Susan was the absolute best. We had to sell our father's home in Florida while we live in…read moreCalifornia. She responded immediately all the time, very patient understanding and extremely knowledgeable. She even helped set up an estate sale for us. She was always so helpful and understanding and will Help you in whatever way she can. I highly recommend Susan for a realtor

Susan is wonderful to work with. She led us through this process so seamlessly and through the…read morecraziest months of our lives helped us accomplish this milestone. We are so grateful for all her help and expertise! We were dealing with some significant life changes through this home buying process, and she stepped in and helped us above and beyond the normal duties. She did our initial walkthrough for us and caught everything that needed to be addressed.

I wouldn't recommend Key Impressions, or their owner Kimberly Gettle to anyone. She recently sold…read moremy mom's home in Pensacola and she couldn't have been any less attentive throughout the entire process. As soon as the listing agreement was signed, she was nearly impossible to reach and the countless errors throughout the entire process made it so much more stressful than it should have been. She had much of the information wrong in the listing (much of which was her responsibility to know). She also scheduled nearly every showing last minute, leaving my mom little to no time to gather her pets and leave the home. There were several occasions when the potential buyers showed up before Kimberly's assistant even called to let her know that someone was coming. She was so unprofessional and really left my mom on her own throughout the entire process. She didn't explain things thoroughly and barely even touched base throughout the entire process. Even the company she uses for closing was terrible (many errors and discrepancies on the legal documents). It was such a miserable experience that would have been much less stressful if Kimberly had just done her job. It seems she's too overwhelmed and that she doesn't have time to dedicate to her clients. You're better off going literally ANYWHERE else for your real estate needs.

This review is a long time coming. Since we sold and relocated it's been a whirlwind but Kimberly…read moredeserves this review. My wife got a job offer in Washington State and we originally needed to be there towards the end of August. Things got bumped around and we needed to be there a month sooner. We had already planned to paint the interior and exterior as well as put in new carpet. Kimberly agreed they would help the sale of the house immensely and then she offered a few other suggestions which we followed her lead on. Because of the quick timeline we were on, we was not able to be in Pensacola for long after we had the house listed. Kimberly coached us through the value of the home and what we could get for it, but we had to sale ASAP and she knew just where to price us to hopefully land a quick sale. We might have gotten less than we could have but relocating was more important. Kimberly landed us a near perfect offer on our house in what basically less than 24 hours. 3 days later we were under contract. We had to leave 2 weeks in to things and there were items that came up that needed to be handled that I couldn't do as I was no longer there. Kimberly took care of everything. We put all of our trust and confidence in her and she took care of us insanely well. She helped us buy the home originally in 2013 and she helped my wife's parents find a fantastic home a few months before that. They will be using Kimberly when it comes time to sale, as will we if we ever decide to relocate back to the NW panhandle market. Kimberly is an asset to the Pensacola community and we can't recommend her enough. If she makes any sort of suggestion or recommendation, jump on it. Let her have control of things and sit back and relax as she works a magic not many on the Gulf Coast have. Thank you again Kimberly, you are the best.

We've used Jennifer in the past and she's great! She's exceptional at staging a home to get a…read morequick sell. She's got a great personality and was always available to help and work with us throughout the process. She was never pushy, but did keep us on track because looking at so many homes can be overwhelming. She was very knowledgeable and answered all of our questions. I highly recommend Jennifer for all of your home buying or selling needs. She is outstanding!

Donna is absolutely wonderful. She got me into my house in 2019…read more In 2020, I decided to relocate to another state to be close to family. The mortgage company sent over an agent to sell my house in Ohio - needless to say, I had to fire him (so lazy). I contacted Donna and she saved the day by quickly and professionally taking over all of the responsibilities while I was already out of the state. I highly recommend her to anyone that wants a real estate agent that is hard working and very competent.

Just love Donna!! I had a very stressful situation in selling my loved one's home and I could not…read morehave found a better agent!! I had been looking and another agent, (who had lots of positive reviews) told me a price I could expect. Donna sold it for double what he wanted to list it at. He also wanted 8% commission. I'm so grateful that I found Donna. The extra money will pay my loved ones nursing home expenses and keep her in a place she's happy. Donna truly cares and knows what she's doing. I highly recommend her, she's awesome!!

Jonathan has been amazing helping us manage and oversee our property while we cannot be on-site due…read moreto military orders. He has cared for our property as his own and ensured that the long term rental has remained in excellent condition until we return. I would recommend Jonathan and Hanban Real Estate for any listing/buying/selling or rental properties in the Panhandle area!

Great communication between me and the whole team. Rental and Selling was a breeze! Very…read moreProfessional!

I was matched with Paul Hostman from ERA Legacy in Pensacola through the Navy Federal Realty Plus…read morereferral program to purchase a home. Initially, Paul was responsive, promptly arranging viewings for homes we selected online. However, his service declined significantly after we submitted an offer. Paul failed to explain critical Florida-specific regulations regarding post-inspection repairs, particularly the dollar amount limitations for repair requests. Had we been informed, we would have structured our offer differently. We provided Paul with a prioritized list of repairs, but he included non-essential items and was vague in describing the repair expectations. Throughout the process, we received unclear responses about the status of repairs and no documentation, such as receipts or invoices, to confirm completion. Despite assurances that all repairs were done, our final walkthrough revealed that key issues, including an unsafe exterior deck and missing window caulking, were not addressed. The opposing agent pushed for an early closing, which we agreed to, trusting Paul's assurances. However, the promised caulking was never completed, and Paul stopped responding to our follow-ups. Regarding the deck, I offered to handle the labor if costs were covered, and Paul agreed, stating that if he couldn't get the other agent to cover the costs his brokerage would (ERA Legacy Realty). After submitting receipts for the work I completed, he never responded or followed through on reimbursement. Once the home closed, I was completely ghosted. Paul's lack of transparency, poor communication, and unfulfilled promises--seemingly to rush the closing--left us feeling misled and unsupported. I cannot recommend his services based on this experience. Two stars only because he did an ok job getting us access to homes we wanted to look at.

Terrible experience. We used this company sadly and after we wrote an honest and completely our OWN…read moreopinion and experience review ...they threatened to sue us...sent us cease and desist letters and did nothing but harass us. I made sure to report this company to USAA for what they did with letters and phone calls. Intimidation at its finest but no accountability for where they failed. It Was the worst experience with a realtor in our lives. Beware!!!!!!

Barbra Rigby is always a pleasure to work with! She is always there when I need help. so thankful!read more

I want to acknowledge Barbara Rigby as an outstanding professional who helped me immensely in every…read moreregard with all the paperwork required in selling my home. She was the absolute kindest person and I was a nervous wreck. She explained the process several times to me, did not get frustrated with me when I asked lots and lots of questions. She understood my concerns and was so patient with me. She was diligent, had the paperwork ready for signature on time and had the funds wired to banks and myself in a very timely fashion. She is a wonderful person inside and out which made this stressful time a wonderful experience. Thank you Barbara, Maureen Everett

Hired PMI Gulf Horizons to find tenants for my property and help me with a sale of a property…read more Chris' professionalism and knowledge of the surrounding real estate market is outstanding. Always making sure his clients stays inform and Chris is quick to respond to any questions I had or assistance I needed. He went above and beyond to close on the sale of my property. I appreciate the value of service that Chris provides!

locked me in to a lease where i have no a/c or heat tried to charge me 200$ to switch apartment…read more had me move all of my thing to a new apartment to then find out with in 24 hr that ,the new apt had no a/c . was made to do a walk throught of mulitple apartment then was assured they would be preparing the apartment for me. just to get a call that i would be moving in the beginning of the month. they never moved me. Then i went to them to ask why i wasnt moved at the end of the month. I was met with aggravation and blantant gas lighting. And accordingly to them i was over reacting and states that i was aggressive. As a black women it is was so text book. Just to get me off thier back about my apartment .they told me they werent working on the apartment we agreed to. but a completely different apartment. and the apartment was also not complete. At this point i just had to shut up, because the next thing out of my mouth could land me who knows where. Homeless. With this rhetoric it made me uncomfortable and just sad cause i feel like im not allowed to be angry about something that anyone with a fiber of compassion would be upset about.