I've never been so disappointed in a business. I dropped my laptop off and was told it would take a few days to a week to be repaired after the necessary part was in. A week after the part was delivered, it still was not done. At no point during the 3.5 weeks it was there did anyone call me and update me on the status of my computer, except once to tell me the repair was initially denied by Apple. I called Apple and took care of that. The last week it was there, I was told there was a 50/50 chance it would be done on Tuesday, and if not, it would definitely be done on Wednesday. It was not done on Tuesday, which I understand. I waited all day Wednesday to hear from them but never did. I called in and was told it might or might not be done by the end of the day. The day after it was supposed to "definitely" be done, I was called to be informed it was done. Because of schedule conflicts and Connecting Point not being open on weekends, the earliest I could pick it up would be the following Monday. While I am over an hour driving distance from Connecting Point, I was told by Conner that it would be only $10 to overnight it to me. For $10, I figured it would be well worth it, since I am very much in need of getting my computer back ASAP. I got a phone call Thursday, the day it was done, to confirm shipping information. He then told me it was going to be $18 to ship it, even though he previously told me it was going to be $10. His response to me asking about the discrepancy was "Well, we printed a FedEx label." I still do not understand why I paid almost double what I was told it was going to be. At this point, I said screw it and just paid for it because I was tired of dealing with this place. After all this, I wasn't surprised to get my laptop back with a dirty, fingerprinted screen. In terms of the repair, it seems to have been of acceptable quality. My left shift key does not feel right (even though this key was previously fine), but the two keys that were the issue have been fixed. After almost a month, I think the repair should be perfect. All I know is I will never recommend this "Apple authorized" repair shop to anyone. read more