Amber is a breath of fresh air so polite and helpful! Her customer service is top tier!

The doctor at this facility limits DOT medical card to 6 months that forces to pay and renew more frequently without probable cause. The doctor states that it is mandatory to send patients to a sleep study program based on weight, age and being male. Stating it to be mandatory is not true! Pursuant to DOT this is not mandatory and only discretionary. This provides a loophole to exploit! While speaking to the doctor requesting my full term DOT card for which I paid fully to obtain, she hung the phone up on me. Larger question - if based on her discretion a sleep study is needed, she provided me a limited 6 month DOT card. If the concern was a factor, what can happen within a 6 month period? This is not about an issue but appears more about more exploitation to benefit forcing frequents DOT renewals. A DOT card distribution should be all or none. Further, the staff is very rude as this was my 1st visit there. While there I observed another client expressing dissatisfaction. Thinking it may have been an isolated event, in retrospect thinking it may be a facility norm. I want to be fair with rating fairly but this experience feels suspect and bad. read more

Midnight girls rocked...dot piss test....I'm sure I scored high. Be back after rehab for sure read more

Went in for a TB test and back for the results. Both visits were fine, except the wait time. I really think that sometimes these types of offices make you wait for an extended time because they have to meet a quota of some sort. Perhaps it takes a while to verify payment, etc. Each visit I seemingly waited forever while they chatted among each other and called other visitors to be seen. The TB test takes less than 5 minutes to administer and even a shorter time to read; however, I was there at least 30 minutes each visit. The ladies at the reception desk seemed friendly as they chatted with each other. The staff person that administered and then read the results was nice and quite personable. The waiting room was clean with things to read and a few televisions to distract your wait time. The parking lot seems huge, but the accessible close parking is actually sort of limited. It's conveniently located on the 196 service drive. read more

Awesome staff shout out to Erica Julie and Jake plus the intern are amazing hard workers who work as a team should be very proud if this team Livonia hand rehabilitation read more

It is an urgent care center located off a closed road. You have to go the wrong way off I96 service drive between Middlebelt Rd. and Inkster.. It's on the north side of the highway. Travel east across Middlebelt. It's the 2nd overpass, turn left. When you get up to the overpass there are signs posted-finally! Turn right after you cross the bridge. Go all the way to where the road is closed. Driveway on left. It's next to American Freight. I parked at America Freight and walked over because there was a giant truck in front of me and didn't see the last driveway. By the way, I called first to confirm they were open and not slammed. The lady answering the phone didn't think to mention the closed road. read more

well i went in for a x-ray staff was nice got me in fast see the doctor and get my elbow looked at but didn't tell me what was going on just said ok your done so I go back to sit in the waiting area thinking they will tell me so I'm waiting now I go up to the counter and ask the lady do I get some type of paperwork or is he going to tell me what's wrong with my elbow she said no your all done WHAT so I leave I no I have to pay my $50 but that came in the mail pay $50 for what they didn't tell me anything but the staff was nice and that's it not going back again read more

This location is AWFUL!!! They completely screwed me over when it came to my college needing drug testing for school. Concentra messed up & would not take responsibility for their actions. The manager Jamie would not come out of her office & speak with me even though the staff told me she was there. The front desk girl Alexa was completely rude & unwilling to pull up my information in their system in order for me to give to my school. I was told it's a HIPPA violation to pull up MY OWN health Information. Because of their lack of helpfulness, Do not recommend and will definitely not be coming back. read more

Kim at the Plymouth Concentra is awesome sauce best costumer service I've had in a while! But that director of hers, Jen is a piece of work. She had the driest demeanor and even worse integrity when it comes to being not only a leader but a team player! She and another higher up bad talked another associate while I was right in front of her as if I would support. Please express decorum and grace and correct your peers in private. Thank you read more

I hate to do this, but here I am. I was sent here from work after being bitten by a child. I required stitches and a shot. I waited for 4.5 hours to receive treatment, all the while pinching the wound shut. For that reason, I avoided visiting this facility even though I was injured on the job multiple times. I simply saw my own doctor and paid out of pocket. Last week I was pretty seriously injured by a student. I arrived right after school ended and sat until almost midnight before I was assigned Physical Therapy---no further imaging requested (other than in house x-ray). A week later and several PT appointments in, my leg is buckling, clicking and popping. I tried calling in advance today to see if I could see a doctor after PT to get a referral for more imaging as something is clearly not right, and the menu on the phone system is completely off. Staying on the line or pushing 0 does not direct you to a person. Pushing 9 may take you to an answering service, but only to tell you that they do not take messages. This is ridiculous. I really hope employers take note. I do not want to be put off work--but I'm fearful that I may have done more harm than good at this facility. read more

office experience sucks the lady talks to you like trash , be little a gentleman who did not know how to do the sign in via text message , gave an attitude to another girl who was early for TB reading , started asking me personal health questions in a lobby full of people . They need a new receptionist . I don't know what the doctor is like yet but if i was not sick i would go somewhere else . whoever owns this urgent care consider who you are hire read more

First of all I will say that part of this is the problem of the Michigan Department of transportation. CDL's require a physical exam. I recently got off of anxiety meds, the doctor at Concentra is an older man with gray hair and a ponytail and as far as I'm concerned he's a complete fucking dipshit. Because I mentally got better and off meds this man put my DOT medical certificate on hold until I got a doctors note saying I don't need anxiety meds. Now because of this asshole I have to take this exam once a year instead of every two years. Welcome to the bullshit bureaucracy in the medical world. The doctor at this Concentra with long gray hair in a ponytail doesn't deserve to be a physician as he doesn't even understand the differences in medicines. I had to explain to him the differences. Steer clear of this guy. The other employees seemed quite nice, but this guy is exactly what's wrong with modern medicine. read more

Staff very rude and unprofessional. I wouldn't go there if it was the last urgent care in the world. Best bet is just go to the hospital you'll be waiting the same amount of time. read more

This location, if you can plan the visit time, moves patients thru quickly and the staff is pleasant. I must visit for job requirements yearly, so I plan around 'off-times' to avoid the wait. Over 6 years I've never had a bad experience at this location. Of course I always treat the staff as I would want to be treated and in return I believe they treat me very fairly. I would give them 5 stars, but there is some room for minor improvements. read more

Waited for an hour! Had to go to the bathroom so bad I didn't care anymore only to come right back for another hour wait! Meanwhile the staff are having long conversations and slow stepping. The restrooms were nasty as well.The service here is supremely poor. They have no regard for your time here so I strongly advise going to another facility. read more

Great staff, short wait time. No complaints!

Very very very slow. I'm already not a very patient person so that doesn't help but damn.

Took a basic sinus infection and turned it into a half day hospital visit. Poor diagnosis by the physicians

I checked into urgent care at 8:30 am. I was seen by a physician at 9:15. I then left at 9:30 and have been waiting for my prescription for the past hour and a half. They first faxed my prescription with my information blacked out. I then called them to notify them of this error and they stated they will call into my pharmacy. I just called them back and they have stated they are still on hold. I'll never go there or to the CVS pharmacy on grand river by Southfield freeway again. Awful experience on a day where I am trying to rest. read more

Certain older woman medical assistant has a very unpleasant attitude , as if I am under her. Sad when a person feels the need to be mean to their patients to prove their position. Shorter blonde hair female and another taller young lady up front are truly doing their best to be professional and courteous but as far as the older lady woman with an accent continues to try to play her "I know it all" role as well as being condescending toward her patients. Shame on you for thinking you can belittle people at their most vulnerable times of their lives whether sick or not. Do your job as best as you can, and the very least treat everyone with kindness and compassion especially in a health facility. read more

Came in for drug test for a new job. Took over 1hour even though only 3 people waiting. The took sample but 7 days later said they dindt send to screeners. This could cost me the job.they are slow here,rude and unprofessional. Choose another location. read more

Worst urgent care I have been too ridiculous waited for an hour and 10 minutes with an appointment watched 3 new patients walk in fill out paperwork and get called before I did most bullshit company ever what's the point of me making an appointment if I'm not gonna be a priority...do not go here read more

I took my teenager here to get checked out. There were no other patients as it was less than an hour before closing time (around 30 minutes or so). No one was at the front desk as I stood there waiting to be acknowledged. Finally, a lady turned around from an office and asked a few times what we were there for. I kept saying "I need my daughter to get checked out. She's not feeling well." The lady (who clearly was not a doctor) asked again what was wrong. Why keep asking me that? Doesn't that violate some HIPAA law? I said I needed to get my daughter checked out. I will discuss the details with a DOCTOR. Finally, after badgering me for an answer I gave a brief answer. The lady goes to the back and comes back only to tell me that "the doctor on staff doesn't see children." Why ask me what was wrong with my child? Then I asked what do they consider "child" vs. "adult"? I said is it 18...is it 16...what is your criterion? She stumbled out an off-the-top-of-the-head answer that essentially was "16 or 17"..."the age of consent." Really?? Age of consent for what? I am still the parent and legal guardian. I have the insurance and the money. Bottom line...if they don't serve children, they need to state that. They also need to get their story straight and be clear on who they consider patient-worthy. If they do not want to service patients because it is too close to closing time for them, then close earlier and don't post hours to be open until 11 p.m. read more

Unless you HAVE to use Concentra for drug screenings, pre-employment situations. DO NOT BOTHER. Call me, I will gladly accept the hefty payment, and give you NOTHING in return. I went in for an infection around my nail. After waiting an hour (the visit, I was told, would take no longer than an hour), the older Dr. came in, didn't even get within 2 ft of me, say's yes you have an infection. I'll write you a script. I had to sit in the waiting room another hour waiting for the prescription antibiotic. Took it for 5 days as directed, started clearing up and on day 7 it (the infection) starts to return. I call Concentra, and am told I would have to pay the entire fee again, and go through the entire process again to see the Dr! Like I have another 2 hours to waste, let alone the money for the visit, which runs around $130. REALLY? Needless, to say I have to find a REAL DOCTOR to go to. read more