I purchased a item from Med Mobility back in November 2024 that was faulty. I e-mailed the…read moremanufacturer twice and got no response either time I recently connected with Med Mobility where I purchased the item from and ended up talking to Danielle. She went over and above in ensuring that my needs where met and was able to advocate a exchange for me even though the warranty/guarantee was past. Danielle even spoke to me about a program offered in Alberta that alot of Albertans do not know about the assists individuals in need to get medical products based on income. Med Mobility - 5711 - 104 Street, Edmonton, AB

I truly and extremely thankful for the way the Med mobility help and efforts to give me the best…read morewalker i can have and with such outstanding persistence handles assigned workers. Thanks for the fast action of the store manager name Daniele Lindgren as soon as she met me and show me all kinds of Walker that really fit to my size height and weight I got it immediately. More Power!!!

I ordered Dexcom G7 sensor they send me Dexcom receiver not one they send me 4 and charge a huge…read moreprice. whenever I call to customer service, they don't know who is handling transferring to one person to another one and playing games. Today I tried to call its coming they are closed looks like they don't want to pick up my phone. This home health store playing games with diabetic patients. Customer service are very rude they will not treat well.

Ok, I ordered 2 dexcom transmitters from these guys for a very reasonable price. My Walgreens in…read morethe U. S. Has continually screwed me around. It took them a month to get me my last trans. I hate being without my CGM. Sticking my fingers is not fun at all! I took a chance, I didn't think it could possibly be this easy to get the Dexcom from Canada. It was. 2 transmitters arrived in about 5 days fully chargedged, good for a few months, not expired. I am quite satisfied and will be using them often. thx.

I would like to give a huge thank you to Phil at Mobility Equipment Services in Leduc for such…read moreamazing service. If anyone needs any kind of equipment or service, or supplies this is the place to go! I spent 5 hours on the phone the other morning, spoke to every listed mobility on the net and got nowhere...... A friend told me about Mobility Equipment Services in Leduc and I called Phil on a Saturday morning. I teared up when he said he would come by later THAT DAY to have a look at my sons bed. In 11 years, this is the first time I have been amazed with a service provider! I will send everyone I know that needs anything to you guys. You will get all our business from now on. Thank you from the bottom of our hearts.

Excellent store and staff. 100% ABDL aware. The staff is amazing and always willing to strike up a…read moreconversation. Oh did I mention 100% ABDL aware!!!! It's a must stop shop if your in the area.

M/C accident with 3 deer in 2014. Damn near DOA. Very slow recovery during 6 years. Knees wobble…read moresideways unless supported. Emily Orthotist at Karl Hager walked out of the appointment as she was pissed i did not bring x-rays. I explained if she twisted the leg sideways she would cause a further injury. . I departed without a course of action. For her to confirm the condition, prescription, request, x-ray, ct, mri, fax or phone my doctor was too much for her to do. How would i know i needed to bring x-rays in person? I was looking for was a good quality knee brace whether i paid cash, credit, debit or insurance. I am the CUSTOMER. Get it? OK there is parking, yuppy staff high five ing, comfort dog, fish, dated furniture, but a very pleasant receptionist. I would suggest going elsewhere instead. Don't spend money foolishly on flashy carbon fibre fashion gym statements. Buy a Nike hat instead. FAIL

After moving to Edmonton, I had my replacement orthotics made by my Edmonton podiatrist. Not being…read morea fan of the style they had made me, I came to Karl Hager Limb & Brace partly on the recommendation of a co-worker, partly because they happen to be not far from home. Skills of fitting are great. First visit to fit for my new orthotics I brought along my knee brace I'd had fit in Calgary some while ago (and it was a few years old) to get an opinion on replacing or repairing it. Turns out that all it needed was a couple of new/updated straps and it was as good as new! No more sliding all over and again doing a good job supporting me. My tech was so helpful happily got it adjusted, updated the straps and all at no extra charge. Gave my brace a second life because I was just about to drive over it I was so frustrated. They really are interested in keeping you mobile. I've had a couple (2? 3?) pairs of orthotics fit now, and it's fast, not messy at all and I get my new devices ASAP. Yes I have to pay up front and my benefits reimburse me, but I've not been hassled at all - the invoices are clear and my benefits provider has not delayed repayment. There is an on-site therapy dog named Marley. So calm. Some visits are due to life-changing events, and it can bring out the emotional toll, it isn't always an emotional picnic. There's also a beautiful salt water fish tank - feels like I'm back in Hawai'i when I'm oggling the critters in there. I'm glad that this clinic is looking out for everyone's wholistic health. Oh, and FYI, there is Handicapped drop off zone and parking out front, wheelchair accessible, and there is parking out back as well.

Horrible customer service, long wait times, expensive prescriptions and judgemental/rude staff…read more They also do not offer direct billing to your health insurance. The only good pharmacist is the Will mentioned in an earlier review. Do not go here. I have been here a few times over the years and always left feeling drained or frustrated from the interactions but as it is the closest compounding pharmacy to me I kept going. My last visit was definitely the last time I will ever go here. When I attempted to convey some of the problems I had encountered with the customer service the pharmacist blamed me for the issues. I was blown away by the hostile demeanour of the pharmacist and was left fighting back tears. When I expressed my concerns to the pharmacist I was not looking for a refund, just an acknowledgement that the situation wasn't ideal and that some steps would be taken to ensure the issues would be rectified in future visits; instead I was told "I don't know what more we could have done." I asked my friends who live in the area if they had experienced anything similar and got a resounding "THEY ARE THE WORST!"

This is the pharmacy attached to my doctor's office, but I rarely use it because I take my…read moreprescriptions to Safeway to take advantage of the 7x air miles. I didn't feel like driving all over town today because I have bronchitis and I just wanted to get home, so I took my prescriptions here. The lady behind the counter said it would only be 5 minutes. I ended up spending more time than that at Chapters, so everything was definitely ready when I came back 20-25 minutes later. I had to get an inhaler (which I've never had before) and antibiotics. The pharmacist, William, took me over to a little private cubicle and explained to me how to use the inhaler, which was very helpful and useful. He also told me when/how to take the antibiotics, rather than assuming I knew to take them with/without food, etc. I really appreciated that level of personal care and customer service. I did actually stop in here a few months ago after an appointment as I needed some non-prescription items. I gave the lady the list and she came out from behind the counter and found everything for me. So helpful! I don't need prescriptions very often so I can't truly compare prices, but I can say that I don't have any benefits and my two items today came to $45, which seemed reasonable.

I had an urgent situation and needed AADL medical supplies on the weekend, when almost every other…read moremedical supply store in Edmonton was closed. Med Supplies stepped in and helped when no one else would. Not only were they open, but the staff actually stayed open about 20 minutes after closing just to make sure I could get the equipment I needed. That level of customer service, compassion, and dedication is extremely rare these days. If you're looking for AADL-approved equipment, mobility aids, walkers, wheelchairs, or medical supplies in Edmonton, I highly recommend this place. They truly care about helping people, especially when it matters most. Thank you again for going above and beyond!

I was need of a wheel chair for my mom and then i saw this store and they reasoned with me and gave…read moreme a deal and found whats best for my mom. They have amazing service and they have all the medical equipment anyone could ever need. If you ever need medical equipment go here.

Everyone at this location is very friendly. Although, the cashier I had (salesperson: 921524) was…read morevery rude. Wasn't very friendly; I had asked her to repeat the price amount and she said it again so rudely. Began packing my bag forcefully, and sent me on my way without a greet and through my receipt on the counter of the plasty-glass where I than had to reach for my receipt. On top of this lady's unprofessionalism, she didn't even bag all my items. I am missing masks I bought, that even shows on my receipt. Very disappointing. I get people can have bad days, but leave it at the door, we are all going through some tough times through this pandemic. Not sure what I did to get such bad service and now have to drive back to get missing items.