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    Connect Hearing

    4.8 (6 reviews)
    Closed 8:30 am - 5:00 pm

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    Alice L.

    Dr Martha Graves us AMAZING!@ She is caring, attentive and thorough. She has done a great job with my mom. My mom is 89 and hears well with the aid of hearing aids made and adjusted by Dr. Graves. The front desk is nice and appointments are punctual. Thank you sooo much!@ I would recommend Connect Hearing and Dr Graves.

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    10 months ago

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    2 years ago

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    3 years ago

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    9 years ago

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    14 years ago

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    Katie F.

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    9 years ago

    Interaction with the staff was great and the Dr. explained everything before going into the hearing booth. Latest technology.

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    Lance E Jackson, MD - Ear Institute of Texas

    Lance E Jackson, MD - Ear Institute of Texas

    4.2(10 reviews)
    3.5 miStone Oak

    I have been going to Dr. Jackson's office for almost a year and see NP Taylor. She is great and…read morezero complaints about her. However, staff absolutely needs training in customer service. I had an appointment on August 21, 2025, and left medical forms to be filled out. I was told 7-10 business days. I have called several times as it is well into September and still have not got forms back. I got one call back and was treated as if I was bothering her. I was told they would check into it. Still no call back and still no medical forms.

    2 Stars = Could've Been Better…read more I was diagnosed with Hyperacusis back in September. I came to Lance Jackson's office per recommendation from Doss Audiology (110% recommend Doss Audiology!)). During my 2 appointments here at Lance Jackson, I was attended to by a PA and NP. Both times I felt unheard and both times I felt rushed. This office has a factory type setting for patient care. Get patients in and get patients out. The clinicians are bouncing from room to room and seem like they are booked all day. Maybe even double booked. This model is great for business, but in the end the quality of care suffers. My initial visit I met with a PA. I felt rushed and unheard. After my appointment, I overhead a conversation between her and a coworker where it was said, "Oh she's worker's comp? Good luck getting out of work honey". I didn't address it until my follow up appointment. During my follow-up appointment I met with a NP. I again felt rushed and unheard. When I asked for the notes from my 2 visits, my feelings were confirmed. The notes listed wrong symptoms from the wrong ears and basically wrong information. One note even stated I said I had difficulty attending my son's basketball game. I don't have a son. That's not what I said... It's a bit comical feeling unheard at an ENT office... Anyway, both experiences were frustrating. Especially when you're dealing with a newfound hypersensitivity to sound and it seems like people don't believe you. People who you go to seeking assistance from. I did contact the office manager and reported what I heard regarding the worker's comp comment. Even if they weren't specifically talking about me, it was disappointing to hear as a patient. To know there are clinicians here vocalizing their dismay towards Worker's Comp in a patient filled area. I hope you have a better experience than I did. I won't be back.

    Marita Rios, MD

    Marita Rios, MD

    4.0(4 reviews)
    4.4 miStone Oak

    Dr. Rios is mine and my husband's primary care physician in San Antonio. She is a wonderful,…read morecaring, thorough and excellent doctor. We have both appreciated the time she takes with us, her thoughtful questions to better understand our concerns, and her professionalism. Although she is young, she demonstrated the knowledge and experience that we look for in a doctor. I recommend her highly if anyone has moved to the San Antonio area and is looking for a very good doctor.

    PATIENTS BEWARE! This practice evinces an attitude of reckless negligence to patients in need. My…read moreelderly mother who was just released from the hospital for a life-threatening condition was referred to this practice for URGENT treatment. She was refused service for arriving TWO minutes past "cut-off" time, despite having attempted to call and notify the office multiple times that she would be late due to unexpected construction/traffic (she was only able to leave a message, which they ignored). The receptionist and head nurse were rude and even laughed at my mother's situation. The other two receptionists were blithely talking on what appeared to be personal calls. There was only one family in the waiting room. DO NOT see this practice if you are looking for a professional, caring medical staff. My mother has lived in San Antonio for 31 years and has never experienced this kind of a horrific experience. I am praying that she gets the medical help she needs, since now she can't find anybody who will see her before the New Year. What a travesty and a disgrace. Beware.

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    Marita Rios, MD

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    Connect Hearing - hearingaidproviders - Updated August 2026

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