We have been using Colleen Forest at Transat Travel for over 12 years and have experienced no…read moredifficulties. She has given us great advice, and found her very efficient and experienced in the countries, Caribbean islands and cruises we have definitely enjoyed. This year we wished a new resort to visit in the Mayan Reverie, Mexico ( this Mexico resort area is our favorite). We wish to plan a Christmas/New Years holiday at a relaxing holiday resort. Again it was very obvious Coleen Forest keeps current up to date information of new, large or small resorts in Mexico. Found Colleen very efficient and her vast traveling experiences was a definite asset for us. Her easy mannerism and advise is all ways welcomed and gave us confidence, no worries, or stress that our trip would be memorable. We would recommend this experienced travel agent for new/old travelers, wanting a relaxed holiday or even a nice experience on a Cruise Vessel. Her Transat Agent portfolio of destinations, cruises will give you an idea of where you might like to travel. We found out it is best to make a call and then an appointment to discuss all your issues. Writing them down before hand sure help us. If not busy with a traveling customer she always will take the time to talk to you. Her politeness and cheery conversation makes for a non stressful visit and her ideas will give you a trip of a life time! (GK).