Was able to pick up a few of my needs here which was awesome because I'm only here temporarily.read more

The pros: clean, spacious, smells nice because of the coffee shop inside…read more Cons: no fitting rooms. Seriously? We drove almost two hours because we heard about how wonderful this place was (on social media) only to be told there were no fitting rooms and they have a 30-day return policy and you can get...store credit. There were 2 mirrors in the whole place, so we tried on clothes over the clothes we came in wearing, but it was not ideal. Whose idea of a good business decision was this? Also, there were exactly the same kinds of things here as there are at the thrift stores near my house. Not worth the drive!

The people at Nelson needs a compassion or empathy course. The first incident - When they came to…read morepick up my father, one of the men asked "where's the body, upstairs or downstairs?" I replied , "downstairs," the man said "good." When you are dealing with people who are not expecting death (regardless), there should be some type of professionalism. I understand you all deal with death everyday -- thats not the same for other people. The second incident - the lady at the front desk has a very nasty attitude for her to be the face of Nelson when we go in. The lady didn't greet us, didn't offer us to sit down, but instead stayed glued to her computer. The Mayor had to offer us to come sit down. She acts as if we want to be there. Also, my father died over a month ago, the lady explained that she would let me know when his remains and certificate got back. I emailed and called several times, she never replied to me. I called today and she says his remains been back for weeks. VERY UNPROFESSIONAL! Now, Chip (the owner) and EVERYONE else on the other hand were VERY nice, and showed some type of respect. MS Lady at the desk and "dundabug" are the reason I will never use Nelson Funeral home services again.

My father James Moore died yesterday and I was at the hospital I flew in from Fort Knox ky…read moreLouisville ky i ask to see my father one more time the person had to leave that usually shows the body but he said the secretary could show me take me back there but she refused she was nasty cold and disrespectful you should not send anyone you care about there if i had a choice I would not send my family members to this place there customer service is terrible there ability to emphasize is non existent and customer service skills are non existent if your love one dies make sure you send the body somewhere where where they care about especially the children of the deceased!!

I had a wonderful experience getting my unit. The office was clean and she was very professional. I…read morewould recommend.

Scarlette was extremely helpful with all my questions and concerns she was very knowledgeable and…read morevery polite and very calm especially since I was all over the place so thank you