohol into my keyboard and shorted it out, I ran with a quickness to find a place to replace it. I was somewhat familiar with this place from someone that works close to it, called and they said no problem. I brought it in and mentioned that I also was having issues with some software not running, and they said sure, we'll fix those too. Fast forward- I pick up the computer, and the keyboard is spanky new, but the software is still broken. (in fact, they 'fixed' one program by removing it completely.) I ask, okay, the software issues are still happening. Round 2 goes by, I pick it up again, and the same issues are still issues. The answer to this time is non-specific 'viruses' that were on the computer, and they replace my antivirus, but again, none of this fixes the issue. All the techs I spoke with were rude, and implied that I didn't know what I was talking about. I think I know the difference between having an ITunes library before and not having the program at all after. On top of that, my sister bought a refurbished laptop from them on my recommendation that hasn't worked right since she got it. Ugh. I would go to the raving man on the street before I'd let these bozos fix another thing for me. read more

Bought a refurbished laptop for my son for college. Great machine for a lot less than big box retail. They also have iPads and iPhones. Knowledgeable and helpful staff. read more

The manager will gladly lose a long-time loyal customer over a lousy 50 bucks. Here's the short summary: in the past, Computer Express has been customer focused, eager to please, with reasonable prices and willing to fix a computer on the spot if possible and replace failing parts as needed. Nowadays, I see long lines of unhappy people, with heated discussions between customer and personnel at the counter. It's time to select a place that values customer loyalty and customer satisfaction. Here's the detailed story: I paid $1500 for three laptops a week ago. The drives were really slow, so I came back to talk with Jason, the manager. He suggested adding mSATA drives to speed up performance, and I did that. A tech person then showed me how to change the location of the Documents, Music, Pictures, etc libraries. This puts them on the larger drive, and is a good decision, because the smaller and faster mSATA drives should be kept as free as possible for operating system and programs. At this point I made a mistake: I also moved the Desktop to the larger, slower hard drive. This is a mistake because the Desktop is considered part of the operating system. Two of the three laptops were now unusable; it's a mystery why the third one didn't suffer. Jason allowed one of them to have Windows reinstalled, but he charged me $50 to reinstall Windows on the other one. This all happened less than a week of ownership of the three laptops. This is totally unreasonable, considering these were both the result of one issue, and I am just trying to get the three computers set up. I've bought 14 computers from Computer Express from 2006 through this year. I've never given them any problem, never come in with a virus, never complained or had any conflicts with them. Jason's comment was "I have to pay his salary" -- pointing to one of the tech people. As if he doesn't already pay his salary. Jason didn't seem to care about my 11 year loyalty and 14 computer purchases, and he actually seemed to think he was doing me a favor by charging half of the usual $100 charge for reinstalling windows. I will not be buying from this company any longer. read more