Hercules is a wonderful place to live, we moved to Hercules in 2018 and couldn't be happier. Our…read moreneighborhood feels very safe and we have made some amazing friends here. The city has cultural festivals, movie in the parks, bay trails, firework shows at the waterfront and we love the schools. Great little city!

Hi, I'm concerned about my CL posting being removed…read more Please let me know if you have additional information. Thank you.

I just watched a video of the police using a taser on a guy who just had a seizure. They didn't…read moreeven let him collect himself before they started interrogating him. He was still having a seizure while the police officer was trying to interrogate him. It was a whole other level of stupidity that I couldn't believe was taking place in front of my eyes. I can't believe we're just sitting there letting them harass the guy while he's having a seizure. He woke up not complying because he's disoriented. Probably doesn't know what a police officer is at the moment. The whole video is on YouTube. I've had people chase me in their cars through the city with no police in sight, but they have time to do this shit. Absolute cowards.

Thank you for your services and heroism. Please keep protecting us and keeping us safe. Your work…read moredoes not go unnoticed and is very much appreciated. Stay safe.

Title: "The Last Customer" -- A Lesson in Rudeness at 4:49 PM…read more I have, over the years, encountered all manner of inefficiency and discourtesy in public service. But today, at precisely 4:49 PM, in the United States Postal Service branch in question, I was treated to a performance worthy of its own cautionary tale. I stood in line, letters in hand, prepared to send out important correspondence. Ahead of me, a woman -- the "last customer," as the clerk rather theatrically declared -- was being helped. I waited. Seven minutes passed. Seven minutes of absolutely nothing. No acknowledgment. No "we'll be right with you." Just the looming presence of a large clock and the even larger certainty that I was being ignored. The clerk, a big white woman with a demeanor that could charitably be described as abrasive, informed me -- without so much as eye contact -- that she would not be serving anyone else. Not because the branch had closed. Not because there was a system outage. Simply because she had decided that she was done for the day. In business, there is a difference between policy and petulance. The former is respected; the latter earns you a review like this. If the USPS is content to have its staff turn away paying customers with open rudeness before the posted closing time, then perhaps the leadership should make that their official policy. At least then we'd all know the rules of the game. Until then, I'll take my business elsewhere. And I suspect I won't be the only one.

Recently, I have been going to the post office to send certified mail almost every month. The…read morepurpose of sending certified mail is to ensure that my letters are received by the recipient, as l can check the tracking number. Unfortunately, today I encountered a middle-aged white woman who has been working there since 2020. She used to help me send letters before, but I could strongly sense from her eyes and facial expressions that she disliked me. I always held back and didn't show my annoyance. But today, the service she provided for the certified mail really made me angry. As everyone knows, certified mail has two identical numbers, one on the letter and the other for the sender to keep. This white woman insisted that I write the same address on the part I keep, but there was simply no space to write all of it... This is wrong. She was targeting me and making things difficult for me. Before, it was never necessary to do this... Her attitude seemed fine, with a smile on her face... but she was actually very bad. In the workplace, only your professional ethics and knowledge are needed. Please keep your emotions and a calm mindset at work. If you don't like dealing with people, you can change your job. thank you

Terrible customer service by city building official. Came in to pull simple over the counter…read morebuilding permit, but the permit technician was out for the day. The building official was at the counter helping a guy and asked where I drove from, after telling him I drove from Concord and would prefer not to have to come again because it's always a risk anytime you drive. He said he couldn't help me and I could not pull the permit, that I would need to drive back again tomorrow. Does the building official not know how to issue a permit?! Looks like time for some training at City of Pinole Building Dept.

Love it or leave it. Pinole. Suburban city in the middle of the East Bay. Fairly safe area…read more Mostly white middle class people and people who enjoy living around white middle class people. For some reason quite a few Phillipino folks in the area, but mostly in Hercules. Not as open-minded as San Francisco. If you dress like a San Franciscan and you come to Pinole they can tell you spend your time in SF. Pinole is pretty much full of people doing their own thing who don't care what anyone else is doing. There are some gay people living here and there, but not too many of them are out of the closet. In the evening people go jogging, bicycle riding, walk their dogs and can be found washing their cars in their driveways. You can get a good deal on a house here. Good schools, although not as good as they used to be. Good place for kids to grow up. A lot of cool people. A few rednecks. Watch out for speeding tickets. Pinole is near Berkeley, and 25 miles from SF. Pinole is normally 5 degrees warmer than SF year-round. Maybe more than that in the summer. It's not nearly as hot as Martinez or Antioch. It never snows in Pinole. Hail once or twice a year, nothing major. In a nutshell it's ok if you like to live in the suburbs. However some Black people I know are afraid to go to Pinole because they are afraid of the cops. I don't know how realistic they are being, but I thought it should be mentioned. If you are a city girl like me then you don't want to live in SF. It has more of small town feeling to it.

Event Space: No matter how inviting the space look BEWARE of renting it for your child event. How I…read morewish that there was a review available before I decided to take this space. THINGS TO CONSIDER: You wont be able to use the Computer room or Game room because kids busy playing at the park or playing the party games you have. Besides they dont have it on and there are no help around to instruct you or the kids KEEP IN MIND YOU BREAK YOU PAY You cant swivel the TV!! Who will see your event video on that small room side?!! You will take your event garbage with you, home! NOT leave on their premises so might as well rent a garbage truck when its cleanup time You will have to set up the table and chairs even after emailing them a month that you will need these things to be up before arriving You will leave this space much cleaner than when you arrived. 2 rooms (main and meeting room) NOT enough for 70 people. Their website will tell you Main cap: 80 meet room cap: 40 1.star is for getting my deposit back in a timely manner

this was a great place to have our party we loved it and the coordinator Ally is so wonderful she…read morehelped us and answered any questions that we had. I give it both thumbs up.

The service is always excellent! Anything you need they are always willing to help…read more Thank you!

I've been looking to get my passport renewed for sometime now. Usually the moment doesn't line up…read morefor me when it comes to appointment times. Fortunately, this time I had many options to pick and choose a time to get it done here at the Rodeo USPS. Staff is very friendly and welcoming. As well as a very quick and easy process. I walked in expecting a room full of people wanting a passport, and to my surprise I was the first in line. And it wasn't as expensive as I thought it would be. I'll be making future passport appointments here going forward.

I worked via email with Management Analyst Leticia Andreas about a water leak situation. I am so…read moreimpressed with her quick response and dedication to providing good customer service. Thank you Ms. Andreas and keep up the good work.