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    Contra Costa County

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    US Post Office

    US Post Office

    2.1(63 reviews)
    0.8 mi

    Title: "The Last Customer" -- A Lesson in Rudeness at 4:49 PM…read more I have, over the years, encountered all manner of inefficiency and discourtesy in public service. But today, at precisely 4:49 PM, in the United States Postal Service branch in question, I was treated to a performance worthy of its own cautionary tale. I stood in line, letters in hand, prepared to send out important correspondence. Ahead of me, a woman -- the "last customer," as the clerk rather theatrically declared -- was being helped. I waited. Seven minutes passed. Seven minutes of absolutely nothing. No acknowledgment. No "we'll be right with you." Just the looming presence of a large clock and the even larger certainty that I was being ignored. The clerk, a big white woman with a demeanor that could charitably be described as abrasive, informed me -- without so much as eye contact -- that she would not be serving anyone else. Not because the branch had closed. Not because there was a system outage. Simply because she had decided that she was done for the day. In business, there is a difference between policy and petulance. The former is respected; the latter earns you a review like this. If the USPS is content to have its staff turn away paying customers with open rudeness before the posted closing time, then perhaps the leadership should make that their official policy. At least then we'd all know the rules of the game. Until then, I'll take my business elsewhere. And I suspect I won't be the only one.

    Recently, I have been going to the post office to send certified mail almost every month. The…read morepurpose of sending certified mail is to ensure that my letters are received by the recipient, as l can check the tracking number. Unfortunately, today I encountered a middle-aged white woman who has been working there since 2020. She used to help me send letters before, but I could strongly sense from her eyes and facial expressions that she disliked me. I always held back and didn't show my annoyance. But today, the service she provided for the certified mail really made me angry. As everyone knows, certified mail has two identical numbers, one on the letter and the other for the sender to keep. This white woman insisted that I write the same address on the part I keep, but there was simply no space to write all of it... This is wrong. She was targeting me and making things difficult for me. Before, it was never necessary to do this... Her attitude seemed fine, with a smile on her face... but she was actually very bad. In the workplace, only your professional ethics and knowledge are needed. Please keep your emotions and a calm mindset at work. If you don't like dealing with people, you can change your job. thank you

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    Pinole City Hall - Decor

    Pinole City Hall

    3.3(17 reviews)
    1.6 mi

    Terrible customer service by city building official. Came in to pull simple over the counter…read morebuilding permit, but the permit technician was out for the day. The building official was at the counter helping a guy and asked where I drove from, after telling him I drove from Concord and would prefer not to have to come again because it's always a risk anytime you drive. He said he couldn't help me and I could not pull the permit, that I would need to drive back again tomorrow. Does the building official not know how to issue a permit?! Looks like time for some training at City of Pinole Building Dept.

    Love it or leave it. Pinole. Suburban city in the middle of the East Bay. Fairly safe area…read more Mostly white middle class people and people who enjoy living around white middle class people. For some reason quite a few Phillipino folks in the area, but mostly in Hercules. Not as open-minded as San Francisco. If you dress like a San Franciscan and you come to Pinole they can tell you spend your time in SF. Pinole is pretty much full of people doing their own thing who don't care what anyone else is doing. There are some gay people living here and there, but not too many of them are out of the closet. In the evening people go jogging, bicycle riding, walk their dogs and can be found washing their cars in their driveways. You can get a good deal on a house here. Good schools, although not as good as they used to be. Good place for kids to grow up. A lot of cool people. A few rednecks. Watch out for speeding tickets. Pinole is near Berkeley, and 25 miles from SF. Pinole is normally 5 degrees warmer than SF year-round. Maybe more than that in the summer. It's not nearly as hot as Martinez or Antioch. It never snows in Pinole. Hail once or twice a year, nothing major. In a nutshell it's ok if you like to live in the suburbs. However some Black people I know are afraid to go to Pinole because they are afraid of the cops. I don't know how realistic they are being, but I thought it should be mentioned. If you are a city girl like me then you don't want to live in SF. It has more of small town feeling to it.

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    Pinole City Hall
    Pinole City Hall - The survivors of Thanksgiving!

    The survivors of Thanksgiving!

    Pinole City Hall

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    Contra Costa County - publicservicesgovt - Updated May 2026

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