Brought in vehicle to investigate a knocking engine noise. After determining that repair would…read morerequire extensive digging deeper into the engine it was decided to not continue with investigating further into the matter. Vehicle was returned with an added bonus of electrical issues and ignition issues that were not present prior to the visit. Vehicle is now unusable in this condition.

Water pump went out on my diesel pickup. The only person to treat me well over the phone after…read morecontacting multiple repair shops. I was able to drive to his shop and someone cancelled their appointment. He took me next in line, replaced the water pump and tested everything. Worked out great. Wonderful folks. Most grateful to everybody there!

We were traveling through Pratt Kansas on our way to a car show in Springfield Il towing one of our…read moreclassic cars. The overhead light that holds the two interior lights had come loose and was hanging down. We had just drove by Doug Reh Chevrolet so we turned around and pulled in. I went in and met the parts manager Bob Gwin. He was so helpful, he looked up the unit and found what screw was needed however they did not have it in stock. Bob went in the back, handed me a suitcase full of different types of screws and a screwdriver, said go and try any of these. The screw was actually recessed in the housing, it had not fallen out just came loose, I used the screwdriver and the units been fine since. We own a company and have employees, Bob represents the kind of employee that engenders confidence with customers that after the sale, the attention to service will be there. Bob, thanks again!!!!

The entire team I worked with at Doug Reh was responsive, polite and professional! I purchased a…read moreused car from Doug Reh from my state of California and everything from viewing the car over the Internet, videos, questions etc. was all handled by my sales rep Heath. Heath told me all about the car, and even identified a small dent to be fixed prior to shipping - something I could not see over video and wouldn't have known about prior to purchase from another state. Kendra in finance handled all the paperwork and financing and was very helpful and responsive to financing. Donnie helped work out the transportation and solve issues with delays from the transportation company. I would recommend anyone who is buying from out of state to feel comfortable that they'll take care of you as if you're sitting in their office.

I live in Wichita and got a call that a vehicle I loaned to a friend had been towed to Doug Reh…read moreChevrolet because it was abandoned. I fact, it was towed less than an hour after it was left on the side of the road for tire issues. I called Safety First to see if they could look at the vehicle and tell me what is wrong. Dane was very helpful by getting it back to his shop and fixing it for a very reasonable price! Dane, at Safety First is the best!

Over filled my engine oil by at least a quart. Then refused to admit it over filled faking…read moreblindness or some. But took it straight to Doug Ray Chevrolet 1/2 mile East. The head mechanic was so up set as me that he let me record the lessen of ready my dip stick how Chevy wants them read.

The service was quick, and everyone was polite. However, the Covid precautions were non-existent…read more Not a single person was wearing a mask, not even when they were in the waiting room. The manager on duty put gum in his mouth just before taking my credit card out of the reader. I didn't want to touch my credit card, and there wasn't any hand sanitizer on the counter. Awkward... I would recommend waiting outside and taking your hand sanitizer if you choose to go here.

DO NOT BUY A CAR FROM HERE…read more I had an awful experience purchasing a car from this dealership. I bought a car and had it delivered, trusting that everything was in good working condition as promised. Russell assured me, saying, "I've driven it, and it drives great." Unfortunately, that was far from the truth. Upon delivery, the car didn't drive well, and several things didn't work as they should. To make matters worse, the rear tires were bald. The delivery company also cracked the windshield, but they refused to take responsibility for it. I contacted Russell about the cracked windshield, and he agreed to pay for half of the repair. Annoying, but I accepted it. However, after that, Russell went completely silent. I received no further responses, messages, or assistance. In the end, I had to pay over $6,000 in repairs and an additional $1,500 for new tires--plus, the cracked windshield still hasn't been fixed. This experience has been a nightmare, and I regret trusting this dealership. I've learned my lesson: not all small-town dealerships are trustworthy.

They sold me a lemon. we returned it three times for various major fixes within the first month of…read morepurchasing. Radiator , ventilation system , etc had to be replaced. Do not ship here. They are shady . They will not reply to my attorney. If there was a 0 star option I would give them that, they don't deserve one star. only worried about making money.

Quick response came out right away and pulled a VERY heavy truck out of some soft dirt. Alvie came…read moreout and did his thing can't say thank you enough!

From the owner: For All Your Draggin' and Towin' Needs. Heavy Haul towing coming April 2022. Offering towing for…read morecars, pickups, mid-size trucks, motorcycles, mechanic tool boxes, sheds. Other services include unlocking vehicles, jump starting vehicles, tire changes, providing air for tires or fuel for vehicles.