Absolutely unprofessional. I had went for a TB test for an employer, and arrived at 4:30pm (after work like most people) and was checked in. While waiting I watched all 3 employee/nurses set up a "Happy Birthday" celebration. As I sat for about 25 minutes, I was approached by the receptionist stating that they now could not do a TB test after 4. The receptionist continued to ask me if I heard the nurse tell me that they could. Behind the receptionists was a lady who began berrading her employees stating that "We never do TB tests at this time, I don't know WHY you told her that". That lady did not even attempt to speak to me or apologize. She told the receptionist to tell me "to go to the Romulus location". I am absolutely in disbelief. read more

They drew the wrong labs for my employer! Had to go back and get more labs drawn leading to a delay in starting my assignment. Staff is incompetent and lazy at best. read more

I had a great experience at this Urgent, the office staff was friendly and helpful. Overall it was a smooth process and made my visit stress free. read more

One of the front desk woman was rolling her eyes at me and said I can't deal with this, when I asked her a basic question, and asked her co-worker to deal with me. Her co-worker was nice. But that all happened right in front of me. read more

I routinely go here for testing. I am generally out in a timely manner and the staff is friendly and helpful. Sometimes wait times can be a bit longer but that is the nature of an Urgent Care and I cannot fault the staff. They work hard to get people seen as soon as possible and they appear to be appropriately staffed for the tasks at hand. read more

This place is a joke. The staff are unprofessional. They stand around joking and talking. The first doctor I saw barely examined me with no gloves on. He was terrible. This place has you waiting forever. read more

The staff aren't welcoming. I believe they have a scam going. Went in for a rapid drug screen. I don't do drugs. My test was flagged and had to be sent to the lab for further analysis. "LOL" I believe they are just trying to bill more money. read more

This clinic is okay. Parking lot and front entrance are very confusing. Staff is not very friendly. Waiting time is more than an hour. Restroom is dirty, you can't open the door all the way because the door hit the toilet. How wired is that. The nurse checked you in and did the vital sign, you can feel that she did not want to talk with you. She did her job and left. I like the doctor a lot. He was very thorough to ask my history and symptoms. This clinic was assigned to me by my employer, otherwise I won't recommend it to others. read more

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The wait is extremely long. The staff seems to take their good ole time and its quite inconvenient.

I wish that I can give zero star. It was a horrible experience for a simple lab draw needed for my employer. After almost 3 hours of waiting, they called me back for lab draw. The lab girl clearly have no experience and no clue what she is doing, she did not even put on a tourniquet before looking for veins for a blood draw. After one failed attempt, she called her coworker. He came in with black dirt underneath his finger nails, no hand hygiene,No tourniquet, and he was looking for the vein. Finally he decided to draw blood from my knuckles. After the lab draw ,I asked her where is my labels for the lab tube. She said she will put them on, then walked out of the room. Who knows they will even put on the correct label. This is such a horrible experience, I don't recommend anyone come here. Imagine they can't even draw las at urgent care, what other things they can mess up! read more

I wish I could give zero stars. This place gave personal information of mine out in the middle of the lobby in front of other people. They accused me of faking a drug test and refused to let me retest. They cost me a job because of that. Stay away from this place. read more

They were nice enough while I was there. After I got home I realize they had held on to my driver's license. They were already closed by the time I realized, so I called them the following morning. I was told to check my wallet and pockets because they were always given back. I made my way to wait in line to get a new driver's license. About an hour later Concentra called me and told me that they did have my license. They made no effort to make me whole for the time and money they caused me to wait. Also, and I swear I am not making this up, I saw a young man wearing scrubs, with a stethoscope around his neck pushing a mop and bucket through the lobby. read more

Well I really can't speak to how fast they let you in or the quality of care and the front office was nice, but there was a serious wtf moment with them. I called at 10:30 to ask if they took my insurance. When I got there at a quarter to noon (with preprinted and filled out forms) and gave them my card, I was told that they no longer took UM Premier Care. So I said, "But I called this morning to check." The lead woman up front told me, "We got an email this morning telling us we can no longer accept this. Other Concentras might but we can't anymore." So they don't take the insurance of one of the largest employers in the city, and they don't inform the rest of the staff of such a big change the day it happens? Seems kind of crazy. I ended up going to Advanced Urgent Care on Stadium (cross street with Pauline). They took my insurance and were very nice. read more

Im out of state military and my wife and daughter got sick. Tricare told me to go here at is was the closest to where we were staying. Its located right across from the mall. We went in and everyone at the front desk was super nice. Make sure you have an ID and you insurance card with you. They let you know right up front how long of a wait you will have. They got both my Wife and daughter in at the same time in the same room it was really nice. Also there is a grocery store right around the corner to get your meds filled as well. read more

This clinic has gone down the drain completely. This place used to be run by an awesome staff that got people in and out quickly. I'm not sure what changed but I would not recommend this clinic at all. It seems like their leadership team should re-evaluate who they hire and go back to the old ways of running this type of clinic efficiently. read more

Worst experience of my life. I've been here going on 5 hours. This is unacceptable time for JUST a physical. And it's due solely to their incompetence and lack of care for their patients. read more

I had to go to this Urgent Care for a work-related physical. I waited over an hour to see a doctor. Once taken back, I was left in an exam room, alone, for a little over 45 minutes before a doctor came to examine me. The exam itself took a little over 5 minutes. About 20 minutes in to my 45 minute wait alone in the exam room, someone stopped in to my room and, seeming surprised to find me in there, asked if I was here for a physical. I then waited another 25 minutes for the doctor to arrive. The doctor himself was in a bad mood and spoke loudly about the failings of their computer's medical portal to his trainee. Overall, I waited close to two hours for an unprofessional and disorganized physical. At least I got the job. read more

Going in was a bit annoying in my opinion. It was slammed. People everywhere. Very chaotic. However that experience was quickly reassured when the front desk gentleman was helping me with my paperwork. He was so polite and I didn't print out my forms and he assured me I was fine and he could handle it. So nice. Then a girl with tattoos was checking me in and we had an entire conversation about her home town and she just never let me feel like she was bothered or stressed. People were coming up every time I looked over. But she maintained a smile and carried on a convo. I felt like calling this out because every other time I've come in the people have been very short and cut throat. This was a nice change of pace. I enjoy when someone can put the stress aside and put attention individually. She had such a great attitude and if she isn't management, I want management to know how much of an impact she made on my day. These are the people that should be climbing the ladder. Thank you to the beautiful girl with the tats for just being a positive light in my day. read more

I came into the office today for a pre-employment drug screening, and was pleasantly surprised by the quality of care I received. Although I was there for a little over an hour, I felt that the staff went above and beyond to treat me like an actual human being. I had had a really bad experience at a different clinic about 6 months ago, and this was a breath of fresh air. I would definitely come here again, even if it wasn't required by my work. read more

AVOID AVOID AVOID...we made the mistake of stepping foot into this place and will NEVER go back, do not trust the people here. PLEASE don't waste your time or more importantly, risk your health. GO SOMEWHERE ELSE!!!! This place is just horrible! St Joe's Urgent Care has always done a good job of taking care of my family but my wife was told to go to Concentra Ann Arbor specifically one Friday afternoon for a potential dangerous situation with her heart/lungs. It was getting close to 6pm on a Friday (actually, it was only 5:30pm, but apparently that was too close to 6pm for them...health concerns be damned, right Concentra Ann Arbor??) and they would not give x-rays to my wife as asked for by her primary doctor. Their only answer was to go back to her primary doctor. No reason given at all despite multiple attempts at getting an explanation, so just passing the buck along apparently! I hope receptionist Jackie and the rest of the so called medical staff got to the bar in time for happy hour since it was obvious they were in a rush to close up shop at 6pm on the dot. Good job Concentra Ann Arbor, way to fail at helping people with their health...which you may or may not realize, is THE reason you are in business. If you're interested in just taking checks and doing nothing for the money, you should just rebrand your business as an AIG branch since you clearly aren't interested in being an actual health provider. Heading over now to one of St Joseph's multiple urgent cares in the area where I expect they will do their job correctly, as always, and as directed by primary physicians. Concentra Ann Arbor needs a major overhaul if they are to continue to try and claim they are an actual health care facility! read more

1.5 hour wait on a wed afternoon. Disorganized staff, and dr knew less about what is safe to take during pregnancy than I did. Would not give me the antibiotics n a few painkillers that are schedule B and safe to take for me. Have had a fever and been in so much pain I can't sleep for 4 days. Missed work all wk. Needed compassionate short term care until I could see my ob/gyn next week. He did prescribe anti-biotics then referred me to ob/gyn. Not awful, but also not helpful, this costs money, and I'm in pain. The desk staff struck me as very unprofessional, but one of them seemed nice. read more

Have you ever wondered if a business knows the definition of their name? Yesterday, I was suddenly hit with one of those types of illnesses that aren't life threatening but really shouldn't wait until the doctor's office opens on Monday. From past experience, I knew to check with my insurance before going to the nearest Urgent Care. According to my insurance company, they contract with only one Urgent Care in Ann Arbor, Concentra. So I drove over there only to find.... THEY AREN'T OPEN ON WEEKENDS. Now, correct me if I'm wrong, but isn't Urgent Care supposed to fill in the gap between doc office and ER? How can they do that if they keep the same hours as a doctor's office?? Moral of the story: don't get sick (or injured) on a weekend in Ann Arbor if you have the same insurance as me. read more

Would give zero stars if I could. Went for a drug test for work and was there forever. Why does it take over an hour to pee in a cup? Absurd. What a waste of time. read more

If I could give a zero rating I would. After more than an hour I had a drug screening for pre-employment, the sample was taken, I checked out and everything was fine. After I left they called and said that I need to have the test done somewhere else, but I did not. I asked them not to throw the specimen away and I called the employment agency. They threw the sample away and I have to go back. What a complete waste of time and energy. I bet I will have to wait no less than 45 minutes when I go back. That will be more wasted time due to their screw up. My recruiter said this is a first that she has had specimens thrown out. For a national chain, they really need to review their policies. Annoying!! read more

I wish I could give 0 stars. Avoid this place at all costs if you can. I went there on a Thursday afternoon for a drug test and physical for a new job, and I was there for over 2 hours. When I went in, there were only 2 other people in the waiting room, so I thought it would be quick. I sat there for an hour watching people come in, check in, check out, and leave before I was even called back. Finally, the nurse comes out to get me, and I think it's going to be quick... wrong. After the drug test, she walked me all around the building, looking for an exam room to put me in. She didn't have a clue what she was doing, and told me she was new. She did all the nurse stuff, told me to put on these paper shorts, and left. I was in the room for 30 minutes waiting for the doctor. I opened the door and asked another nurse how much longer it was going to be, and she said I was next. Finally, the doctor comes in and says, "Sorry about the wait. We had a new person. and she put your chart somewhere and we didn't see it. We didn't know you were back here." REALLY? So I just sat in here waiting for no reason because that nurse had no clue what she was doing? Wonderful. The doctor did the physical in about 30 seconds and said I was done. Then, I had to go out and wait in the waiting room AGAIN to check out. When I checked out, they gave me a paper with my check in/out time. I was there from 12:24 to 2:32 for a drug test and physical, which took 15 minutes total. The rest was just sitting and waiting for "urgent" care... Long story short, don't go here unless you want to waste your day. The staff was friendly, but completely incompetent. read more

This Concentra needs some work... the staff are very nice, however, I'm not sure who is running the show there, but the wait time was ridiculous for an appointment (1.5 hours after my appointment) and it took them forever to send off my paperwork so I can work.... nice folks, just bad management. If you can go somewhere else, just go there. read more

Terrible and slow. I have been here for about an hour and a half and I only came for an employee physical. There are people waiting (including me) and I hear one of the doctors in the hallway in a deep discussion about sports! read more

The front desk and nursing staff is kind, patient, and attentive. The doctor I saw--was a prick. Despite previously having a positive experience at Concentra Urgent Care, I will now never go back. As soon as the doctor walked in, I was somehow wasting his time. He spent the first few minutes shoving an object into my penis without preface and sardonically asking why I wasn't revisiting other clinics. He was not interested in answering, or really hearing, my questions. He sure had a lot of questions for me though. Not really medical questions--more just questions that allowed him to act smug and talk down to me as if I were an idiot. He resolved to perform tests on me that had already been run, and he offered me medication I had already taken. He did eventually give me a referral. Given how impatient he seemed to be about the whole situation, I'm not sure why he did not instead just say, "I can't think of anything I can do for you that these other clinics haven't done. I am going to refer you to a specialist." If he had then offered to field questions, I'd have had few to none, and the whole ordeal would have lasted about 60 seconds. After complaining to the front desk staff, sobbing in my car for awhile, ranting to a couple of friends, and getting a full night's rest, I'm still pretty pissed. My experience there yesterday was a humiliating waste of time and money, and I cannot recommend Concentra Urgent Care to any human being I care for. The doctor was a cold, condescending dickbag, and I hope someday he finds a job that he's qualified for. Although, other than walking, talking pile of shit, I'm not sure what that job would be. read more

Don't put yourself at risk for their lack of accuracy, professionalism, and true "care". I went in for a 1pm appointment on my birthday at the end of January... the doctor was still on lunch when I came in (dunno why they told me 1pm in the first place if the doctor wasn't free). Furthermore, they charged me a whopping $1,000.00 for an immigration physical; got it priced at a clinic on a later date in Saline and it was substantially cheaper, immunizations included. I asked the doctor for clarification because I had documentation for previous immunizations; he finally came out to see me at 1:30pm and he was unwelcoming and made me feel cheap (appointment still hadn't started... the doctor answered my questions from behind the staff desk). After speaking with me, he disappeared in the back and I didn't see him again. As a side note, the staff misspelled my name... I've worked in the medical service industry for years, and accuracy is key when dealing with patients. I lost all confidence in the doctor and the staff and at 1:45pm, I called it quits; I asked for my documentation, got the staff to refund me my $1,000, and went home. I had a scheduled appointment... paid them the overpriced fees for my required immunizations up-front... and still had a wait time of over 45 minutes, probably longer if I had stayed there. There are way better places in the area... don't waste your time here. read more

The staff is rude. The wait times are excessively long. I left without getting my drug screening after they exceeded their "worst case scenario" wait time of 45min. Their business model needs some serious attention. How can it take more than 45 min for someone to hand me a cup to pee in? I didn't even need to be seen by a practitioner. I've asked my employer to find somewhere else to send me, this place is not worth my time. read more

4 stars for the polite staff (most of them) and offering snacks. Zero stars for the ridiculous wait to do a pre-employment screening- an hour? Really? read more

My family has excellent Blue Care Network health insurance coverage through my employer. However, my son also has coverage through the Michigan Children with Special Needs Fund because he has Crohn's Disease. It helps on the odd occasion when Blue Care Network doesn't cover a test or very much of a procedure that he needs. Anyway, my son was having a skin problem around his ear that didn't look very good. His pediatrician's office was booked up and the nurse said I should take him to urgent care, preferably ASAP before they got really busy on the Friday before a holiday week. I picked my other kids up from school and we went here. The lobby was already pretty full. After handing them our insurance cards filling out the paperwork, and waiting for a little while I was called back up and told they would not see my son AT ALL because he has state health insurance. I told them the state health insurance doesn't need to be used and I had no problem with them only billing the Blue Care Network insurance. They said no, they couldn't do that and something about a state law saying they are required to bill all of his insurance policies but they don't take MI Health so they couldn't bill any therefore, they would not see him. That is nonsense. I have never been told my son won't be seen by any of the other places he has been that do not take MI Health. Then they told me they think there is a place by Wal-Mart that would take him. I have used this place in the past and they had no problem seeing me when I had NO insurance card with me. They just told me they would bill me the full amount and then I could have it submitted to my insurance later. But, since they knew my son has state health insurance they wouldn't have allowed me to just pay his full bill and still be seen this time. They actually kind of did me a favor because I took my son to the urgent care place on Stadium instead and not only was there no wait, the doctor was great. They don't take MI Health either but they had a sign displayed right at the reception area that said they do not take that or HAP. It was a better urgent care experience than any I have had at Concentra or any other urgent care place in the area. I will never use Concentra again because of their ridiculous discriminatory policy and because I have found somewhere else that is much better. read more

Excellent place! Got a physical done and I was in and out in 1 hour. Staff was wonderful and very knowledgable. They even took me without an appointment. read more

The medical staff was A-OK. The front desk staff were bickering back and forth among themselves, which seems unprofessional. All in all, this facility was more professional that I anticipated and the wait time was shorter than anticipated. read more