I bought a power chair charger from them a year ago. The charger stopped working during the…read morewarranty period. They shipped me a replacement after providing a photo of the bad charger plugged in to the outlet and to the power chair. Excellent customer service and quick shipment. I highly recommend them. AA

When my laptop battery died, I bought one on Amazon, but it was never delivered, it was shipped…read moreback from Canadian border. I tried Aliexpress, and after placing the order, I was contacted and the seller asked for more money for shipping, $95 (US), and the delivery time was around a month. Then I stumbled upon these guys, they were so quick to let me know they didn't have it in stock, but could order it. They kept me informed about the delivery at every step and the battery arrived as promised. I could have even chose to go pick it up in person at their location. Great experience!

I just purchased a motorcycle battery here, customer service was second to none, great service,…read morefantastic employees and a fantastic selection at great prices. Will definitely buy my batteries here in the future. Thanks so much for going above and beyond.

Would not recommend, was good many years ago. Now has gone down the tubes with new owners and…read moreasinine price increases, spotted multiple employees just standing around not helping customers and speaking loudly and unprofessionally about women and other topics. Very bad customer support when calling about troublesome batteries after purchase, they claim "its not the batteries fault its on your end" and blame my own mechanic who has been in the business for over 40 years.. Like i said i would not now or ever recommend this place to anyone... STAY AWAY!!

I've been coming to this store out of convenience for many years…read more I don't know how these proprietors survived the pandemic. It's certainly not because of this married couple's warm & engaging demeanour. Far from it. Where costumer service seriously lacked before, it's all but vanished now. I went in to buy a battery for my key fob. Aside from being their unpleasant selves, the now wanted to charge me for opening up the fob. Last straw folks. Despite their rude & haughty attitude I've always remained polite. They always have to make a straightforward transaction unnecessarily difficult. You'd think they'd make business easier not more difficult, you'd think. They lost out on that purchase & a substantially more expensive purchase. Do yourself a favour & save yourself the frustration of dealing with this curmudgeon husband & wife team!

Several problems with this company!! First of all don't trust the hours of business on the web…read more They change their hours all the time. Also they DON'T ACCEPT RETURNS even if they assure you they are selling you the correct battery. It didn't charge what I needed it for .. I tried to return. They said no returns allowed....they are only small business. SMALL BUSINESS WITHOUT GOOD CUSTOMER SERVICE!! GOOD LUCK TO THEM!!! They did say they would send it back to mfg and if battery ok they would not give you your money back. Don't forget they told me what battery was needed!!!!! Very Upset. Would NEVER recommend this business

Bought a set of 4 winter tires, cost was around 800 dollars. I was informed of the 70 dollar…read morerebate. Was constantly assured that I had all the paperwork for the rebate. Sent in the forms Bridgestone took 3 months to respond then said I did not have all the paperwork. Beware of mail in rebate on bridgestone winter tires guys, you will get scammed.

I have been a customer of Brian's Tire for many years. I am very fussy about vehicle service. The…read morelast thing I want is to find myself stranded by the roadside in the middle of the night cause I'm broken down. I live in Cambridge but I go WAY out of my way to have my service done at Brian's in Stoney Creek. Why you ask? Well finding a good reliable auto shop that doesn't rip you off is not an easy thing to do, so when you find one you can trust you stick with them. And that's certainly the case here. All the mechanics are top knotch and know their stuff and they can acctually explain things to you in a way that you will understand. Prices and below average, but let me explain why that is. The hourly rate is probably typical to low is you are use to service from a dealership. The difference is that Brian's will charge you the time they use to fix you vehicle, not what the book says. I have been vicimised by the "book" price to fix a problem before. Most of you probably know what I'm talking about. That famous book that lists vehicles and repair times for a given tear down and rebuild. Even if the mechanic takes far less time, if the book sayd X, then you get billed X. Well not at Brian's, you pay for the service they give you and they will always try to save you a buck if they can. Wherever you go now probably doesn't hold a candle to Brian's. Try them out, see for yourself. Tell them Pat sent you....