Not even 4 years old. Should this have happened? And why. Poor quality product, and workmanship,…read moreperhaps, not enough attention to detail? I learned my lesson huh. Wish I could add the rusted photos. A O Smith was the product name. Water heater.

These guys are very good at what they do but ridiculously expensive! I have know doubt you could…read moreget the same service in the area for considerably less. There appears to be know interest in establishing a relationship for future service needs but rather a focus on maximizing the charge per service call.

I needed a new A/C unit and had a couple of issues with a very old furnace. I have always received…read moreprompt, courteous, and high quality service. Highly recommend.

This is my first review, EVER: (Once upon a time we had the Yellow Pages to help us find reputable…read moreservices....Uncle Ted provided reviews!) DeKalb Mechanical has serviced my furnace 3 times in the 6 years since I've owned my home, and this week assisted in a chimney replacement. I chose DeKalb Mechanical because the brand new furnace had been installed by them before my purchase. Andy & Charles have always listened patiently to my frantic description of the problem and sent repair technicians within the day. The techs are consistently courteous and knowledgeable and pretty good about cleaning up after themselves.. The final charge always seems high to me - they're probably competitive - I'm "old", living on a fixed income, and think any service costing more than $200 is too much! I've been particularly crabby these last two weeks when I finally established that my various furnace issues have most likely been related to a roof leak adjacent to the chimney. (Had the roof repaired in 2019!) The first estimate blamed the flashing, and bid $2000 for the flashing and a plywood/shingles replacement. A second estimate with a different roofer found NO issues with the flashing but said there was no cap - estimated charges $400. (I liked the 2nd bid better, but even I could see the flashing was rusted out.) Finally, the first contractor proposed replacing the brick chimney & flashing with a B-vent, requiring the coordinated assistance of my HVAC people - the best estimate was 2 grand for the roofer and not more than $1000 for the furnace folks. My final charges:$2850. I was fuming when I completed the review - assigning only 2 stars. (I've spent thousands of $ on roof repair and furnace servicing and the leak was probably present before I bought the home!) But that is NOT THEIR FAULT!! Before the ink could dry on my review Nathan, DeK Mech's man that oversaw the project, was at my door to find out what he (they) did wrong! Nothing. They did nothing wrong. They did it ALL RIGHT. Arrived an hour before originally scheduled, performed their work efficently and worked as a team with the roofers. I'll be calling DeKalb Mechanical this fall before I start the furnace for the season. Keeping my fingers crossed!

I sent a request thru Angie's List. Bob was the first one to…read morecall me and send me an email. He gave me the best price and the best customer service experience I have seen. He serviced the furnace and fixed a part that was leaking carbon monoxide thru a tiny hole in the furnace. He did not charge for the part or for labor. He fixed it because he said it was the right thing to do. Wow! Beyond impressed.If you are looking for someone to service your furnace or air conditioning unit, I think this company is amazing.

Our ac went out on the hottest day of the year, I called these guys up and they sent a technician…read moreout. I had an uneasy feeling about these guys right out of the gate, even the initial phone call didn't go well. Then I come to find out the technician called the wrong number to verify the appointment. That Sinking Feeling amped up when the technician told me he's been doing this since December. Long story short, the technician kept telling me that this part went bad, and that part went bad,and with each part my estimate was going up $500. After about four hours the estimate was at $1,500 and he still didn't figure out exactly what was wrong with the unit,and now he was calling for reinforcements. That's when I told him he needed to leave, I have a friend who used to work in the field, he came over and had the air conditioner running within 20 minutes,granted, he did have to go and buy a new motor which he installed and one or two other small parts. My part bill was about $250. It's a shame that they send these guys out with little or no experience to try to diagnose a problem,and then the company feels the need to bilk their customers. Never again!

I used them with good results in the past (5 stars) but they appear to have been bought out by…read moreanother company that is trying to live off their reputation. I had a request from them to do an annual checkup. Since I knew them I scheduled this service. Turns out it was actually another company that was using their name. Another big company that is all about upselling and NOT local. I will avoid in the future.

Fast HONEST service!…read more Our furnace started making noises as we came out of the -30F Polar Vortex. Since we had a good experience with a humidifier repair a while back, we decided to give Hampshire Heating and Cooling another call. They came out on Monday afternoon, and everything seemed to check out OK. Bob, the tech, said that sometimes these things could be intermittent, but that they would come back if the problem happened again. Today the furnace was making the noise again. I made a quick video and sent it to them. When my wife came home at about 3PM, the furnace was making a loud buzzing sound, but was not putting out any heat. I called Hampshire Heating again, and they had Bob call me back to say he'd be out around 5:30. Bob found the problem quickly; we needed a new blower motor. Fortunately he came prepared with the proper part. He finished the repair, and was able to get us up and running quickly. Since he'd been out the day before, there was no additional trip charge. The cost of the blower motor was actually a bit less than we expected. We are very pleased that they could come out quickly, and get the unit fixed so we did not have to go a night without heat. We will definitely use them for our future HVAC needs.

This company use to be good with the old owners, they wore honest and fair priced I did not have…read morethe same experience with the new management I'm sorry to say stay away.

NorthWest Sewer & Plumbing Inc…read more USE THIS COMPANY. THEY ARE THAT GOOD. Brian (the owner) and his staff are courteous. They are prompt and they arrive when they say they will arrive. They are great honest professionals who know what they are doing. This is the second time I had to use them in the last number of years and I will continue to use them. I strongly recommend them for any sewer work you need. Now for the important story: Six years ago based on the recommendations of my neighbors, I used NorthWest Sewer & Plumbing Inc. I had a clogged sewer and they had to install a clean out drain outside to unplug the sewer with a large router bit. This weekend, my sewer line was clogged again. I call NorthWest Sewer & Plumbing Inc . They came out today and after working hard for awhile Brian told me I might need a new sewer line but they would continue to work to try to unclog the sewer. After a lot of hard work, they succeeded in unclogging my sewer. Brian could have given up and asked me to commit to a much larger job. He did not. It is very rare today to find a honest professional like Brian. USE THIS COMPANY. THEY ARE THAT GOOD.

We needed a new A/C unit this past summer and after getting multiple estimates and checking…read morereviews, we went with Orange to do the work. They were extremely professional and did a fantastic job from the day we first contacted them to the moment the installation was complete. You can't ask for more than a drama-free experience having a high-quality job completed- all supplemented by great customer service. We will definitely call on them again!

These guys know how to treat a customer. They are dependable…read moreand honest. I would highly recommend them for any issues with your HVAC. Called in for service, and they were at the house same day within 2 hours. Great pricing and nice job installing a new thermostat.