I got there at 7:45 AM right before they open at 8. So I was first in line, I was there to do a test for my new job. I got seen right at 8:30 and was out by 8:35. So pretty quick. I think you just have to get there early. There was a line after me though maybe like 15 people who showed up right at 8. read more

the staff for the most part was absolutely amazing. the kindness and patience trinidad, natalie and priscilla had was amazing and ubderstanding when my husband was being mistreated by a staff member they jumped right away to assist and was very kind and made his comfortability a priority. i woukd recommend this place and dont hesitate to tell front staff when you dont feel comfortable they will go above and beyond to make sure you're treated with respect. those three deserve a raise. they go beyond just "working". read more

I thought my experience wS positive especially in dealing with Christine at the front desk.she was so helpful and friendly going out ger way assisting me with all my needs read more

Staff went on lunch break while I sat and waited to be seen for an hour and a half. Spent nearly 3 hours here, including 2 full hours of just waiting. Zero sense of urgency. read more

Every.single.time. I come to this place, no one knows what's going on. Every woman at the front is rude, condescending, and spend their work day gabbing with eachother instead of actually doing their job. You could be in line before the place opens and you will be there for a minimum of 2.5 hours for the most basic thing. Only reason I keep coming here is because my employer makes me and I dread it each and every time dealing with these people. read more

Never, ever try to call this Concentra. They instantly put you on hold, doing so repeatedly so you stay on hold for 20 minutes or more, and then hang up on you, all without giving you an opportunity to say a single word. They simply do not want to do their jobs. read more

the nurse Stephanie was great , made sure I was taken care of and also made great coffee. so attentive to the waiting room , and very personable with all the patients . read more

don't recommend lol I had a 830 appointment didn't get seen until 945, no sense of urgency in this building it's actually pathetic

I had a pre-employment physical exam that I needed to complete, and I was scheduled for a noon appointment. I finally got called by a nurse at 1:45, after nearly two hours of waiting. Another patient who was seated next to me needed urgent care's attention for an eye injury, and he waited about an hour also. Completely unacceptable to make a patient wait that long. After getting my blood drawn and having a bunch of other tests done, I had to wait for the actual doctor to see me for the physical portion. You guessed it, I waited another whole hour in the exam room until the doctor knocked on my door. No joke, I almost fell asleep laying on the exam table waiting. I ended up leaving the facility at around 4 pm. However, the actual care that I received was a very different story. The nurse was very polite to me, and I never felt awkward or uncomfortable around her. After getting my blood drawn, she immediately ran and got me some water and a snack because I was feeling a little light headed. The doctor who did my physical exam was very talkative and made everything go as easy as it could. If the wait times weren't so horrible, this place would borderline a 5 star review. But this clinic is completely insane calling itself an Urgent Care. Not even close, so I can't grant anything higher than 2. read more

Again leaving a review and wish there was negative stars I could give. This place is the worst! My fiancé had an appointment for 10:30 and now it is 12;00 and has yet to be seen! This is uncalled for and unprofessional!!!! I have to sit out in the car with my 11 month old Bc of damn Covid! I would think with all these shitty reviews they would fix the issue! read more

Been here several times at least 6, and had the same experience each time. You're told it will be 10-15 minutes and ends up over an hour and a half later, and then told it will be 15 minutes. Awful service for a 5 minute drug screen. Update the last time I went here they lost my urine specimen and gave me the wrong donor receipt. This is putting my career in jeopardy!!!!!! Can't believe this read more

Horrible customer service. Had an appointment for a physical and waited an hour and a half beyond my scheduled appointment time. Was called up multiple times to fill out paperwork that could have been given all at once. The receptionists as well as the healthcare team were not wearing a mask. Staff was not friendly. I went here for a paid physical by my employer, otherwise I would have been extremely upset about paying for my service here. read more

The worst plan, I've ever been to for any type of medical service. I rather spend the day at the dmv. Please boycott this very terrible place! That's how strong my feelings are about this horrible place, I'm literally upset with my employer for even suggesting this place. read more

I was amazed about how clean and organized everything was when I walked in. The front desk staff was kind, smiled and asked for my information in just a few minutes after one visitor in front of me. Asked me nicely to fill out the forms. It was not a long wait from there. I went back and it was sparkling clean and another great staff helped me. I was there for a drug test for my company. I had asked her why the online reviews were so terrible. She explained to me that it was some time ago (I don't remember when) that they did a complete staff wipeout and replacement. Since then it has run more efficiently and happier! I filled out their survey and gave all the staff a 10! Please give them another chance! You will find how wonderful this staff cares about you!! read more

I went here today for a Respiratory Fit Test I had to have done for work. It's a very simple test to ensure that you're wearing the correct size of mask in case you're dealing with patients with various airborne illnesses. When I arrived, there were 2 patients ahead of me. After I had signed in, the receptionist/medical assistant told me it would be about 20 minutes. I thought that seemed reasonable, since I wasn't there for an actual illness, and was happy to wait. And wait is what I did. I saw people leave, saw the 2 other patients be called/helped, and saw additional people come in and sit as well. And I waited. And waited. And waited. I overheard the receptionists, as well as other medical staff, at the desk discussing/debating what they were going to order for lunch. I overheard them call and order food. And call again to confirm they had placed all of the correct orders. Then I heard the receptionist/medical assistant say, "Oh, that guy is still waiting for that Fit Test..." Roughly 15 minutes after she acknowledged I was waiting for this test, the very same receptionist/medical assistant took me in the back to perform the test. The test itself took less than 3 minutes. I waited a total of 50 minutes before I was taken back to have it done. They really should change the name from "Urgent Care Clinic" to either "Not-So-Urgent Care Clinic" or "At Our Earliest Convenience, After We Have Lunch Care Clinic". Between the long, long wait (very inconvenient) and overhearing all of this "What are we doing for lunch?" business (very unprofessional, in my opinion)...I'm glad I only had to come this one time. I definitely wouldn't return. read more

bad customer service employees were talking in a very rude tone their tone gave off like their mad very rude

If the option for no stars was available this place would get it. Had an appointment for a physical when I walked in the door the place was PACKED literally with standing room only. Its apparent that these people could care less of a so called thing called the CARONA VIRUS which is killing people daily. I was asked to fill out some paperwork and was skeptical of using the same 4 pens that were in a cup that everyone else had been using and were not sanitized. I felt uncomfortable like there was definitely way to many people in this place maybe close to 30 people all waiting to be seen. I dont understand why they dont take your phone number and call or message you when it's your turn so you can safely social distance from others it makes no dam sense smdh. I filled out my paperwork stood around and waited a dam hour and a half to be seen. If you have to go to this place plan on a two hour window and that's even with a dam appointment. After filling out my paperwork I was luck enough to pump out the last drops of hand sanitizer out from the empty bottle on the counter smdh. This place sucked and I was pissed leaving there. They need to hire a lot more people or stop taking so many appointments that they cant handle. I can imagine working there must be a nightmare overworked I'm sure smdh. If you think your dying and you go there you will probably die in the waiting room. read more

This cruel place will put clients in a room and 1 1/2 hours later the doctor came In to see me. They have only one old retired doctor on duty per day or worse a bullying Physician Assistant who doesn't have the least concern for the patients. Never go on a Friday. Physical Therapist told me that he didn't want to touch me and he used a butter knife on my arm instead of massage. So he doesn't get carpel tunnel syndrome. Unfortunately, they never bothered to order an X ray and when they did it turned out that my hand had torn ligaments. PT is constantly on their computers. You are not seen privately , just with a group. Run away from this meat market! They kept writing that I could work even though I was in awful pain and the PA suggested that I use some old expired pain killers that I had at home rather than use a new script. The new state law states that you can use your own doctor; not this dump that represents the employer. Stay clear! read more

This place is a disaster as a medical provider. I had to go here for a workers comp claim. Upon initial visit the Doctor said I couldn't walk, gave me prescription strength medicine, and said I would be restricted to ten hours of sitting if I returned to work. Then went and reported to my employer that I could walk and wasn't given prescription strength medication. So now my job won't pay my workers comp claim because I can not make it into work because I can't walk due to an injury that they caused and they think I can. This place is a sham and purely exists to help businesses commit fraud on the workers comp system so they do not have to pay their employees that they injured. Upon my second visit follow up, I had an 11am appointment. I got there fifteen minutes before my appointment they did not take me from the waiting room until 1130am and didn't seem to care how late they were and even told me I'd be waiting a lot longer in the doctors office before I got seen. This place should be shut down decertified by the state, and the Doctors and clinicians should be barred from providing medical care to anyone. read more

the absolute worse place ever!! took 3 hours for a drug test! all the employees are on their phones, very rude and unprofessional!!! get new employees!! employees are giggling and goofing around instead of working!!! terrible!!! zero stars if possible!!!!! read more

By far the rudest most unprofessional place to get anything done. The staff chose to speak Spanish over English in the lobby, took over an hour and a half AFTER check in to given the questionnaire needed for my employers mandated physical. Nurse was pleasant but once the doctor can in, needless to say NO MANNERS, than seemed agitated once she was given the same treatment. I'm the client, if your under the impression that I am gonna get treated this way and still thank my lucky stars. Needless to say, DONT COME TO THIS PLACE UNLESS YOU ENJOY BEING TREATED LIKE YOUR TRASH. read more

I would never go here again. After being told it would be a 20 minute wait, I was called to the front desk after waiting for 50 minutes only to be told they could not put the visit through my insurance. Clearly, the two medical assistants could not figure out how to submit the expense to my insurance. They claimed I either had no coverage or that Concentra was not in my network. Seriously? I work for the insurance company in question and have had continuous coverage with them for 13+ years. And before I left home I doubled checked that Concentra was in my network. These folks behind the front desk are seriously lacking in skills. And it took them 50 minutes to tell me there was a problem? I ended up leaving and taking my son to his doctor. I thought taking him to an urgent care center would be quicker - I was so wrong. I will never go here again. read more

Unreliable, Inefficient, Unfriendly I went in for a simple drug test and PPD test, something that took 3 minutes once I was finally in mind you. However, I waited three hours in the waiting room to just get called into the back to pee in a cup and get a quick physical and shot. The fact that they only have one doctor working at a time is ridiculous. The test I was getting done needed to be read within 72 hours, but I was going back up to college in that time frame. They said it wouldn't be a problem and that my school could do the paperwork when I was up there. Come to find out at school, I needed the form with me. My mom called Concentra asking if they could fax the form over to my school, and the person said they needed her daughter's consent. So I called two minutes later and the girl I talked to was rude and said they are not allowed to fax patient information over because it breaks the contract with the company I'm applying to???? Very unorganized, these workers need better communication between themselves and much better people skills in talking with customers. I would not recommend this business to anyone and if you can, STAY AWAY!!!! read more

I was sent to this facility and it was a less than positive experience. I signed in and was told there was a 1 1/2 hour wait for the doctor and they couldn't locate the paperwork my company had sent earlier that day. I had other errands to run and told them I would be back. They told me I had to wait and, if my name was called and I wasn't there, I lose my place in line. I was called into the room soon after and I thought the uninformed and unorganized individual at the front desk was wrong. Silly me. I was left in the room for over an hour before the doctor came to see me. The nurse did my intake by writing on a brown paper towel. Apparently the computers were down all day. When the doctor finally came in, he did a very quick exam and was more concerned about how the facility was going to be paid. I went to a similar facility in Middletown in November and the experience between the two was like night and day. Concentra could learn about organization and compassion from the Middletown facility. I hope I'm never sent to this facility again. read more

Had an 11:30 appointment and I showed up 10 minutes early. Was told there was a half hour wait....45 minutes later I still was not seen. The receptionist had no clue what was going on and zero sense of urgency. read more

If I can give a zero star rating I would. My wife stopped here to get a physical done two days ago, it was a 3 hour wait. They offered to set an appointment for her for today. She had an 8:00 appointment. She arrived to this location at 7:35. For some reason, it took over an hour for her to be seen. I can understand why they offered her an appointment. So she can waste over an hour waiting while 6 other people without appointments where taken in before her. WE WILL NEVER EVER return to this location. My wife was late for work, and got written up because of it. When asked what is taking so long, the office person responded "we are running behind". HOW CAN YOU BE RUNNING BEHIND IF YOU OPEN AT 8:00?????? Thank you to this location for helping me decide NEVER EVER to return to this or any other concentra location. This office should be closed down if people do not know how to do their jobs and take responsibility for their screw ups!!!! read more