If I could give this place zero stars, I would. My husband dropped off 4 pair of heels to be repaired; they were considerably worn out. A month went by and still they weren't fixed. I told my husband just to pick them up and I would take them somewhere else. When he did, they told him that we were impatient! A month and I'm impatient? Customer service is a failure and their turnaround is beyond ridiculous. They may do great work when completed (obviously, because they are still in business) but by the reviews you'll never know because they can't deliver on time or as promised.
The customer doesn't always have to be right but the customer should receive some level of professional courtesy from a business especially when the customer extends it even after walking away with unfinished goods and bad customer service! read more