I've been coming to Concord Laundromat on Willow Pass Road for a while now, and it's easily one of…read moremy favorite places to take care of laundry. The environment is always clean, well-maintained, and welcoming, which makes a huge difference. What really stands out is the excellent service--especially from the manager, Dom. He's professional, helpful, and clearly takes pride in keeping the place running smoothly. You can tell he cares about the customers and the overall experience. Between the cleanliness, the positive atmosphere, and the top-tier customer service, this laundromat sets the standard. Highly recommend to anyone looking for a reliable and comfortable place to do their laundry!

How do you have card readers on the machines but the card readers don't work? If you have dollar…read morebills, the machine to give you coins isn't working either.... Waste of time coming here...

This place is so clean! The lady that works there I don't know her name but she is always cleaning…read moreand refilling the stuff. They have a coffee machine for the customers along with water which is nice. I came here before and had issues with a washer and they refunded me my money quick in the past. I use to go all the way to concord to big wave. This place is really nice only thing that sucks is you have to pay for parking

As a first-time customer, I visited this laundromat on a Sunday morning to wash large bedding…read moreitems. I used two of the large-capacity machines for duvet inserts and a separate machine for a mattress pad, all with the same detergent. The mattress pad came out clean and smelled exactly as expected, but both duvet inserts came out with a very strong wet dog odor. The laundromat did offer to reimburse the two $17 wash fees after i emailed them, which I appreciated. Unfortunately, the issue became much larger than that. I took the duvet inserts home and attempted to rewash them, only for the odor to transfer into my own washing machine. I am now spending additional time and money running cleaning cycles and sanitizing my washer. Meanwhile, the duvet inserts still smell. Tons of Bubbles suggested I pay an additional $80 for their wash-and-fold service in the hopes of fixing both items. Instead, I have taken them to another laundry service and am hoping they can be salvaged. As of this review, the issue remains unresolved. I still have two smelly duvet inserts and may ultimately have to replace them entirely. What ultimately prompted this review, however, was the customer service. My husband called hoping to calmly discuss the situation and find a solution. Instead, Deanna became confrontational, blamed us for the issue, and stated that customers are responsible for cleaning the machines before use as staff arrives at 9am to do cleaning inspections. That explanation was surprising. If the laundromat is open and available for customers to use, it seems reasonable to expect the machines to be clean and ready for service, regardless of whether staff are currently on-site. Customers should not be expected to inspect or sanitize commercial washing machines before every load. Problems happen. What matters is how they're handled. Had this been addressed professionally and respectfully, I likely would have remained a customer. Instead, I was left with bedding that still smells, additional expenses, time spent cleaning my own washer, and a customer service interaction that was unexpectedly hostile. Based on both the condition of the machines and the way this situation was handled, I would not return.

Gem! I live just a…read moreblock away and have a few laundromat options in the area, but Big Wave is the one that always caught my eye because it's so well-kept and consistently clean. It may be smaller than some of the others, but the quality and care here stand out. I stopped by a few times while my in-unit washer was down, and every visit was quick, friendly, and seamless. The owner is amazing -- truly welcoming -- and his staff is just as wonderful. They're attentive, professional, and there's always someone available to answer questions or offer help. It had been at least 15-20 years since I'd used a laundromat, so having an attendant present made the whole process easy to navigate. That level of support is rare these days. If you're looking for a clean, safe, and well-run (all machines working) place to do your laundry, I absolutely recommend coming here. You'll be in great hands.

This is a very nice location with plenty of machines to get your laundry chore done. The lady…read moreworking this morning was very helpful in getting me setup on their card system. Place is very well kept and maintained. Machines are clean. I trusted other reviews and glad I opted to come here. Working on the road like I do, I'm glad to find wonderful businesses like this. I'm here early (6:30 AM) on a Sunday, and people are already filtering in, so I imagine it can get quite busy in the later hours.

the laundromat in my neighborhood was out of order, so i decided to go here based on their great…read morereviews. place was super clean upon entering which was my main concern (as is everybody's). the machines, inside and out, are also very clean and well-maintained. there are different sized washers suited to your needs and are priced accordingly. employees are very sweet and hardworking. one worker helped me out with the machine that provides a laundry card despite being busy with her own thing. there's a little thrift shop next door that i walked around in while my clothes were in the washer. very nice area overall.

My go to. Not the fanciest but also not the worst. Gets the job done for a fair price. Usually…read moreclean and quiet the times I have gone.

Too expensive for the service and the machine didn't even washed my clothes right. Over priced for…read moresure

Very clean and well maintained a little pricey but what isn't now days has large machines and their…read moremachines clean great if you have to use a laundry mat I would recommend this one.

this place literally ruined my load of brand new clothes, that I haven't even worn yet worth over…read more$300! I took my clothes out of the washer after the cycle was completed to load it into the dryer. As I'm pulling my clothes out one by one I see all these nails falling to the ground from my clothes. I counted 12 nails were falling out of the washer and into my clothes ruining every brand new clothing I had! I'm so upset, there was no one on site and I've called the number to call when an issue occurrs, no one has responded back to me yet! The place is also filthy and unsafe to walk around in. washers draining water onto the floors, dryer sheets all over the floor, it's just so ridiculous!

Clean and spacious laundromat. The large coin operated machines run well and quietly. There is an…read moreATM machine, dollars to quarters change machine, many tables, baskets with wheels, and vending machine. There is a TV while you wait that plays the cooking channel and other trivia (like at a movie theatre before the trailers). It was painful as I had both my kids with me--age 4 and 19 months--but this is definitely the place I'm glad to have chosen while our laundry machine is being fixed. Btw, US Bank isn't that far away, so you get rolls of quarters there. To use the washer is $5.75 in quarters! This is a nice area! Mr. Pickle's is just a few doors down!

Came here after my dryer broke and needed to get some clothes dried. I came on a random afternoon…read moreso it was pretty quiet and I was able to get in and out pretty quickly. A quarter gets you five minutes on the smaller dryers but to my surprise, it only took about 20 minutes for a load to dry. Mind you my loads were not large and I did not use the washer here so imagine a load in a home style washer and bringing it to dry and it only taking 20 minutes, which is really wonderful. I wish it was a little bit cleaner in here though, and that the Wi-Fi password was posted because it gets a little bit boring, of course just standing around however this place is pretty solid to get in and out real quick. Parking is also a pain when it's busy, but if you wait enough, you'll find a spot.

Attendant on site, Clean Laundry…read more Note: Washer and Dryer Accepts quaters or laundromat card , not credit card . laundromat offers their card where one can load money with their credit

These darlings answered my plea for help within just a few short minutes, via the projects segment…read morehere on yelp where you reach out to merchants for your particular need. They ( the angel at the other end), spent sufficient time going back & fourth (during off hours), reaching out to their seamstress to help me in our hour of need for a posh event that had a very short finish window considering this was during the high point prom & wedding season. I was willing to drive an hour out of my way & feel grateful to these folks for helping me. You don't experience service like this especially, since I was reaching is a cold call so to speak via yelp. They were willing to work with me even without meeting me. I felt so honored by this over the top care & would not hesitate coming to them again in the future.

925 Cleaners did a really good job cleaning my business blazers. They were even able to remove some…read moreolder stains from the sleeves, which I honestly didn't expect. The pricing was great at about $10 per blazer, and everything was ready quickly. One of the best and cleanest jacket-cleaning experiences I've had since owning women suits.

Washing machines don't work very well,dryers take forever! And did I mention expensive?? Never…read moregoing back .

My rugs will not stop spinning they are stuck in the washer machine does anyone know how to get a…read morehold of someone so I can get them out a phone number besides the one they have cause no one is calling me back . Maybe they can meet me at the laundry mat tonight 12/12/2025 I love this laundry mat very much just hard to find anyone who works there or to call me back !

Review of the amusement park…read more Good rides, but they have a tendency to break down a lot and fill up with water. After they fill up with water, it makes my skin really ichy, but the price makes it worth the ride. Will go again.

The music is VERY loud, it's overwhelming. The bathroom never has hand soap which is gross. It is…read moreusually "out of order" Sadly, I continue to go here because it is convenient and close to my home. The staff tries hard, greeting, and wiping down machines. The cost to wash and dry seems high to fair and sometimes the machines smell really bad. The hugest issue for me is the BLARING MUSIC! I hate it. I have to wear earplugs and run out of there as fast as possible. Good luck