I visited Loco Wheels earlier this week with a large group of family members while Palma was one of…read morethe ports on our cruise. Most had made online reservations. I had not. Two men were assisting customers. One, an older male (approx. 50s), handled our group. He confirmed everyone's reservations and then asked who had not booked online. I stated I had not, and he said it was not a problem and requested my driver's license, passport, and payment method. I informed him I did not carry my passport. A family member riding as a passenger volunteered to provide their ID. He accepted this option, and I paid for the rental with my credit card. My parents, both in their 60s, were also part of our group. After a brief tutorial outside by the second gentleman, my father determined the moped was unsafe for him and my mother. He explained his concerns to the original staff member, who was walking in at the time. The staff member waved his hand and said, "well, we're done. Goodbye." My father remained standing, and my mother guided him outside. I stepped in to ask about a refund for my parents due to the safety concern. The staff member became defensive and attempted to justify the decision, suggesting my parents were in the wrong for prioritizing safety. I asked where in the provided paperwork the refund policy was listed. After some back and forth, he said they do not issue refunds but would "make an exception" and offer my mother $20. I advised her to decline, restating that this was a safety concern. He again offered $20 in cash. I informed him I would assist her with a chargeback upon our return to the U.S. I proceeded with the tutorial, took the moped for two short spins to get a feel for the controls, as I had not ridden one in years. Within two minutes, the same staff member approached the group and asked loudly if someone else could drive my moped because I "wasn't getting it." Before anyone could respond, he began verbally explaining the controls while demonstrating with his hands. As a visual learner, I watched his hand movements. He told me to look at him while he spoke, stating I was being rude. I explained I needed to watch his hands. He acknowledged and continued. Before departure, I heard my father say they would not return to the ship and would walk the city instead. I decided to stay with them. I walked back inside and informed the same staff member. He again stated there were no refunds and referred me to their website. I reminded him I had not made a reservation and had never seen the website. He stated he would no longer speak with me, as the reservation was not in my name. I pointed out the person who reserved was outside and could request the refund. He told me to leave the store. I asked for proof that I had returned the moped, which he refused to provide. He came from behind the counter, walked within inches of my face, and told me to leave. I asked him to step back and informed him that if he continued to act aggressively, I would defend myself and that his cameras would serve as proof if the police arrived. As I turned to leave, I repeated my request for proof, and he again stated he "doesn't give that." I told him I would initiate a chargeback and let our banks determine the outcome. He accused me of "threatening him" for stating that. His behavior during the interaction included comments about the rental being a "favor" since someone else had provided their ID on my behalf. I clarified that this was his decision at the time and no one asked for a favor. If that arrangement was not acceptable, he could have declined it up front. Afterward, when the rest of my family returned the scooters, the same staff member made comments about me to them. One of them had to ask him to stop, as I was not present to respond. He also asked my brother-in-law to "please tell him not to leave a bad review." Based on other reviews its possible this gentleman was having a bad day. Its clear he thought over our interaction for him to have asked my brother in law to ask me not to leave a review.

The BEST scooter rental on the island! Amazing customer service...Dani and Tomás are extremely warm…read moreand friendly, very interested in making your stay on the island fun and accessible. They operate on a business model of mutual respect and trust. You are not just a customer when you arrive, you are a new friend. I referred many new friends I met while on the island to them, and they were just as happy as I was. I can't speak highly enough of the way they do business. You can't go wrong using them for your scooter rental needs while on the island! Reese D., Los Angeles, CA

I have never written a review of any form on a website before however I wanted to inform people…read morethat they should not choose to go on the glass bottom boat trip with Mundo Marino, Denia. I am a PE teacher and have led many water sports trips. I am experienced sailor and do not usually suffer from any form of sea sickness. On Tuesday 29th July my father and I went on the glass bottom boat trip at 4.30pm in Denia. My father had booked it so that we could have a fun day out together which we rarely get to do these days. We arrived at about 4.15 and were told that there was a possibility that we wouldn't be able to go out because of the rough sea. However at 4.30 we were told that the sea was fine to go out on. Within about 10 minutes of being out on the sea it was apparent for all to see that the decision to go out was the wrong one. The sea was so rough that the boat was being buffeted all over the place. The water sprayed over the sides of the boat soaking some of the customers. There were times when I thought that there was a possibility that we could capsize. It was at this point that members of the customers began feeling sick. The majority of the group required sick bags including my dad who has never felt sea sick before. As stated earlier I have never felt sea sick but I certainly did on this occasion. The old lady next to me and a young girl were sick. Despite knowing this the two young man no effort was made to go back to port. Knowing that we would not be able to make it to the secluded bay and knowing that we would not be to snorkel because of the rough sea we stayed in the same spot for at least half an hour. The small hatch on the floor was opened. The glass measured approximately 100cm x 30cm. I believe it to be false advertising to call it a glass bottom boat and only have such a small piece of glass at the bottom of the boat. Needless to say no fish were seen because of the state of the sea. It was only when my father requested that we go back to port that we eventually did. However knowing that we were going to get back early the captain decided to fill time and let the young children to steer the boat. Although this was a nice thing to do it was not appropriate as it was very apparent that a lot of the people on the boat were feeling very sick as they had sick bags held to their mouths. To make matters worse the captain then took the group on a tour of the harbour and even stopped outside the company's office and called his colleague out of the office and asked him to take a picture of us on the boat. When we docked 6 of the groups of 18 went to the ticket office and asked for a refund. The young lady working at the ticket office refused to give us a refund. She did offer us another of the trips offered by the company however we were leaving Spain the next morning. After the experience that we had just had just endured I'm sure that you will understand that we never wanted to use the company again. She pointed us to the terms and conditions that stated that they can't control matters that are out of their control such as the weather. However I stated very clearly that they were in charge of the decision as to whether we went out on the sea in the first place. I stated to them that it was extremely obvious that it was the wrong decision. It was very clear right from the outset that the sea was too rough and that we would never had been able to go snorkelling or see any fish. The weather did not change between when the captain first went out to assess the water and when the group went out to sea. The young lady did not agree with me much to my amazement. To charge me and my dad 45 Euros for a totally unpleasurable experience where we both felt incredibly sick and at times unsafe, where we did not see any fish and did not snorkel was unacceptable. I believe that the decision to go out was based on the need to make profit and not on the safety, well-being and enjoyment of the customers. They knew that they would have to reimburse the customers if we did not go out, so therefore in order to make a profit they made a decision that was to the detriment of the customers. It is my belief that the inexperience and unprofessionalism of the two young men in charge of the boat led to a completely unsatisfactory experience for the customers. The fact that we were not given a refund added insult to injury.

From the owner: Excursiones en grandes catamaranes en la costa blanca y la costa del sol. Tíquets individuales, o…read moreactividades con grupos y todo tipo de celebraciones en el Mar