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    Concentra Urgent Care

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    3 years ago

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    Hartford HealthCare-GoHealth Urgent Care

    Hartford HealthCare-GoHealth Urgent Care

    1.7(38 reviews)
    0.9 mi

    Having been a patient of Brandy Stepney at Synergy Health Llc. for years I have found communication…read morewithin the office, with staff, with Brandy on numerous occasions is NOT professional or proficient. Not at all a service. It is very difficult to speak to a human being receptionist. Text is the preferred choice to weed out any questions too difficult or time consuming. Text auto response is their answer to customer care. Communication; Bad to worse to absurd. There were occasions my prescriptions were left unfilled. Recent changes of lack of staffing, considerable downsizing to a fraction of shared office and exam rooms (2) with sound machines so loud to protect patient privacy, patient's wait time over by 1 hour or more and my last communication breakdown. I would not recommend Synergy Healthcare Llc., Brandy Stepney APRN or their staff to anyone at all! BTW The pictures posted are two locations ago.

    I had a 5:30pm appointment for a tick bite (lymes) needed antibiotics. They were taking people in,…read morewho didn't have appointments, in before me. They got me in a room @ 6:20pm and I waited until 6:45 and spoke to a nurse, asked how much longer and she was rude, wish I got her name. She said "we kind of have a little emergency here" I said "well I'm tired of waiting, 1.20 past my appointment time. It all depends on what practitioner is in, tonight was awful! Rude staff..

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    Hartford HealthCare-GoHealth Urgent Care - Hartford HealthCare-GoHealth Urgent Care Torrington, CT Location Entrance

    Hartford HealthCare-GoHealth Urgent Care Torrington, CT Location Entrance

    Hartford HealthCare-GoHealth Urgent Care - Hartford HealthCare-GoHealth Torrington, CT Location Exam Rooms

    Hartford HealthCare-GoHealth Torrington, CT Location Exam Rooms

    Hartford HealthCare-GoHealth Urgent Care

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    Concentra Urgent Care - physicaltherapy - Updated August 2026

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