This is my experience working for Charter Oak Home Care. Things went well until the office staff…read morechanged. Two pay periods with incorrect rates on my paycheck. That was finally corrected, but no one knows how a different rate got entered for part of my hours. Recently my rate was reduced by $3.00 an hour, not one person in the office told me of this change or explained why. Getting my check that pay date resulted in a loss of $120.00. Recently I was assigned to a client to start on this previous Monday, I go to the apartment complex, had to call the office because I wasn't given an apartment number. On going to the apartment their is a live in aide seven days a week and she doesn't know why I'm there. I leave and call the office, I'm now asked if I got the message on the previous Friday ,supposedly telling me that i shouldn't go to this client on Monday it is suppose to be starting on a different day that week. If that was the case why was I given the apartment number when calling the office instead of being told my start date was different and the schedule we all have on our phones also showed me going there on Monday. There have also been times when I've called in for my scheduled shift and in checking back later it's not recorded. I then call the office, they enter my time and tell me again they don't know what's happening. I suppose i shouldn't let these things bother me, after all we're all invited to stop in the office on a date in August for this employer to let us know how the employees are appreciated.

In 2013 I gave my review of this company - the response ... "crickets". Now, 5 yrs later, I am…read morereceiving an apology?!?!?! UNBELIEVABLE - proof yet again, this company should be in a different business!

I am so happy that I found NEFC, I have been twice and I am feeling better already!read more

Warehouse for elderly & infirm. The staff does the minimum if that. If your loved one does not…read morecomply they move on. Covid protocols are a joke. My dad was hospitalized for the covid he got there. When we went to get some of his personal items we found another resident sitting in dad's room- he was also covid +. Yet we were told the room had been cleaned. Asked him why he was in the room- just wanted a break from his roommate. Facility is nice but the staff is not.

If I could put minus 5 I would. Literally the most disgusting LTF I have ever been in. Stench of…read moreurine, drab, cnas on phones more than paying mind to residents. Residents are just left in hall slumped, unkempt. There is zero empathy or respect towards the residents. Can't find a staff member??? Look in an empty room, they'll be there on phones and gossiping. Can promise your loved one will end up with bed sores. Never turned, lay in body fluid for 8 hrs not to mention the CNAs double diaper and double pad. Do not take your family member there if you love them

Horrible care, neglectful, dirty place! Please do not put your loved one here. Anywhere is better…read morethan this place.

Very sad to see Residents in poor conditions... sores on their buttocks from not being cared…read morefor.... Nursing care for my neighbor was questionable.... The owners should go into these places and see for themselves have these nurses are just sitting around very sad. Most of them are just there for the paycheck.

Needed an in-home oxygen concentrator and some travel tanks set up in my home. I called Doyle's and…read moredealt with customer rep Claire. Claire was smart, efficient and informative and was incredibly kind to me. Doyle's set up what I needed and happily taught my wife and I how to use the equipment. No problem here, they have been a very big help. Thank you!

Best place for medical supplies! Super helpful and the staff are friendly and efficient.read more

The front office assured me on the phone they accept UHC. I arrived 30 min early they confirmed…read moreagain my insurance of UHC was covered. I show up for the second appt 4-days later and had a $95 balance for 1 visit. I had met my complete out of pocket $6500 in May. They said all future appts were $45. It would appear they never contacted my insurance company. At any time during that 4 days before the 2nd appt they could have called to notify me they made a mistake which now cost me $95. I paid the fee but will never trust a front office again.

I trust Jim Downs 100%. He won't tell you to come back, when HE has done all he knows he can do!…read more I could go on, but the most important thing to say is: HE CAN BE TRUSTED!

Torrington Orthopedics I walked in and they fit me in…read more Everyone was kind and friendly, I had Xrays and a diagnosis and a shot in the knee. The cost was so reasonable. Compared to walk-ins this gets an A plus Thanks all of you.

I drive 2 hours to see Dr. Wisch for my hands and elbows. Good care. Friendly office.read more