Watch out with this company. I was pleased with this company back in 2013 when we had our furnace & air unit installed and up until they maintenance our Furnace/air conditioner back on June 18th, 2019. After they serviced our air conditioner, (this is the 1st time) we had to have Bob come back out because the air was not working properly. Bob came out with his son and they had to put freon in the unit because it was low?? (Second time around) Then same issue occurred again. We had to call Bob back out, again! Bob said his son overfill the freon and had to take some out. Guess, what? Third times a charm! The air conditioner froze up. Called him again and left a message, in the meantime, we contacted another HVAC company that was a licensed Lennox dealer (He is not by the way) to come out and take a look at it because we felt the problem were getting worse and not getting resolved by him; so, we wanted to get a second opinion on what exactly was going on with the unit. About 2 hrs later, Bob calls back and asks "Did you replace the furnace filter?", "Yes, we did back on the 16th of September!" The other company came out on Monday for a fee of $79 (Service Fee) +$78 (To check for any leaks). They checked for the leaks on our furnace and air and found it was leaking from the outside and had oil all over the inside the air unit and the condensing coil went bad. Now, we have to pay out of our pocket to the new company $650 for labor costs with Lennox covering the coil. We text Bob the same day to let him know what the other company had found and never heard back from him. Bob and his son apparently did not thoroughly check the inside of the unit again when they came back out for the second time. Bob states all was in good working condition. If that's the case. Why all of a sudden is my unit loosing freon ? Then all of a sudden, he comes out for a second time to relieve freon and now I have a bad condensing coil? Somethings not matching up here! Bob says, it has nothing to do with him! The condensing coil can go out at any given time! Really?? First of all; he can't keep his story straight and he comes up with excuses on why this happened and how he ain't at fault. But, the fact is, he is at fault and it's his negligence due to the fact he was the only person to service our furnace/Air. I did put in a request for a refund thru the bbb, but he refuses to pay. Obviously... I would not recommend this company anymore. We are very dissatisfied with the end result. read more