I can't say enough about my experience working with Donna & Dan. Donna's ideas for my fireplace…read morefacelift were things I never even thought about and Dan was instrumental in bringing them to life. Sebastian's and his partner's workmanship in transferring my wood burning fireplace to gas and then the tile work they installed on the brick on the front of the fireplace has made the end result just come out fabulous. I highly recommend!! I am currently waiting for the new doors to come in to complete the makeover.

The main problem was we had a blockage and if it needed to be cleared working from both top to…read morebottom,they did not bring the crew that works from the top. Their guy kept poking and poking from the boiler area making extremely little progress. after two hours poking maybe 15 shards of the clay liner were cleared. His assistant was polite but laid the vac hose on top of the Hot water heater vent and it melted a 4" section. they worked two hours and my wife gave them the walk in the door price of 250 dollars and we are in the same place after the boiler repair men had upgraded our boiler the day before. After messing with the issue for even one hour any good company would have charged us 125 and left our home. Not bringing a roof climber to immediately aid in resolving the our need for proper ventilation gives this company an ( F ) rating. He suggested if he continued poking the chimney liner could completely fall down. He said he had another job to go to , took 250 from my wife in cash and left. With a home being 130 years old they should have sent more experienced workers with knowledge of the chimney and others to complete the cleaning in one day. Their assessment of the situation was flawed and a waist of our hard earned money!

There are a few things you want when shopping for a fireplace. 1) Knowledgeable Sales people 2)…read moreGreat Price 3) Great service during and post purchase. With that said, Ember Fireplace was all those things and more. 1) Knowledgeable sales People - Keith and Martha are like no other. Ember fireplace was the 7th place we visited (because my husband is the type of person that needs to SEE EVERYTHING before making a decision) and there is a DISTINCT difference in knowledge that this pair has versus anyone else. They answered all of my husband's anal questions and were able to provide education above and beyond anyone else. When Keith come over our house for measurements, he help adjust our fireplace design to optimize the air flow and heat from our unit, we didn't get that type of feedback from anyone else when we showed them the design. Genius! 2) Great Price - Beat all other places we went to! 3) Great service during and post purchase - Martha kept us in the loop on timing of our delivery (which took a while from overseas). Keith was fantastic with the install, doing and redoing anything that wasn't perfect, adding stones and being patient with me and I angled them over and over. If you are in the market for a fireplace, and you want people that know what they are doing and are a pleasure to work with, this should be your first and only stop. I'm happy to be done with my fire place, but even happier about my experience with this team.

Extremely Disappointing Experience…read more I would not recommend Ember Fireplaces based on my experience. We placed our order over four months ago and have received virtually no proactive communication regarding our shipment. The most frustrating part has been dealing with customer service. Every time I reached out to Marta for an update, I was told the fireplace would arrive "next week." This happened four weeks in a row, and each promised delivery date came and went with no shipment and no explanation. Now we've been given yet another estimated delivery date, but there is still no tracking information or evidence that the order has actually shipped. At this point, it's difficult to have confidence that the latest promise will be any different from the previous ones. Delays can happen, but repeatedly providing inaccurate delivery timelines instead of honest updates is unacceptable. If there are manufacturing or supply chain issues, customers deserve transparency--not repeated assurances that never materialize. If you're considering purchasing from Ember Fireplaces, be prepared for potentially long delays and inconsistent communication. My experience has been frustrating and has fallen well short of the level of service I expected for such a significant purchase.

WARNING I wouldn't…read morego so far as to call this a business as the purpose of a business is to provide a service in exchange for a fee. Mike had no problem collecting a $250 deposit and then continued to gaslight my wife and I into thinking we were simply waiting for a part for the next 13 months. In that time, she became pregnant and having an operational fireplace would have come in very handy, but instead we compromised on having NONE of our phone calls returned and almost zero communication. Calling Hot Concepts unprofessional would be an insult to some of the bad businesses on Staten Island. I'm only giving it 1-star because the option for negative stars doesn't exist. Do not hit send on that phone call if you're thinking about calling him. There are responsive fireplace repair businesses elsewhere. please do some due diligence and don't say you weren't warned.

Showed up for the estimate over an hour late (no apology) Charged a $250 consultation fee (which…read morewas never disclosed on the front end) Would never hire him!

Chmney professionals did a terrific job cleaning my two wood-burning fireplaces in a Manhattan…read morebrownstone. They came within one day Their equipment is state of the art, and it was all done in less than 30 minutes. Everything kept spotless The price was right too.

I can't recommend Chimney Professionals enough! Not only did they answer right away, had Rod at my…read moredoor first thing Monday morning and they sourced a hard-to-find part same day when others couldn't. These guys were absolute pros--polite, fast, and clearly knew exactly what they were doing. They beat every other quote I got and had our system back up and running in under an hour. No heat to toasty warm--what a relief! They also followed up multiple times during the process: confirming the part arrival, ETA, and even called after to make sure everything was still working perfectly. That level of care is rare these days. If you want fast, fair-priced, and truly professional chimney/heating service, call Chimney Professionals. Rod, Oleg, Michael and the whole team, thank you for saving us from the cold!

The tech showed up on time. He was skilled, polite and he took the time to go over ball 3 flues…read morethat I needed to have cleaned and explain what he was going to do. He also took before and after pictures of each flue to show what he"d done. Prices were fair, and he did exactly what I requested without trying to sell me on anything extra. Excellent service.

do not use them. Their vacuum that sucked up the soot blew up when we moved in trashing our…read morefurniture and walls. we had three estimates on the damage to repaint the ceiling and walls impacted, plus the furniture, and they NEVER paid us. please feel free to reach out if you have any questions

Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't…read moreeven have the proper replacement. We called another company who replaced the igniter for $400. Stay away!

If I could give them a 0 I would! We purchased fireplace doors in May of 2025, however we just…read morestarted using our fireplace mid November 2025. On December 6th the the doors would not close so we called East Coast to have have them come out and fix/adjust the doors. I was told that they are new owners and they will not honor any of the previous owners warranties. He then hung up on me! These "new" owners obviously don't care about existing customer service so I highly doubt they'll care about new customers!!

If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

Written off as an "impossible" situation or a very expensive option for an electric fireplace…read moreinsert..... Debbie Scognamiglio listened, looked, asked questions and delivered a perfect AND very affordable solution! Debbie also offered an idea for design which was perfect!) I am actually blown away!! The nicest and most customer focused people with whom I've ever had the pleasure of working! I am SO happy I wandered into Alber's this morning! I will find more reasons to work with Alber's. They truly know their stuff!!