I purchased a item from Med Mobility back in November 2024 that was faulty. I e-mailed the…read moremanufacturer twice and got no response either time I recently connected with Med Mobility where I purchased the item from and ended up talking to Danielle. She went over and above in ensuring that my needs where met and was able to advocate a exchange for me even though the warranty/guarantee was past. Danielle even spoke to me about a program offered in Alberta that alot of Albertans do not know about the assists individuals in need to get medical products based on income. Med Mobility - 5711 - 104 Street, Edmonton, AB

I truly and extremely thankful for the way the Med mobility help and efforts to give me the best…read morewalker i can have and with such outstanding persistence handles assigned workers. Thanks for the fast action of the store manager name Daniele Lindgren as soon as she met me and show me all kinds of Walker that really fit to my size height and weight I got it immediately. More Power!!!

M/C accident with 3 deer in 2014. Damn near DOA. Very slow recovery during 6 years. Knees wobble…read moresideways unless supported. Emily Orthotist at Karl Hager walked out of the appointment as she was pissed i did not bring x-rays. I explained if she twisted the leg sideways she would cause a further injury. . I departed without a course of action. For her to confirm the condition, prescription, request, x-ray, ct, mri, fax or phone my doctor was too much for her to do. How would i know i needed to bring x-rays in person? I was looking for was a good quality knee brace whether i paid cash, credit, debit or insurance. I am the CUSTOMER. Get it? OK there is parking, yuppy staff high five ing, comfort dog, fish, dated furniture, but a very pleasant receptionist. I would suggest going elsewhere instead. Don't spend money foolishly on flashy carbon fibre fashion gym statements. Buy a Nike hat instead. FAIL

After moving to Edmonton, I had my replacement orthotics made by my Edmonton podiatrist. Not being…read morea fan of the style they had made me, I came to Karl Hager Limb & Brace partly on the recommendation of a co-worker, partly because they happen to be not far from home. Skills of fitting are great. First visit to fit for my new orthotics I brought along my knee brace I'd had fit in Calgary some while ago (and it was a few years old) to get an opinion on replacing or repairing it. Turns out that all it needed was a couple of new/updated straps and it was as good as new! No more sliding all over and again doing a good job supporting me. My tech was so helpful happily got it adjusted, updated the straps and all at no extra charge. Gave my brace a second life because I was just about to drive over it I was so frustrated. They really are interested in keeping you mobile. I've had a couple (2? 3?) pairs of orthotics fit now, and it's fast, not messy at all and I get my new devices ASAP. Yes I have to pay up front and my benefits reimburse me, but I've not been hassled at all - the invoices are clear and my benefits provider has not delayed repayment. There is an on-site therapy dog named Marley. So calm. Some visits are due to life-changing events, and it can bring out the emotional toll, it isn't always an emotional picnic. There's also a beautiful salt water fish tank - feels like I'm back in Hawai'i when I'm oggling the critters in there. I'm glad that this clinic is looking out for everyone's wholistic health. Oh, and FYI, there is Handicapped drop off zone and parking out front, wheelchair accessible, and there is parking out back as well.

I ordered Dexcom G7 sensor they send me Dexcom receiver not one they send me 4 and charge a huge…read moreprice. whenever I call to customer service, they don't know who is handling transferring to one person to another one and playing games. Today I tried to call its coming they are closed looks like they don't want to pick up my phone. This home health store playing games with diabetic patients. Customer service are very rude they will not treat well.

Ok, I ordered 2 dexcom transmitters from these guys for a very reasonable price. My Walgreens in…read morethe U. S. Has continually screwed me around. It took them a month to get me my last trans. I hate being without my CGM. Sticking my fingers is not fun at all! I took a chance, I didn't think it could possibly be this easy to get the Dexcom from Canada. It was. 2 transmitters arrived in about 5 days fully chargedged, good for a few months, not expired. I am quite satisfied and will be using them often. thx.

I had an urgent situation and needed AADL medical supplies on the weekend, when almost every other…read moremedical supply store in Edmonton was closed. Med Supplies stepped in and helped when no one else would. Not only were they open, but the staff actually stayed open about 20 minutes after closing just to make sure I could get the equipment I needed. That level of customer service, compassion, and dedication is extremely rare these days. If you're looking for AADL-approved equipment, mobility aids, walkers, wheelchairs, or medical supplies in Edmonton, I highly recommend this place. They truly care about helping people, especially when it matters most. Thank you again for going above and beyond!

I was need of a wheel chair for my mom and then i saw this store and they reasoned with me and gave…read moreme a deal and found whats best for my mom. They have amazing service and they have all the medical equipment anyone could ever need. If you ever need medical equipment go here.

Excellent store and staff. 100% ABDL aware. The staff is amazing and always willing to strike up a…read moreconversation. Oh did I mention 100% ABDL aware!!!! It's a must stop shop if your in the area.

This is an update of review posted 12Jan2024. I was…read morecontacted by Shoppers Drug Mart Terra Losa today & they have offered to exchange my 2mg Ozempic pen for the 4mg pen at the same cost. I have been assured at the staff have been coached & this oversight will not happen again for any customer. I am satisfied with this resolution.

Now that I've moved to this side of town, I've come to this Shopper's quite a bit. It's handy for…read morepicking up grocery items, of course, and toiletries etc. But their pharmacy is ABYSMAL. I have a medication that I take for MS, and I had them transfer it over from the Kingsway store (where my service has ALWAYS been top notch, for over 10 years). First, they ordered the boxes with the wrong dosages, which left me short. So I had to have them add a note to my file. Then I continually had people calling me and asking to refill when it wasn't time, and they were confused about the note. This last time, I did the phone reorder, and once again, there was a cockup. Something about the system and the weather... I don't know. I told the pharmacist I'd be changing the prescription to the Callingwood store, which I discovered after my move is even closer. The manager even called me to apologize, and said "we do have your order," but it turns out that once again, they had the wrong dosage. The call was nice, but having an average correct order of 2 out of 4 times is completely unacceptable. I didn't need that much of a reason to switch, but this just gave me the impetus to do it. It cannot be this difficult to get a medication order and dosage correct.

Excellent company , customer service was top notch . John was a caring helpful man . I would use…read morethem again in a heartbeat, people in this business that are both knowledgeable and caring are hard to find . His prices were very reasonable as well

This business was recommended to me by a competitor who did not have the product I needed. The…read morecustomer service was EXCELLENT and I purchased an air cast boot at a reasonable price. As a new business, they are ALREADY giving back to the community through an in-house Christmas promotion. Choose a gift and have the option to keep it or donate to a charity. The true spirit of giving back to the community! Thank you and I will continue to support this new business. Verna

This store specializes in products and services for women who want a prosthesis, undergarments,…read morebathing suits or mastectomy supplies. They carry all sizes for all types of surgeries and their bras are specially made for silicone breasts. This more than a bra shop, it's a health care boutique with personalized and caring service from people who are certified "breast form fitters." I didn't realize you could get certified in such a thing, but it's wonderful that women have a place to go to get supportive and feminine post-mastectomy bras. These bras are unlike ordinary ones. They have pockets to help the skin breathe, and they offer more support. They come in all sizes from 32AA TO 48DD, and custom alterations are available. The place is small and nicely laid out, comfortable and unintimidating. There's a full line of swimsuits and private fitting rooms. Appointments are recommended so you can receive the best service possible. For more information before making the trip visit http://www.strathconahealth.com/gy.htm. This place comes highly recommended by health agencies.

AVOID at all costs. My elderly mother went in to get her prosthesis and the staff at the time said…read moreto her "Can you come back in about 10 minutes because we are having lunch" So they let an 81 year old lady wait for service. Mom had to order another prosthesis and come back to pick it up and this time spoke to an employee stating have un-professional the service was stating to her "to wait until they finish their lunch." Not only did the employee NOT apologise, she defended the statement stating that they have "unscheduled" lunch breaks. Please avoid this business at all costs. Best retribution is just take your business elsewhere. It is obvious by their actions that they do not care about their customers.