Additional Update 4/17/26: I had an echocardiogram scheduled today and arrived 10 minutes early…read more Despite that, I waited an additional 20 minutes past my appointment time. I also asked multiple times about the cost of the visit, and no one was able to provide a clear answer. At that point, I decided to leave, I'm not going to wait close to an hour for a practice that doesn't prioritize patient care or communication. To make matters worse, I am still waiting on my lab results. They confirmed the results were received on the 8th, yet I have not received any follow-up or evaluation. Overall, the experience felt disorganized, and I would recommend considering another provider. Previous Update: I previously left a review for New Wave Physicians Group and, unfortunately, I'm updating it again out of frustration. In my original review, I mentioned that my experiences with Dr. Carder and Dr. Troung were positive, they were both professional, attentive, and helpful during my visits. However, I also noted ongoing issues with the front office staff, and those problems have only gotten worse. It is extremely difficult to reach anyone by phone. Calls often go unanswered, and when someone does pick up, it feels like a rare occurrence. I've had to call repeatedly at different times of the day just to speak with someone, and on multiple occasions I've been placed on hold and then disconnected. More concerning is what happened after my most recent appointment with Dr. Carder. I went in for serious symptoms, had an EKG performed, and completed lab work. I specifically asked how I would receive my results and what the next steps would be regarding treatment or medication. I was told I would receive a phone call, but that never happened. After calling over 50 times, I finally reached someone who informed me that my results had been available for quite some time but had not even been reviewed. I also followed up on a sleep study that was discussed during my visit, only to find out it had not been submitted. The medications I was told would be prescribed were never sent to the pharmacy either. On top of all of this, I still don't have access to the patient portal. Despite multiple attempts to get assistance from the office staff, no one has been able to help me get it set up. These issues have been ongoing and are now affecting my ability to receive timely care. At this point, I feel like I've given this office more than enough chances and will likely be looking for a new provider.

Love the doctors. Hate the office staff. I've been going…read morehere for at least 6 years. There's been a chronic issue where some meds are called in for refills some are not due to error. I've been told more than once that i need to see the doctor for a refill, despite having literally just been in his office 30 days ago. We're talking about meds i've been on for 4 years. Birth Control. Blood Pressure. Cholesterol meds. And I very regularly have to fight the incompetent office staff about the fact it's NOT time for another visit yet. They're constantly trying to milk me like a cash cow. Right now i've been off my meds for 2 weeks, diligently trying to reach the Doctor. But no messages ever get to him. I'm told i need to be in office to get a refill on my birth control, i saw him 7 months ago. It's not a controlled substance. I should not need to be seen more than once a year for this. I also had problems with the Nurse practitioner forcibly pulling me OFF my medication without my consent, despite being IN AN ACTUAL APPOINTMENT WITH THE DOCTOR AT THE TIME SHE TRIED TO MAKE THIS CHANGE WITHOUT EITHER OF OUR CONSENT. i feel like my health is being held hostage by someone with a ledger and a red pen in the back office.

The staff is very caring & efficient. Dr. Winnie Chau is THE BEST. She explains everything very…read morethoroughly & gives options. I have been seeing Dr Hughes for many years, along with family members! I will return with any issues & highly recommend. My spouse has seen Dr Nguyen. We are all very satisfied.

Had my first appointment with Dr. Nguyen and P.A. Winnie to evaluate a cyst behind my ear…read more Although I was nervous for this visit, their staff was able to provide a safe, comforting environment that put me to ease. The providers are knowledgeable and explained the procedure easy enough for me to understand. They truly have hands of an angel! I didn't feel any pain or discomfort during my surgical procedure. They also held conversations that took my mind off of this cyst! This is the best surgical dermatology experience I've ever had. Highly recommend! I would travel miles (and even across state lines) for this quality healthcare!!!

The care here is kind and explanatory. Elizabeth was so careful in her ultrasound that I actually…read morefell asleep a few times, and usually my anxiety is high during stuff like this. The office experience in general is also super helpful-especially with the insurance portion. I haven't started treatment yet but it's already such a great experience and the doctor is so helpful too.

Start online, then started to text online to a gentleman. Told him you can call me after 2:30pm,…read more nope strike (1). No message left. E-mail started, also more phone calls before 2. I then called directly, she said I had to go the closet one to home. Preferred by work. 2-3 week wait, ok. Did most of pre-check stuff, to make things quicker. Take off early, drive over a 1.5hours, get there 25min. Early.(they ask for 15). Check in, more paperwork. Strike 2 starts when woman goes to counter, we've been waiting for 1.5hrs No rooms available, they were overbooked. The staff then started talking to each other, why do we always keep overbooking. WOW! Strike/foul ball. Mother/ daughter get called in. Next mother/ daughter get called in. As they going through door. I hear a staff member say "Oh, no she can't be in here". Weird, when I see 2 couples just come out. Didn't understand. Set alarm for 1hr STRIKE 3, Again with the staff talking 3, then four. Laughing and giggling about overbooking. I'm sorry, thought it was rude. Alarm Goes Off!! I'm Out Of Here!!! A free consultation for Metro Vein Center. Not for Me. We hire you for a service. Well, you just got fired.

Everyone was nice- but very unconcerned with symptoms I presented them with. Very rushed and the…read moreNP didn't even address my vitamin D deficiency. Now I'm back at my old PCP far from home to get real care. I was hoping to have a PCP close by but I'll stick with what's good. Even with insurance -my initial appointment (annual check up and follow up + labs is for me owing around $300 and I never even got a thorough follow up. Money grabbers!

Lobby closes for lunch. Appointment reminder tells me to arrive early. This is not a small low…read morevolume doctors office. Full every time I'm here. How much can they possibly be saving to avoid having someone behind the counter when patients arrive. Old people in walkers standing in a hallway outside locked doors so this doctor can save 25.00? Penny smart and dollar stupid. I updated this to 4 stars because the staff and Dr Allamon were all super helpful. Got me in fast and took care of my needs. Still don't like a closed lobby, but I'll work with it if I have to

Dr. Abusharr is so kind and caring. I've never met a doctor that has been so open and honest & who…read morelistens to patients thoroughly and respects their beliefs. He doesn't push unnecessary treatments and gives his personal opinion on top of his professional/medical opinion. This is different than any other practitioner I've ever gone to or met. (And I've met plenty as a former Nursing Student) He is one of a kind!

Sterling Family Medicine is Dr Abusharr. He's had some staff turnover thru the years and has had…read moreto deal with troublesome labs etc., but in my experience this is our healthcare system norm these days. If you want personalized care by a real, old school, family physician, Dr Abusharr is the best there is. I been a patient of Dr Abusharr for over a decade. While we've moved out of the Woodlands to north of Conroe, we still make the drive to his office. Dr Abusharr is a "PHYSICIAN" in the truest meaning of the profession. He listens, cares, and treats. He actually remembers our names, our ailments, and monitors our treatments and procedures. I'll never go anywhere else for our family GP.

I have been coming to this group for close to 15 years. I've had appointments with Dr. Scarborough,…read moreCodi and Mary. They listen to what my issues were and address them. I had a break out on my back once that my dermatologist failed to diagnose correctly but Dr. Scarborough did.

I don't usually use Yelp because it is highly inaccurate on most businesses but I truly adore me…read moredoctor Mary Ostrowski. So professional, blunt with kindness and respectful.

I've been coming here for years. Dr. McWilliams is great as well as the others in his ofc…read more Almost always seen at scheduled appt time. They see my son and daughter as well.

Beware.... I had…read moreused Dr. MCWilliams for over a year ... loved him and his nurses. The problem lies in a non/error-disclosure of insurance benefits. Dr. Williams recommended an in depth blood test be done which I was told was covered by my insurance company. We were in agreement and I had the test done. Fast forward 7 months later ... I received (for the first time... today) a 120 day past due invoice with a patient due amount of almost $3k! This test cost $10,985.94 ... of which insurance paid $8,068.82 which leaves an outstanding patient balance of $2,917.12. If I was made aware of what the patient responsibility on this test would be... I would have passed! I've worked health benefits with patients before, this should have been discussed before any blood test were ordered due to the patient responsibility being so high. I promptly called the Stone Creek Family Medicine (SCFM) today and was told I had to call their billing service.... which I had already done, first. (This prompted the call to SCFM as could only leave a call back number for the billing service.) When I asked SCFM why this expected patient portion of nearly $3k was not disclosed to me prior to the test being ordered, her answer was ... they ran it through an automated system to check on coverage. At this point, I asked to speak to the office manager. She said the manager was not available, so asked when she would be available. She said she didn't know as the office manager worked "sporadic" hours...really! She would only take a call back number, highly frustrating. So, I guess I'll have to wait until she shows up to work her "sporadic" hours and hope my contact information is passed on. Such a shame as Dr. McWilliams was great... Debra