Concierge Bookkeeping

I had an appointment scheduled with this office, less than two weeks before the filing date I…read morereceived a call telling me my appointment was canceled and the office was too busy to see me. Horrible customer service cannot recommend this office to anyone for any reason as they may break their commitment to you at any moment.

Where would I be without JC Tax, let's see? I would probably still be struggling my way through my…read more2010 tax return, the year my husband and I joined our complicated taxes as a married couple. I am most appreciative of the year round support I have received from Jenn since we have lots going on now with two children, my husband having full time employment, plus working for himself on the side, buying and selling real estate in different states, moving and all the other things life brings your way when things change from year to year. I can alway count on Jenn to answer any tax and investment questions we have regarding how a change of life plan will positively or negatively affect our tax situation. She is easy to understand, breaking things down from government IRS terms to a bit more layman terms, something I have never found in another tax advisor. I appreciate the friendly reminders I receive from her prior to tax season so I can properly prepare our family to gather necessary paperwork and send it to her to file on our behalf. She helps keep us organized through our crazy life of change and unexpected circumstances. I would highly recommend JC Tax to everyone I know and even those I don't know. I truly believe she is an asset to my life and wouldn't trade her for anyone else out there. And the bonus... I can live anywhere on the globe and I can still have Jenn do my taxes!

Aloha Accounting & Income Tax

4.0

Sunny has been extremely helpful in preparing our taxes and is efficient returning our tax…read moreinformation, as well as, how to hold on to our hard earned money via investing etc. He returns our calls quickly and answers our questions as they arise. MRuelke

By far THE BEST tax experience I have ever had!!…read more Mahalo & Aloha!!

Access Accounting

3.0

(2 reviews)

DO NOT ALLOW LINDSAY TO TOUCH YOUR FINANCES. She is a fraud. She will screw up your finances, never…read moreanswer your calls or emails. I've had an incredibly horrible and difficult time with this business. Save yourself the headache

Great down to earth consulting, as well as, accounting…read more For small businesses it's critical to have a team that is not only knowledgeable in accounting terms and remain relatable. Access Accounting provides the best of both worlds. They are very patient in working through tasks in all aspects of your market cycle. PM LOUNGE

Block Advisors

2.0

I'm still in shock I was charged $665, for them to prepare my taxes. Previous years the most I was…read morecharged from other accountants was $375. When I made my appointment I asked the person who answered if I could get an estimate of what it would cost me for them to complete my taxes. I mentioned I had a W-2, and need to do schedule C for my business. My expense consisted of a few expenses such as licensing & training along with home office. She advise approximately $375. So I decided to take my paperwork there. Shortly after completing my taxes the person doing my taxes said it's $665. I have Never heard of such a ridicules price. I will never step a foot in any H&R Block again. I will also write a formal letter to management to express my disappointment and recommend for the future giving people a written estimate and have the customer decide if they want to proceed..

This is my second year using the H & R Block in Kona, Hawaii and I have to say that I left my…read moreappointment today feeling rejuvenated! I walked through the door of their new office and was greeted by the kindest woman. Elizabeth is a gem! What a sweet woman! I had a horrible headache and had been miserable all day and it's like she could see it in my face. She offered me coffee and when I declined she returned with an organic iced mint tea which did an amazing job relieving some of the tension causing my headache! I didn't have to wait but a minute before Glen appeared and led me to his office. Yes, office. Not office cubicle like last year. Glen did a fabulous job on my taxes taking the time to explain things to me step by step giving me a personalized lesson in taxes! Amazing experience! Very happy. Definitely recommend!

808 Property Maintenance

4.5

(15 reviews)

He called me an hour after appointment time. Said he couldn't find my house in spite of detailed…read moredirections. I asked where he was so I could help get him here. 20min later he texted "I'm lost. I don't have time. Your neighbors think I'm a thief." I booked a 3 hr cleaning, an hour late and he gives up. I probably dodged a bullet. If you can't figure out GPS and detailed directions I can't imagine what the actual job would have looked like.

Just had my carpets cleaned by 808 Property Maintenance. Very professional and courteous. Did an…read moreamazing job and highly recommended.

Aloha House Cleaning

(5 reviews)

Amber is excellent with communication, as well as being available for when I need her to clean…read more She's efficient, friendly, and I know I can depend on her.

Let me begin by saying that my wife and I are owners of 6 unit condominium building off of alii…read moredrive and have somewhat recently stepped out of our contract with our former cleaning buisness. Since the house cleaning service that we had once employed moved to vegas, we were referred to "Aloha House Cleaning".we have been using aloha house cleaners for over 3 months now. Ever since they started servicing our condominiums in kailua-kona it has been so enjoyable! Amber Runion has been verry punctual, proffesional and polite!! not to mention the quality of her work has gone above and beyond many standards! Very deserving of an extra star and much more in the Aloha House Cleaners future if the hard work continues. Mahalo & Aloha!!!

Aloha Bliss Cleaning

We have been customers for over a year and our recent experience with Victoriia expresses our…read moregratitude for this company effort to provide a great service. Wow! She wiped down every wall (older home in a moist climate had some mold) cleaned all of the baseboards, and did the usual; stove, espresso machine polished, bathrooms, counters shine, our wooden floors are as good as a vintage home can get and she moved all furniture and cleaned under it! The house looks spotless. She shared with us her concern about our health as a previous medical professional; her career training was as a medical doctor. She is use to hard work and really cares about us; the client. What a wonderful person. As a local customer I share my Hawaiian family's principle of the gift of true aloha - to give and receive a caring heart for one another. Aloha Bliss management truly is trying to provide the best cleaning service island-wide. It's difficult to find employees post COVID. Bare with them. It's still the best islandwide!

UPDATE from my 7-9-22 review... Kayla and her crew did a perfect job of cleaning. It was down in a…read morereasonable time and for a good price. I will definitely be using them in the future. Mahalo!

Impact Cleaning Hawaii

Kelly is great! Super efficient and responsive, always does a really good job and is very reliable…read more I've had so many problems with other cleaners in the past and I'm glad I discovered impact cleaning! No hassle or stress involved.

We have tried a few different cleaning companies (or sometimes just individuals) and Impact…read moreCleaning is our favorite so far. The best thing about them for us is that they never say no to a job. This has allowed us to take care of our vacation rental guests that we might not have been able to book otherwise. They are upfront and fair with their rates. Easy to work with. Nice people. Easy to communicate with and they are prompt too.

Kona Professional Housekeepers

3.5

(8 reviews)

This was a first time experience with Sany. We were interested in a last minute cleaning in…read moreadvance of company arriving. Sany was very responsive, able to accommodate us with 2 days notice, showed up on time, did an excellent job (very thorough) and after meeting her were entirely comfortable leaving during the cleaning. We are considering a monthly arrangement based on this great experience.

Such a amazing clean home thanks to KPH. I highly recommend…read morethis company. The cleaner was so kind and I felt comfortable with her in my personal space. So happy we found this company!

Five Star Cleaning

4.3

2 Star Honest Review of "Five Star Cleaners" and Owner Jade…read more(Lengthy but worth the read if you're considering this company) This is my honest experience with Five Star Cleaners, run by Jade, and why I unfortunately cannot recommend this company. I was in search of a move-out cleaning for my ohana rental and needed a reliable, reputable company to take on the job. I found Five Star Cleaners, and Jade sent an amazing cleaner named Chelsea, who did a fantastic job on a small test area. That experience gave me confidence in their quality of work. As a homeowner, I'm careful when hiring service providers -- especially when I'm not going to be physically present -- so I planned this cleaning a full month in advance. We scheduled a team of 4 cleaners, at $120/hr, for roughly 3-5 hours. Everything was confirmed: my proxy (a trusted friend) would be there in my place as I would be off-island, and multiple cleanings were lined up. A week before the job, I checked in with Jade to confirm everything and asked for a detailed list of what the cleaning would include (e.g. baseboards, windows inside and out, cabinets, full deep clean, etc.). I also mentioned I'd like the invoice to clearly reflect the services for documentation purposes -- in case anything came up with my tenant's security deposit and I needed it for small claims. That's when Jade suddenly became uncomfortable and said this was "concerning." I clarified that I wasn't threatening legal action or involving her in a dispute -- I simply needed a clear invoice, as any homeowner would, to show a judge the unit had been professionally deep-cleaned (as required by my lease). I explained this is standard procedure, and no liability or risk would fall on her or her team. Just a paper trail. However, Jade insisted she didn't want to be "caught in any legal crossfire" and pulled out of the job entirely, just one week before the scheduled date, leaving me scrambling just days before I was scheduled to leave the island. She refused to speak on the phone to clarify things or resolve the misunderstanding. All communication abruptly stopped. To make matters worse, Jade then blocked me on Facebook and all other communication channels, presumably to avoid accountability and prevent a negative review -- rather than taking ownership or having a respectful conversation as an informed and professional business owner should. That behavior alone speaks volumes. This last-minute cancellation was a major inconvenience and unnecessary stress, especially after a month of coordination. I had trusted this company to follow through -- and instead, they dropped out without any real attempt to problem-solve. That is not professional in my opinion. To be clear, I don't wish Jade or her business any harm -- but I do not consider this company reputable based on this experience. In Hawaiʻi, where it's already difficult to find trustworthy cleaning services, this situation only made things harder. If you're a homeowner or property manager needing reliable, professional, and communicative service -- I would encourage you to look elsewhere. This wasn't it.

First of all, Julie Chan the owner was courteous and very professional in explaining the services…read more She even gave a follow-up call to remind and confirm the scheduled service. The Lady she sent was also courteous and professional addressing every corner of the house and quietly doing a thorough job. The house was left strikingly clean with no over scented smell of the disinfectants used like most others do. Yet there was a clean pleasant smell and clean looking place that she left.

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4 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Ihilani P.

0

2

0

7 years ago

Billy is a gem. He has a kind heart and a clear mind. He is enjoyable to be with. He values the relationship as much as the business and understands the Aloha spirit. This is very important in doing business in Hawai'i. I felt at ease and we were able to outline what was needed quickly and comfortably. He was very present during our meeting and listened carefully and patiently. I felt he had a vast understanding of where I was at and what I needed. He is able to communicate clearly and elucidated a lot of my initial misunderstandings. I highly recommend Billy. His care to understand his clients needs led me to a right sized set of services. I felt I was cared for and led to the best possible outcome for my business. I am very grateful to Billy. I highly recommend scheduling a meeting with him for book keeping services. read more

Susy B.

0

4

0

9 years ago

Concierge Bookkeeping is top notch!! We needed someone to replace our bookkeeper and Billy came in to help us out when we needed it the most. He cleaned up our books and got us back on track. He is very knowledgeable in his field. He showed us ways to improve our bottom line. He's very helpful, communicates well with us and explains in detail when things are not clear to us. If you are in need of a GREAT bookkeeper call Billy and his team, you will not be disappointed! read more

Emily G.

0

5

0

8 years ago

As a small business owner, Billy took the time to meet with me and give me some helpful pointers on bookkeeping and invoicing software to make my life easier. Billy is a solid guy who genuinely wants to help business owners get a better grasp of their finances so they can sleep better at night. I've had the chance to learn about his training and background and he brings a wealth of experience that the average bookkeeper doesn't have. read more

Diana N.

0

1

0

8 years ago

As a small business owner I was fortunate enough to meet with Billy. He took the time out on a Sunday to help me better understand what I needed for the accounting side of my business. He was very professional and explained everything in a way that I could understand easily. Billy provided me with sound advice and the tools I needed to get my business running smoothly. Concierge Accounting is top notch! Thank you Billy read more

Concierge Bookkeeping - accountants - Updated August 2026

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By far THE BEST tax experience I have ever had!!…read more Mahalo & Aloha!!

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Darl C Gleed and Associates

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(6 reviews)

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Asked for pricing on a simple living trust for 2 properties. Refused to give any kind of pricing…read morew/o an appointment. This tells me he was fishing to see how much I could afford to pay him instead of having an honest pricing system in place. As soon as I mentioned having spoken w/ several other Attnys in the area who were able to give me a price, the secretary said I should probably work w/ one of them. It just felt and sounded scummy. Like they only take on clients who don't shop around so they can price gouge the naive.

JC Tax Solutions

3.7

I had an appointment scheduled with this office, less than two weeks before the filing date I…read morereceived a call telling me my appointment was canceled and the office was too busy to see me. Horrible customer service cannot recommend this office to anyone for any reason as they may break their commitment to you at any moment.

Where would I be without JC Tax, let's see? I would probably still be struggling my way through my…read more2010 tax return, the year my husband and I joined our complicated taxes as a married couple. I am most appreciative of the year round support I have received from Jenn since we have lots going on now with two children, my husband having full time employment, plus working for himself on the side, buying and selling real estate in different states, moving and all the other things life brings your way when things change from year to year. I can alway count on Jenn to answer any tax and investment questions we have regarding how a change of life plan will positively or negatively affect our tax situation. She is easy to understand, breaking things down from government IRS terms to a bit more layman terms, something I have never found in another tax advisor. I appreciate the friendly reminders I receive from her prior to tax season so I can properly prepare our family to gather necessary paperwork and send it to her to file on our behalf. She helps keep us organized through our crazy life of change and unexpected circumstances. I would highly recommend JC Tax to everyone I know and even those I don't know. I truly believe she is an asset to my life and wouldn't trade her for anyone else out there. And the bonus... I can live anywhere on the globe and I can still have Jenn do my taxes!

Peters Daniel S Attorney At Law

4.2

(5 reviews)

Mr. Peters is one of the best and most respected lawyers in Kona. Did excellent work for a custody…read morecase for my family.

I am a local business owner who has lived in Kona since 1999. Over the years I have engaged Daniel…read morePeters' services three times for three separate legal matters and have only positive things to say about his services. The 2 negative reviews seem a bit vindictive ... is Barb perhaps on the losing end of a legal matter? Anyway, from someone who has actually used his services and has interacted with his wife , I would highly recommend.

Pacific States Legal Group

4.0

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3.5

(32 reviews)

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Unreliable, said they'll mail my Tax Return on May 1st, never received it, they don't answer your…read morecalls, because they probably screen their calls I don't recommend them at all

Matsukawa Michael J