Wow! If you live in the Greensboro area, I'd have to say that the Cone Hospital System is essential to the surrounding community. Walking into Cone Heath, it is beautifully decorated with murals and paintings from local schools as well as the community. The hospital itself is super clean, immaculate! The staff isn't as friendly was Cone Cancer center but the radiology department made up for this. Their level of care, patience and detail odd too notch. Every Nurse, RN, Assistant & Anesthesiologist greeted us & gave us a little history of themselves. It really made us feel comfortable about the procedure at hand. Our doctor aka Surgeon explained specifically what was to be done and how long it would take him from start to finish. Mom went in and came out just as expected. They assisted us in recovery as well as upon leaving the hospital. I felt like they treated my mom like royalty. Truly impress with the Level of care provided to her. Oh, let's talk about the cafeteria. It has something for all flavor of foodies. One station is hot Plate lunch. Choose from 3 meats and your sides. Another Station is make your own sub or wrap. The next station is all about pasta. Pasta, spaghetti or pizza. There's a full Salad station with all the toppings. That's where I ate from. They have a grilled Station, serving up hamburgers, hotdogs, Philly cheesesteak z& tasty French fries. There's a soup station. Your dessert Area with prepackaged desserts. Assortment of drinks to choose from as well. When they opened at 11am, there was a line to get in. All I'm saying, the cafeteria grub rocked. If you're in Greensboro and need medical care, look up Cone Health. read more

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Worst ER experience ever. The wait time was over 5 hours!!! The quality care is awful and highly unprofessional.

Do NOT use Cone Health if you can avoid it. I've been twice to different locations for scheduled appointments for different reasons. During both appointments with different providers, for different things, I was unexpectedly charged hundreds of dollars in additional fees for services that were not explained to me during the appointment and that I did not know I was receiving. For example, I switched from the "exam" billing codes to the "treatment" billing codes during one appointment, but it was not made clear to me that this was happening, so I could not refuse services or consent to the additional billing of hundreds of dollars. [[HIGHLIGHT]]When I called, I was on the phone for 45 minutes - the representative told me that I should have refused services if I did not want to pay. I told her I agreed with her, and that was exactly the issue - I didn't know I was receiving a change in services or billing codes.[[ENDHIGHLIGHT]] The representative also told me that doctors don't know what billing codes they're billing, so they wouldn't have been able to tell me. [[HIGHLIGHT]]I checked in with the front desk BEFORE the appointment about what I was getting done, with the doctor DURING the appointment, and again with the desk before I left, and no one mentioned the additional services for my appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The representative told me I was not allowed to be CC'd on the file she was sending to refute charges on my account, and I am not allowed to send my own documentation to file a complaint.[[ENDHIGHLIGHT]] The doctors are nice, but billing practices seem unsupportive of everyday people, and they WILL increase your bill by at least hundreds of dollars, even with insurance. Either get all your services in writing before you go in, or have your paycheck ready to hand over if you use this network. read more

Er-would give 0 if allowed/in ER from ambulance/[[HIGHLIGHT]]staff unable to confirm even in the ER for hrs[[ENDHIGHLIGHT]]/admitted/remained in ER for hrs/cone police unprofessional/rude/ cowboys/once determ to admit/dr says reg diet/no tray for 24 hr/no blanket/no pillows /better being stuff from home for comfort/ [[HIGHLIGHT]]rude staff[[ENDHIGHLIGHT]]/ empty hospital beds but no staff to run them so you stay in er on a slab w no food/pillow/blanket/ alarms non stop. Pray you don't die read more

Waited in ER for 7 hours. Still waiting for room in hospital after 17 hours. [[HIGHLIGHT]]Doctors are great but the nurses are arrogant and lazy.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They sit at their desks and eat breakfast rather than helping patients.[[ENDHIGHLIGHT]] read more

HORRIBLE...I normally wouldn't ever leave this type of review but under these circumstances this situation fits the narrative. I was recommended to Cone emergency from an urgent care that thought I needed further work up due to lower belly and acute upper back and chest pains. When I got to Cone my BP was 220/139... stroke or heart-attack levels. I want to note that the initial care team being the nurse, the cna and MRI lady was absolutely GREAT AMAZING, however my fault, dismay and disappointment lies with the doctor himself. I was seen by Dr. Xxx..my case presented lower belly pains, excruciating upper back and front chest pain that radiated periodically. I also stated the pain get worse at night my stomach is heavenly bloated and I am doing a lot of belching. Dr. Xxx scheduled me for an midsection MRI/w contrast and blood work. He also ordered my BP medication as well as some for Morphine for pain in which I refused. As much pain as I was in I asked for something like Motrin or Tylenol which I am used to. After Labs was drawn and MRI taken, Dr Xxx came in and told me his findings that there was nothing wrong he could see. I stated to him that is impossible my blood pressure is sky-high my chest is still hurting pounding and my back and lower stomach is hurting how is that possible that nothing is wrong. I continued to tell him that something is wrong. I know something is wrong I know my body. The doctor left out then returned just to tell me, "you need to see a GYN you have a small cyst that could be giving you problems". He asked me if I knew that I had a cyst I told him no, but I do know I have fibroids and kidney stones. I asked him could it be my kidney stones trying to come down he stated, "NO HE DIDN'T SEE ANY KIDNEY STONES AT ALL. He said I don't have KIDNEY STONES, or he would have saw signs of inflammation from the stones and the MRI would have shown stones. Keep in mind my blood pressure even after meds given was still sky high, keep in mind my chest near my heart still felt like it was coming out of my body, keep in mind my back felt like somebody was ripping it open with a butcher knife. He told the nurse before leaving out the room make sure to give me Tramadol for pain. Of course I was in disbelief, in shock and disgusted, I eventually reluctantly accepted the Tramadol believing it may help calm the pain down. I felt so disappointment, hurt and humiliated as if all this was for nothing a waste of my time. I just felt helpless. I realized that ER doctor had just gaslighted me right to my face and he had no remorse. His Hippocratic oath was not there. I felt harm was done to me, by not helping me which was hindering my recovery. He told me whatever he thought to satisfy his paperwork, to him my case didn't fit emergency room standing. He stated according to his findings my health ailments didn't meet emergency room care and there was nothing more he could do. I did not take anything he said kindly. The very next day I went to Novant in Clemmons, there I saw a caring doctor that listened. She immediately ordered a EKG for chest pain and BP medication because BP was still high from the day before at Cone plus blood work and X-rays of my midsection and I was swabbed for covid and flu. Novant ruling was LEFT KIDNEY STONES and GERD. YES KIDNEY STONES that Cone ER Dr. Xxx said wasn't there. Novant doctor ordered a gastric cocktail if anyone knows what that is and of course Tylenol for pain. I immediately felt better immediately with minimum back pain, but I was SO grateful and thankful I began to cry. Finally a doctor took my feelings into consideration and actually listened to what I had to say. I will never forget and forever be grateful to that Novant ER team and treating physician that took care of me. I will highly recommend Novant in Clemmons. My discharge instructions was of course cardiologist and nephrology as well as GI Doctor follow up. [[HIGHLIGHT]]Cone Emergency PLEASE pay attention. We are not numbers on a chart, we are human beings that deserve to be listened to[[ENDHIGHLIGHT]]. We come to the hospital not because we want to but because we need to because of some unforeseen situations or circumstance that got us there that is out of our control. [[HIGHLIGHT]]Please tell your healthcare providers' to listen to their patients with a kind heart and a listening ear that's all we want to receive is to be taken into consideration for better healthcare choices made on our behalf FOR A BETTER HEALTH AND WELL-BEING.[[ENDHIGHLIGHT]] read more

Come in for a heart problem stay for the active sickness in the waiting area for Hours. EXTREMELY LONG WAIT even when there were few patients. Care is good whenever you can get seen, good luck on that. read more

intake for the ER is dogshit , vitals all day long for you to sit 12+ hours I will most likely never come back to the worst rated hospital in the county read more

My sister had her second baby and first time at this hospital. I gave it a one star just because the nurses were so awesome with my sister and the baby. Everything else was AWFUL! My sister was admitted in around 1 am and was on a uncomfortable bed with terrible contractions. She was there for three hours! Then finally was admitted to a room and wanted the epidural and they said no! They only gave her morphine. Again, this is her second baby! My sister knows her body and knows what she needs! And she was in pain! Screaming and felt like death. Seeing her pain and no one hearing her! Finally they gave her the epidural and that didn't work! She waited 5-8 hours and nothing! She was still in pain and so they had to do the epidural again! Also, this hospital doesn't know how to communicate! The morphine drip there is a button where you can press it everytime it turns green and NO ONE ADVISED MY Sister and I. If this was communicated we could have been managed pain better. Also check in and out and scanning ur badge for being a guest NO ONE told us we needed to do that till end of day and we have been there for the last 48hours! Everyone just sitting in the lobby on the phones and talking about Instagram. Another thing the manager at Panera was so rude! The man was taking my order and I had a few questions about the menu for my sister since she needed to eat after giving birth and the manager rudely asked the worker if he can do extra shift and other work stuff as he is taking my order! The worker was so confused and told him hey can you approach me after I'm done taking my order and he did not care! Like what kind of management are you running here? There were 4 people behind me. In my suggestion communication needs to be advised at check in! Advise patient what every button for pain management and how to work TV etc! This will be my sister last baby she will ever deliver in this terrible hospital! I suggest you look up San Diego, CA guidelines on how to run hospital! This was by far the worst ever! read more

Before I even begin this review, I want to say as loud and as clearly as I can, "If there is any way you can avoid the Emergency Room at Cone Health during the pandemic, do it at all costs!" What a horrible nightmare! Let me back up...last week something was going on with me internally that my doctors thought the best thing was to get over to the emergency room so they could take a close look at me ASAP. ASAP? The Emergency Room? During a pandemic? OMG!! With incredible trepidation, I packed up my mask, my gloves, a bag of snacks, my phone my charger, my hat, my coat, my wallet and my last nerve and headed over to Cone Health which is literally just down the street from me. I checked in at 11:15AM and there did not seem to be too many people waiting which was very encouraging. I was immediately freaked out by the COVID section off to the right. As always the staff were completely professional and courteous, checked me in quickly, took my vitals, asked me a few COVID questions, got me back quickly for my blood to be drawn and that was the end of that! It was 1:00 p.m. It was 3:00 p.m. It was 6:00 p.m. It was 9:00 p.m. It was 11:00 p.m. It was midnight! I thought I was absolutely going to kill myself. Not only was I concerned about my own situation, but I was surrounded by COVID stricken people, new patients refusing to wear masks as they entered the emergency room and everything in between. Finally at 2:00 a.m. in the morning when my doctor friend in California Michael told me that at this point they will probably tell me that as long as my vitals look okay which the blood work indicated in an email I received while waiting that they were, they would send me home to go see a specialist. I walked out after waiting 15 hours!!!! My daughter was in shock. I usually cannot stand in line at the grocery store for more than 5 minutes. I crawled into bed at 3:00 a.m., having to teach my first day at Elon University later that day. I repeat, do not under any circumstances go to the emergency room during the pandemic unless you have to! I hate to give Cone a low rating because I've needed their help many times for myself and my family and have always gotten wonderful care. They are absolutely overwhelmed because of the pandemic and so I am traveling the highest road possible in my rating to a health provider that has always come through in the past. All the staff were sweet, understanding and compassionate but there was nothing they could do about moving it any faster. Our health system is broken during the pandemic! I could not help but wonder if there could be some kind of intermediate staff that looks at your vitals and results of the blood work that are taken early on and if they seem stable that they might meet with you and send you home with a recommendation of seeing your doctor or specialist ASAP rather than having you sit there 15 hours ( and waiting). It seemed unusually cruel, unsafe and unnecessary. Tomorrow I'm going to be tested again for COVID after being in such an enclosed space for such a long period of time. Will this ever end? Thank God I have a vaccine appointment February 11th... If there are enough supplies. See what I mean? Stay safe! Stay diligent! And stay away from the Emergency Room unless absolutely necessary!!!!! read more

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The worst health care company in America. One of Guilford County's largest property owners due to liens and foreclosurers against clients owing bills they can't pay. Yet its' CEO makes more than $3.4 million dollars a year. read more

PATIENT ACCOUNTING Paid my bill and was billed again. [[HIGHLIGHT]]I called held for about 15 minutes, phone connected and immediately disconnected. Called back and held another 10 minutes only to find that it took 16 days for my payment to be applied after my bank shows it was removed from my bank account.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked why it took so long his answer... "we are really not sure".[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked why the phone was disconnected when they answered his reply to this question " its the phone department and we are really not sure"[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This guy is clearly not representing Cone with any kind of customer service attitude. He did not say thank you, was not apologetic nor did he politely end the call.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]These are answers from the rude very disrespectful MANAGER who did not have the balls to be professional or not smart enough to know how to be professional! Uneducated probably a better description.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]BILLING Customer service is apparently not at the forefront of Cone Health mission statement.[[ENDHIGHLIGHT]] read more

My adult daughter is in the hospital. [[HIGHLIGHT]]I called for a patient update as I live out of state.[[ENDHIGHLIGHT]] I may have asked for McDonalds secret recipe. [[HIGHLIGHT]]They acted as if that request was beyond the realm of their responsibilities.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was told someone would call back and THEY NEVER CALLED BACK![[ENDHIGHLIGHT]] I have even less confidence in their ability to treat her! read more

Divanti? Was a great help. I had insurance issues, and she hopefully solved them. I really have had good experiences here. My first time here I got treated here everyone was so caring. It was even during the height of covid. Might of been the drugs... But I'm pretty sure that hot doctor from House attended me, and I was in Hogwarts. Thank you, warm blanket nurse! Yes, I lucked out. read more

This is the worst place every for service I hope they read. 10 hour wait thank gif I am not dying but I'm a lot of pain rude staff

Cone Health is only good for the sniffles or common cold. But for anything major - disease, surgery or major illness, you must go to Duke or Wake Forest Baptist. Cone Health is basically the local urgent care of hospitals, when you just need a bandaid. Cone Health herds you thru like cattle. You are nothing more than a chart number and insurance payment. Dr's have too many patients to keep up with your health and treatment. Their clinical trials are limited to those thru drug companies - which Dr's make $$$$ prescribing. Duke and Baptist are both teaching hospitals with highly respected medical universities, and ground breaking Research and Development Facilities. They offer many more clinical trials and studies and are much more progressive in treatments. The large number of studies and trials offer more thorough and attentive treatment for patients. read more

Ladies and Gentlemen... An ER's job is to TREAT an issue, not cure it. To cure your specific issue you must follow up with specialists that went to school and studied that specific issue. Yes, emergency rooms are full of lots of ppl who claim their pain is 10/10, yet you still see ppl on their cell phones, talking perfectly calm and even asking for food. Your pain is OBVIOUSLY not that bad. You should not come to the EMERGENCY if you can talk to your Family Dr about your situation. Please dont abuse the Emergency Room for issues like "toe pain" or STD/pregnancy tests and get mad you have to sit in the waiting room for hours because there are ppl far MORE sick than you. Remember, an ER's job is to TREAT, not CURE!! Your follow up is YOUR responsibility. Not an ER physician. Thank you. Stay blessed and safe. read more

Terrible attitude. I understand they have to see tons of patients a day, but your last one should be treated like the first. People are clearly very sIck here and there's no sanitation going on. Chairs and surfaces should be cleaned between patients especially the sick contagious ones. The lady behind the front desk does seem very sweet, but you could tell she would try and talk the patients out of staying! Someone came in for a dog bite and the receptionist said "are you sure you want to stay it's going to be a wait and your boyfriend can't stay" as if she was trying to convince them to leave. Made another comment "if it's positive it's positive" talking about a Covid test then letting the patients sit 2 feet from the next if eveIf you were not sick before you came here you sure will be after leaving. Unsanitary and impatient staff. read more

This place sucks, they are one big huge click who does not accept anyone who is not a part of it, the staff is very rude . I would recommend not to work here they are absolutely horrible about gossiping too, even if you have done nothing wrong they don't like you forget it, and most the time there is no good reason for their distaste for someone other then your not from the area. Also upper management could care less about employees only making lot of money, do come here they could care less about employees or patients. read more

If I could give this hospital 0 stars, I would. My 83 year old grandmother has recently been diagnosed with diverticulitis and has been in excruciating pain. The medication she was prescribed has not been helping her at all and if anything she has declined! We've taken her to this hospital now 3 times! Twice she was driven there and the 3rd time taken in an ambulance! Each time, they have sent her home within hours of her being there without thoroughly testing her! It's obvious that the nurses and doctors there are only worried about COVID-19 patients. Everyone else is irrelevant to them. read more

This is one of the WORSE hospital ever. Especially their customer service in the billing department is awfully rude! No business ethics nor professionalism in this department at all. If you looking to increase your blood pressure or stress level, then this place will definitely do it. read more

this is by far the worst fucking hospital i have ever been to IN MY LIFE !!!!!!!!!!! the nurses are so rude, the security guards are clueless and worse than some of the police officers out there. i will never in my life step foot in this place again, emergency or not. read more

I had interviewed twice with Cone but it was never for the job which I applied. The first interview was with a gentleman who had devised his own test. I was prepared for ProveIt. The test required an indepth knowledge of what he specifically did and I explained I would be glad to do any other test. The last interview was a phone interview. I asked that my current employer not be contacted. There was an ongoing labor dispute. I had 24 years prior experience. The interviewer insisted on speaking to 2 prior senior managers since my current employer (been there 9 mths) was not available. I did not have a Masters or CPA when I worked for either manager. Neither had seen me in 4 years but promised a good review---just this one time. Companies frown on this method of going outside HR for good reason. They could be sued for their response. I jumped through hoops for the interviewer lining these people up. I got a letter weeks after declining me. I can take the words 'no' but when I thought of all she put me & my references through, I became angry. I contacted HR who knew nothing of this or me. I kindly told the interviewer with HR present that she had issued me an ultimatum. Get me a reference or we're done. Which in reality was her exact words---we cannot proceed without this. She claimed I volunteered these people for a phone interview. This lie showed me who she really was. HR said they would call me the next day. HR was critical that I just didn't take her behavior and shut up. Never heard from HR. Last night I completed an app at 930pm, at 8:04am I had a decline email. I don't want liars and supporters to have any part in the lives of family & friends. The hospital endorses this behavior. Have CPA, good anywhere. read more