Dear Jack, With…read moresincere appreciation I would like to Thank You and your staff for all you have done to make my nephews funeral so wonderful in such a tragic circumstance. So many of the guests said how nice the services were and what a memorable experience it was. That could only be with the help of you and your staff. You did everything you said you would do and I really really appreciate that. Warm regards.

Dead grass and weeds are taller than the headstones. Gopher holes are everywhere. It is impossible…read moreto locate any gravesites because most headstones are either filthy, broken, or missing. The Mount Tamalpais Cemetery is in horrible condition. Disgraceful and unacceptable.

I'm sad to say that we did not have a great experience with Keaton's. After hearing it was the…read morepremium mortuary to use, we decided to go with them. They were very compassionate & respectful when my father passed HOWEVER, paperwork was bundled (on their part) and it took 3 WEEKS before he was cremated. We were given dates that were not met and ultimately it took 3 weeks before he was cremated. We were told that this was standard...it's not. I love giving positive reviews however I also feel it necessary to let people know about our experience. I can't recommend Keaton's. I hope for their sake and the sake of families who use their services, that they get the back office (Admin, logistics) sorted out.

Truly inspired by their completely mind-blowing insensitivity to leave a review…read more The first thing they did when we called was to tell us that the plans we had set five years earlier would not work and we had to use them for everything. They pretty much said and did everything wrong and seemed to go out of their way to be rude, uncompassionate, and try to take advantage of our situation to make money. It was remarkable how insensitive and rude they were. We ended up firing them and working with Brian at Montes in San Anselmo - and Montes was totally the opposite, very thoughtful, compassionate, tactful, and respectful - not even wanting to talk about taking payment until everything was taken care of. Brian is amazing and was totally supportive and perfect.

I can't recommend Brian and his team highly enough. From the very beginning, Brian went above and…read morebeyond to make an incredibly difficult situation as smooth and stress-free as possible. His communication was exceptional. He kept me informed every step of the way, explained every part of the process in a way that was easy to understand, and always made sure I knew what to expect next. There were never any surprises because he was proactive, responsive, and incredibly thorough. Not only was Brian phenomenal, but his entire office and team were equally impressive. Everyone was kind, professional, organized, and genuinely cared about making sure everything went as smoothly as possible. The timeline, communication, updates, modifications, and overall expectations were handled flawlessly and far exceeded anything I could have anticipated. It's rare to find a business that delivers this level of customer service and compassion. While I wish I hadn't needed their services, I'm incredibly grateful that Brian and his team were the ones helping me through it. I would recommend them without hesitation to anyone.

Brian is a jewel! We were very pleased with his service, and caring attitude. From the moment we…read morespoke with Brian, we were put at ease. He helped us out with the military gravesite arrangement, and we were given a good price for the handling all these arrangements . THANKS TO BRIAN AND THE ENTIRE STAFF AT MONTE'S CHAPEL OF THE HILLS- WONDERFUL SERVICE AND CARE! I wish I could give this place 20 stars!! Florence W.

Gorgeous cemetery, and the only local one that offers truly green burial options (body wrapped in a…read morebiodegradable shroud and placed directly in earth, no casket or grave liner). Beautiful views from the higher parts, and the lower parts have their own kind of natural beauty, emphasizing native plants and minimal landscaping. Perfect for outdoorsy people. (Reviewers who complain about "weeds" are missing the point.) The staff was always kind and helpful to me & my family. We needed our first site on short notice, and Carlos kindly gave us a video tour and answered our many questions promptly. Later, Sonia was patient and helpful with the headstone engraving process. We are very happy with the results (pictured). They appear to be laying down new paths in the meadow (pictured), which should improve accessibility. The meadow border is lined with young redwoods and other trees, so it's going to grow even lovelier over time. The peacefulness of this cemetery and their burial processes made my dad change his mind about how he wants his remains handled -- instead of cremation, he's going with natural burial here. I chose the same for myself.

Was there for a burial today and the pros of Fernwood were the lovely setting and thoughtful staff…read more The con was the accessibility issue - it was hard for our elderly and disabled members to stand for long periods on the uneven slope, and we couldn't get even find a good spot to set our portable stool.

I am deeply disappointed and frustrated by the lack of empathy and professional flexibility shown…read moreby the staff at Pleasant Hills Memorial Park and Mortuary. We are currently navigating the devastating loss of my close relative, who passed away while under the 'care' of her 'husband.' Despite the fact that the biological family--not the 'husband'--has fully funded the burial and the headstone, the administration is stubbornly siding with his demand to include his name on the monument. Without a head stone it has been very difficult for mourning family to even identify where she is buried. They have refused all attempts at compromise. The cemetery personnel have remained completely intransigent, ignoring the family's wishes and the specific circumstances of this tragedy. Rather than being a place of peace and healing, their rigid adherence to "standard protocol" over common sense and financial responsibility has added unnecessary trauma to an already heartbreaking situation. If you are looking for a facility that values the input of the grieving family members who are actually responsible for the arrangements, look elsewhere.

My family laid my Great Grandmother and Great Grandfather to rest here, so when my Grandmother…read morepassed this where she wanted to be. First of all, it is a BEAUTIFUL location, so peaceful. My Grandmother's service was last year and the woman we worked with was great. Since her service I have visited monthly and always bring a bouquet of silk flowers for my visit with her. The first handful of months when I would visit, the flowers I had brought her were still present in their small terracotta pot that I arranged them in (with the green styrofoam in the bottom of the pot--as one would do to secure the flowers from flying away or falling). As the months went by, and I went to visit, the flowers from the previous visit would be removed, which bothered me a bit but I didn't think too much into it, as there were many rainy days. This past month I visited once again and her flowers were once again removed, but this time, the terracotta pot was left behind. The flowers removed and styrofoam removed, which had to take some effort because I am sure to jam it down into the bottom of the pot. Not only was the empty pot just sitting there, but there was TRASH IN IT next to my Grandmother's plot. Needless to say, that was the point of me being officially upset. I went to the office and waited for someone to come out so I could speak to them and figure out what the deal was with maintenance, thinking maybe they have a system in place where they dispose of flowers after a certain amount of time. A woman did eventually come out, not the sweet lady that helped with my Grandmother's service, but another woman who I wish I had got her name, but I didn't. Either way, I explained the situation and concerns, and asked if there was a schedule for disposing flowers so I could adjust my visits accordingly to be sure my Grandmother has flowers rather than nothing or an empty pot with trash in it. The woman informed me that they actually don't allow "decorations" and any "decorations" are disposed of whenever the landscapers come across them. I was taken back and had to clarify, that she did in fact mean that flowers were considered "decorations" and that they were not allowed, to which she said "yes, that is correct". I looked on their website and see nothing about this but conveniently see a whole section about sending flowers. I find this very off putting and in poor taste. Especially given that throughout the property there are many trees with ornaments in them in honor of peoples loved ones who have passed, and flowers all over the property. I hope that the owner or director can provide information about this on their website, as I am sure I am not the only one who enjoys visiting their loved ones and bringing flowers. I am going back next week and I am hoping that if my Grandmother's flowers were once again disposed of that they did not leave an empty pot next to her plot to become a trash can. I will not be as kind and understanding if that is the case.

I cannot express my gratitude enough to Captain Brian and First Mate, Jim, for making this very…read moredifficult experience one that I can remember with joy and fond memories. Communication from the start was responsive and helpful to the day we set sail to scatter my father's ashes. Captain Brian was very flexible with some requests as well. The boat was beautiful and navigation flawless.. no one got sea sick! First Mate Jim ensured we had everything we needed and what we needed to do to scatter the ashes and was so kind to ring the bell for my father who was a veteran just like him. I felt the price was affordable and fair unlike some other places I called and had exorbitant rates. We had a very memorable day together as a family to honor my father's life and it could not have been more perfect. Thank you again Captain Brian and First Mate Jim! I highly recommend.

My family and I booked a sail with Marin Memorial Services to scatter my uncle's ashes. From…read morecalling to reserve with Todd, to the actual sail day with Capt Ron and Jim, the whole process was flawless. Capt Ron and Jim made sure my family and I were well taken care of and walked us through the scattering of the ashes. We were able to pinpoint where exactly we wanted to scatter my uncle's ashes and Capt Ron and Jim provided us with a card noting that latitude and longitude of the location for a nice memory and keepsake of my uncle. While Capt Ron drove the boat, Jim the deck hand conversed with us all and directed us on how to properly scatter the ashes on the bay water. Both Capt Ron and Jim were very knowledgeable regarding the safety rules when on the ship while also making sure we had a sweet memorial service for my uncle as a family. 10/10 recommend Marin Memorial Services!

Recently, I lost my father suddenly. I was completely lost and unprepared. I cannot thank Casey…read moreHanley enough for her professionalism, knowledge, but mostly for her compassion. She was attentive to every detail and went above and beyond to ensure I was put at ease in the most difficult time of my life. her communication was seamless and she took the burden off of my shoulders. I am confident my father was treated with dignity. Thank you, Casey from the bottom of my heart.

They were very helpful in our time of need. I had a plan before the unfortunate happened with my…read moredad. Service was very attentive and straight. The value was affordable. I would recommend anyone who has a loved one that is sick or planning ahead.