The people at Nelson needs a compassion or empathy course. The first incident - When they came to pick up my father, one of the men asked "where's the body, upstairs or downstairs?" I replied , "downstairs," the man said "good." When you are dealing with people who are not expecting death (regardless), there should be some type of professionalism. I understand you all deal with death everyday -- thats not the same for other people. The second incident - the lady at the front desk has a very nasty attitude for her to be the face of Nelson when we go in. The lady didn't greet us, didn't offer us to sit down, but instead stayed glued to her computer. The Mayor had to offer us to come sit down. She acts as if we want to be there. Also, my father died over a month ago, the lady explained that she would let me know when his remains and certificate got back. I emailed and called several times, she never replied to me. I called today and she says his remains been back for weeks. VERY UNPROFESSIONAL! Now, Chip (the owner) and EVERYONE else on the other hand were VERY nice, and showed some type of respect. MS Lady at the desk and "dundabug" are the reason I will never use Nelson Funeral home services again. read more

My father James Moore died yesterday and I was at the hospital I flew in from Fort Knox ky Louisville ky i ask to see my father one more time the person had to leave that usually shows the body but he said the secretary could show me take me back there but she refused she was nasty cold and disrespectful you should not send anyone you care about there if i had a choice I would not send my family members to this place there customer service is terrible there ability to emphasize is non existent and customer service skills are non existent if your love one dies make sure you send the body somewhere where where they care about especially the children of the deceased!! read more

Chip Knotts owns Nelson funeral Home. He is a super fine Guy. Great funeral service. Professional is a job well done. Very caring staff wide selection of services. Prices are great. I highly recommend their service. Job well done. read more