Bought multiple cars from here, always probably overpaid slightly which is fine. Well I just bought another car and had it delivered, I was never informed they were delivering it, just dropped it off with damage the hood and grill that were not shown in the pictures. It was obviously backed into. Filed a complaint and there response is that I accepted it "as is" since it was delivered. I was never there when delivered, when I asked for the document I signed to accept delivery I get no response, imagine that. Stay away from this dishonest company at all costs. read more

Great customer service. Very helpful during a difficult time after a wreck. Best of all was able to go to the location to complete the paper work. read more

The absolute worst. You sign up pay $649 upfront to bid and purchase a car. They don't tell you it takes them days to approve you to be able to bid. Then they tell you if your not satisfied you have 7 days to request a refund. Once you request a refund then they tell you they can't refund your money ey because you tried to bid on a vehicle even though it tells you your not approved to bid which is your fault but your still penalized for their doing so it's all a scheme to keep people's money read more

This place is horrible!!! I visited Copart with the simple task of retrieving my vehicle title, which required a revision. However, the representative assisting me was combative from the start, displayed no regard for accuracy, and failed to double-check even basic details, such as my name, vehicle year, make, and model. She recorded the wrong lot number, and then inaccurately informed me that my title had already been sent to the salvage lot and that my vehicle was no longer the responsibility of Copart. To add insult to injury, she incorrectly claimed that my insurer, State Farm, would handle it--despite the fact that I am insured through USAA Federal Savings Bank. When her mistake was evident, she called over a colleague to "explain" the situation. Instead of resolving the issue professionally, the colleague shushed me in front of other customers, condescendingly told me to calm down (when I was perfectly composed), and failed to de-escalate the situation. Only after they realized their errors did their tone and approach improve, but by then the damage had already been done. read more

Left many messages and tried calling to no response... What should you expect from premier membership? Nothing. I paid $650 to get no access to auctions. If you use a filter for "clean title" every vehicle demands you hire a broker for a couple hundred dollars. Huge scam: *(Premium membership) Only biddable vehicles are totaled beyond repair. *Pay extra fee for a broker/buying agent which is financially incentivized to make you spend as much as possible, and doesn't bid in your best interest. *Shill bidding: Driveable Vehicles sell for above MSRP, and then directly get relisted... If you watch the bidding an agent from Texas bids directly after everyone else's bid. *Possibility that they see everyone's max bid and run the prices up to their limits. After paying $650 for premium, I'm unable to bid on anything of value. Most vehicles that are less than 5 years old are insurance company sales, and an additional reason bidding isn't allowed is provided. 1 hour after getting my account opened, I asked for refund. I've reached out to them many times so far, and haven't heard anything back... Most people in sales and vehicle industry enjoy the game of taking advantage of other people; Copart doesn't seem to be any different. read more

This company steals your belongings out of your car. They took my Toyota branded floor mats out of my car when it was brought there after an accident. They took the coins out of my cup holder and a key for my private property. thieves!!!!!! . Don't trust these people!!! read more

Just a great company who takes care of their employees , which in this day and age speaks volumes. Could not recommend them mor

Copart took possession of my car after a total loss from Farmers Insurance. My license plates were stolen from my yard and used to run tolls in New Jersey. CoPart has done little to help me resolve this issue and most likely I am going to have to pay hundreds of dollars to pay these tolls. read more

Compart was given my car after it had been totaled. I needed the proceeds from the car to buy another car. Copart continues to make this process long and horrible keeping me from getting badly needed funds They have been incompetent jerks that have swore at me and have been amazingly rude. The secretaries have been morons. I mean the stupidest people imaginable. I do not recommend this business should be shut down today. It's an insurance scam! They are incompetent !!! read more

My car was stolen and my insurance had copart pick it up and hold it in storage until I could get it fixed. While at copart they covered my window which had been smashed out with duct tape!!!! Completely ruined the paint and I am furious with them. Why would they add damage to an already stolen vehicle. What a horrible business!!! read more

The system they have in place is flawed an very inconvenient. I had a 9am appointment for a car pick up and when I arrived the office ppl told me to get the car out the yard but register in the virtual line as well. I do so and my wait time for me to go inside to get paperwork was 12 min. But how could I make that time when I had to wait in line at the yard, get loaded, strap up? When I made it back to the half empty office (45min later) I was told register again in the virtual line because i missed my window. So now I'm sitting outside wasting time to get on road for this ridiculous system they have in place. read more

In a nut shell: This is not your average auto auction. I actually know a lot of very happy customers of Copart. The ones that jump right in and purchase without understanding the terms are ALWAYS unhappy. 1. Know before you bid, what the fees are. They vary depending on the type of membership you have. Know how long you have to pay and pickup your win without extras charges. 2. Dealers who buy and sell, use the services because they work. Find a niche that works for you and do it all over the U.S. It's wholesale, not retail. It won't work for everyone. 3.There's no other auction like Copart for a variety of inventory. Rebuilds, fleet vehicles, rentals and more. 4. All title types are available, but not all can be bid on in every state. Know the laws. I think you will have as much fun as I do, if you know what your doing. Educate yourself. read more

Bad customer services..wait over an hour outside when rain&windy. They said wait for ur text to be call ur turn..yeah right..a lot of people behind me just come inside without waiting period got done fast...WTH...not recommend this location..send by mail better option. read more

Horrible management and forklift drivers, they don't care about the cars at all. They give them to you with extra damage from their incompentence. They aren't careful at all plus they still take forever to load them up. read more

Something it's not normal whit the driver on the forklift. I'm waiting more than 2 hours He needs minimum 20 min to put one car .he is very very slow. I understand he try to be carful but it's to much read more

After I was in a wreck in December 2021, Geico towed my car to this location to get an assessment of the damage. For some unknown reason it sat on this lot for 7 weeks before being released to an auto body collision center. I was finally able to retrieve my belongings but everything inside the car had been thrown away or stolen. The CDs in the door, all the paperwork inside the car, power cords to charge phone etc. But the valuable things, My old iPhone 7 that I used to play music, My Revo Sunglasses and an irreplaceable pair of PROOF frames that were given to me by my late ex husband I was going to get my new prescription into them were all stolen. When I called to inquire about them, I was told I should file with my insurance cause there was no way I could be sure that someone at this location stole them. Not to mention once my car had been transported to the auto body collision center the cars license plates were also missing. I sure file a police report not an insurance claim for my items. If you car is sent here know that it will be ransacked and not taken care of. read more

A complete scam they sell cars with bad engines knowingly then mislead you on listing. Running a scam since they open to public. Do not use them to buy a car! I bought one and 3k later told me the engine is bad Mercedes with 83,000 miles. After having it look at my multiple shops. Starting a class action suit against them so many people with through the same experience so email me contact info if you also been effected. read more

This is the worst Copart, horrible customer service I spent like 1 hour waiting that some answer the phone call, And driver get there before someone get to my call no just that I ask for a manager because they answer and hang up the call on me no 1 not 2, 3 times before someone with attitude answer and again put me on hold for another 30 minutes. No satisfy at all with customers service over the phone and over the counter either. read more

Looked around website for Dallas yard, states previews are M-F 8am-5pm. So I show up on a Thursday(auction day) at about 11:45am, checked in with the app and waited about an hour. I was texted finally that they were ready for me to come in, lady says no car viewing after 11am because it's auction day. hmmmm not on website, not posted at site,,, I guess we are supposed to have some kind of mind reading skillls ,,,,So there I was wearing my bright orange vest, wondering why i took the time off and drove the distance???? So I went ahead and tried again the next day Friday, checked in with the app, waited little over an hour, was texted they were ready, I get in line, was called to the counter, and guess what "YOU HAVE TO HAVE A "GREEN" SAFETY VEST TO ENTER YARD" so Copart strikes again, not listed on website, not listed anywhere in the building, just "one of our location rules", they said thats how they tell the difference between an employee and a customer....You would think the first time I showed up in by orange vest the customer service lady would mention it... piss poor employees, i guess not allowed to think on their own..... read more

Long unnecessary waits, before it was a lit faster when doors open, now 2 people waiting and you wait an hour when it take a couple minutes to service, management doesn't care or unaware of it. Will not do business if i dont have to. They are more auctions to choose from read more

The following is from a complaint I recently filed with the Better Business Bureau against Grand Prairie. TX Copart: I wanted to purchase a wrecked Jeep Rubicon so that I could fix it with my brother and use it as a daily driver. I currently have a Jeep that was a flood title that my brother and I have fixed up years ago, but I'm ready for a new one and a project with my brother is always a lot of fun. Anyways, I heard about Copart and wanted to use them to buy my next project. I was required to pay a deposit which I was worried about. So, I read the terms and conditions before paying. I didn't see anything concerning at the time and felt comfortable paying the deposit. After all, I know of a person that bought an older Jeep with success. I bid for a Jeep that I wanted and won it for $25,250. Then, I receive an email that stated I owed $32,949.14. I couldn't believe it. I assumed it was a mistake. So, the next morning I call Copart and find out that they added $7,699.14 in fees!! I believe anyone can see this as unethical and an obvious fraud. They told me that I had to call the lot in Grand Prairie to cancel the purchase. So, I call them and ask why this is happening and they tell me that the fees are all clarified in the terms and conditions. I tell them that I want to cancel my purchase and they tell me that they would be charging me $2,525 for a relisting fee. I was upset and asked why it was so much. They again referred to the terms and conditions and said that it says there is a 10% charge of the purchase price or $400 whichever is higher. Again, I never read that so I asked them to show me where it says this. I was then put on a very long hold. When she came back on the phone she referred to Copart Terms and Conditions, section 5, paragraph D where it states: "D. Relist Fees. In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart may, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs, including court costs and reasonable attorney's fees. Relist fees may vary by facility. The Member agrees to verify relist fees prior to bidding on vehicles." Nowhere does it mention 10% or $400! I stated that it was not mentioned in the paragraph she provided and she said she was referring to "the Member shall be responsible to pay a relist fee plus any collection costs, including court costs and reasonable attorney's fees. Relist fees may vary by facility." I recorded the conversation and can provide a copy via email if necessary. read more

They are the worst auction company for one simple reason: They lie and bait and switch all the time. They have a terms of service agreement that claims that after you win the car anything can happen to it (like in my case all the windows get smashed out) and they are not at fault (because they no longer own it)... You want to look at the photos on their site be sure to read their TOS that claims that the photos don't represent the vehicle and the condition of the vehicle can differ from the ones in the picture... In short they could sell you a Ford F350 on their website, but you get a F150 instead and its even a different color, does not matter because you are supposed to check the vehicle in person and not trust their online posting. read more

This is the worst copart ever.. very slow fork lifts.. called the manager. He didn't even do nothing about the fork lift drivers being too slow.. inside was ok.. they need to retrain the fork lift drivers.. read more

Save yourself from ripping every hair in your head out. This is the worst company I have ever come across and the Dallas copart is the worst of the Coparts. Unless you have all day to be stuck in an unending loop of nonsense don't even call them. It gets worse if you actually buy a vehicle. Expect 3 hours to get loaded. They DON'T CARE read more

My vehicle was totaled because of an accident. Copart supposedly took care of the boxing up and shipping of my materials because the shipping label was addressed as "from Copart INC". However when most of my materials were NOT shipped to me, they claim that it was a towing company that was responsible for cleaning out and boxing up the materials from my vehicle. read more