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    Cooks Construction & Remodeling

    5.0 (1 review)
    Open • 6:00 am - 5:00 pm
    Updated 3 months ago

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    2 months ago

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    Ergeon - Nail up wood fence

    Ergeon

    (17 reviews)

    Rep was highly professional, respectful, and knowledgeable! I would definitely recommend his…read moreservice!

    My child bought a new home this year and has a dog that ultimately kept getting out of the yard…read morewith the existing fence. Had Ergeon replace the fence (unfortunately thought wasn't the issue with the dog, that's a different story). Fence was finished in July. My child works 80 hours a week and hadn't been there when it was completed. I visited from out of town and noticed some quality issues. Uneven boards at the gate, poor quality hardware and a couple of boards that seemed poor quality. However, the biggest concern was that they didn't install any corner posts. Who does that? Anyone ever heard of a fence with no stable anchors in the corners? Come to find out they cut the previous corner posts off at ground level and were too lazy or inconvenienced to remove them. Built the new fence around them. I paid for the majority of the fence so I contacted their warranty company. I sent pictures. They scheduled a person to come out. There wasn't good communication about what action they would be taking. My husband and I took the day off work and planned to be there. They cancelled a 1/2 hour after they were scheduled to arrive. They rescheduled for two days later (a Sunday) and no showed and did not call. I also called that morning to confirm someone would show, got no response from my vm. I spoke with our warranty rep the following day and was told, "sorry, but I don't work on the weekends." That just irritated me. Poor customer service in my opinion. So the following week we communicated back and forth to reschedule. I was given today (9/26) as THE ONLY available date, even though I told Peta, our warranty rep, that I was unavailable and gave here 3 alternative dates. Yesterday at 5 pm she texted me and said that the installer was not available there was a death in their family. While I am sorry for their loss and empathetic, does Ergeon not have any one else? Peta asked me to give her until Monday to reschedule. I will do that but I am getting the feeling that I am getting delayed intentionally. I requested the name and number of the installer that gets scheduled so that I may confirm the day of the appointment (again I will be driving from out of town, an hour one way) and a supervisors name and number if they fail to show up. Peta told me she could not give that information. Shady? I think so. This will be a third appointment. If they cancel or no show, that will be the third strike. I hope they take care of this and make it right. I will update this post when they do.

    Fencing Unlimited - Custom Arbor

    Fencing Unlimited

    (4 reviews)

    I liked working with these guys. A little high but they did a pretty good job putting a fence and…read moresteps. I liked the fact that they cleaned up after themselves.

    After a tree sized pecan branch fell on our fence/house/deck my neighbor (whose tree it was) called…read morea tree service that came out immediately. Which reminds me that I need to write another review. But since the fence and deck it damaged were mine, I immediately called my insurance agent. Fast forward to having a recommended deck and fence person that was recommended come out, give a quote, and then ghost, then you have me using the handy dandy Request A Quote feature on Yelp. Fencing Unlimited was the only one to respond and Alex was very quick in all responses. He came out and gave me a quote the very next week on that and another small project I had. He was up front and said it might be a few weeks before he could do it since he had a few other major projects going at the same time. I appreciated his honesty and was happy to wait. The only issue I had is that he went radio silent for more than a few weeks. But like I said, he was busy and I get that. So after a quick phone call, he said he would have people out the very next week. Which he did. They did amazing work. They even went above and beyond and fix some of our loose spindles even though I didn't ask. When he came to check on the work (which a recent contractor never did), he apologized for the delay. I was very pleased with the work they did and all my interactions with Alex. Note that they do far more than decks and fences and if I do any other house renovations, I will definitely give them a call.

    Olympic Fence

    Olympic Fence

    (5 reviews)

    Had to get my son to add additional drop bolt bc of the uneven mess this terrible company made of…read moremy double gate ( they were supposed to rebuild ) my dogs got out bc it come open w the drop bolt in the ground and the fence " locked " it was so uneven by now it just opened itself during the night ! When my son tried to straighten this gate out w enough to add a slide lock at the top and additional drop rod on the other gate ( this is the double gate this company left a 3" gap in ) after he fixed it to so my stay CLOSED - one of the boards ( sloppily done s a nail gun ) came loose on ons side abs it's flipped upward ! I think it's comical that Home Depot actually sent this company to me for an estimate 3 years ago ! I hope to god they're still not recommend them the guy that comes out to price IS NOT THE GUY THAT DOES THE WORK they send a foreman w a team of Mexican laborers. . The owner or whoever gave me the outrageous price never even co reacted me or looked at this fence . Not only that the guys messed up at the corner and one side was 6" taller than the other ( I have a corner lot) when I said it wasn't gonna work it had to be the same height ( DUH) I had to figure out how to gradually meet the side fence bc they had already moved the posts ( from my old ones ) so had to remove top boards and make those 4" pieces at top that are breaking ! If you look at my reviews you'll see I rarely write a bad review . This company was SO bad I should have honestly sued them . Please get an other company or stay out there with them and refuse to pay until it's over . I still have the " Olympic Fence " sigh in full view so my Crestline neighbors can see what a 7500 fence looks like from them . ( the top boards they cut down are broken in two places now too) looks so shabby . I had this entire fence done at what I expected to be a top of the lime farmhouse fence in 2020 . Instead in 2 years I was already pricing getting a new fence to replace this half assed attempt !it's sad to think I let them leave this like this . I thought bc Home Depot referred them they did good work . Not true . I suspect they saw me coming bc I'm over 50 and live alone . I have talked to some neighbors this year that got a 8' fence ( mine was SUPPOSED to be 6' ) and paid half what I did w a phenomenal job! If you're a female living alone be sure and get 2 other estimates before hiring . I let myself be bullied and lied to ( when the for men guy came by to tell me " yeah that will be rebuilt " then nothing ) I learned lots from this - my Dad used to say if someone is happy they will tell 2-3 ppl but if they're unhappy they'll tell 30 or more ! It costs a company in the end to do shoddy work when we can use Yelp to warn others . If they'd come back and fixed my fence , I'd have written a great review - but leaving that sign on this fence says it all .

    The company over the last two days, installed our back yard fence. Excellent work, professional,…read moreefficient and ON SCHEDULE. 6/20/20 JG

    Cooks Construction & Remodeling - decksrailing - Updated September 2026

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