After Zoom Tan recently purchased Copper Tan, where I've been a member since 2017, I went back to tan on December 30, 2023 and was met by a young lady behind the counter who was completely insane. All tanning accelerators were out of stock and she asked what I wanted to do. I replied that it doesn't really work without it. She told me to either tan or get out. She then went on an angry tirade about how she did not need any attitude from me or anyone else and to leave the building. She left the counter and went on slamming a door in my face. Insane behavior to say the least, unstable would be a better description. I have emailed customer service twice and filed three complaints over the phone, I have yet to hear anything from them. Zoom Tan is not responsible for poor employee behavior, but not dealing with the issue is. Zoom Tan inherited my annual membership paid in advance or I would simply go elsewhere. The difficulty of finding good staff doesn't justify poor management and customer service. Not impressed with this company to say the least. For the record, when I asked this employee what her name was, she responded that it was none of my business, the same answer was given when I requested the name of her supervisor. So, attached is her picture, perhaps she'll realize she should have simply provided her name. read more

Copper Tan West Palm Beach - Employee - Tanning Near Me - West Palm Beach, Florida

Went for a single tan and have billed for over $600????? The tech made me sign a disclosure that was a contract that I am now having to fight. DO NOT SIGN ANYTHING with this company! We now have to involve our family lawyer for something as stupid as needing to get a single tan. Going to Post everywhere on every social media, & contact every news agency until this resolved. I'm sure they will post a blanket reply of garbage and a scripted to call or email to fix. NEVER trust these people. Service: Tanning read more

Very friendly staff (on the day of my spray tan - my first visit). The spray tan (Mystic) was not applied evenly. My upper body and thighs were tanned but my lower legs remained white. I went back in the next day to talk to the front desk about it. Another girl was working-was very rude and curt. I won't be going back. read more

The beds are amazing. Correction, the celebrity bed I pay a ridiculous amount to always wait and use because they only have 1, is amazing in its ability to tan nicely and quickly. It's worth 2 stars. The rest is a hot mess. The staff, while sweet, all seem clueless to what they're there to do. it's late they got a 15 minute training session and then we're left on their own to survive. Additionally the establishment has been quite dirty as of late. I've been going to this particular location for close to 2years now. I would not have stuck around this long if it were as dirty as I have seen it the last 3 months. Your feet stick to the floor, there is tanning lotion spewed on walls/floors/doors and the air vents don't look like they've been cleaned in years. I typically find myself wiping down my own bed, as it doesn't appear to be fully clean and the one staff member is usually overwhelmed - which would keep me waiting even longer to get started. Considering how much we all pay for memberships or individual visits, I would expect this place to be far cleaner and better trained. Disappointing. read more

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Horrible service. Purchased a large package as I have tanned here for over 5 years only to find out they expire. No one tells you the fine print. Funny how I used the credits the last I went tanning even though they were "expired" The girl at the front could have easily sold me another package but decided she needed to help the girl behind me. I walked out and I'll take my business elsewhere. read more

Love this tanning salon! They are always friendly and the beds are super new and clean! The music is relaxing too. I love how private I feel in the large rooms and they are the only place around with a Mystic Tanning booth as well. I use the Premium beds too. I will continue to always come back. read more

Copper Tan West Palm Beach - I'm using a filter but I love the tan that I got! Follow me on @jennacamilleburns to see my wedding day look after Nov 1 2020 - Tanning Near Me - West Palm Beach, Florida

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i have been tanning here for about 6 months now and i love it. staff is always friendly and helpful. i had never tanned before and the girls at the front explained everything when i signed up and is always eager to answer any of my questions. read more

I just had ANOTHER wonderful visit to Copper Tan ,West Palm Beach. Brianna and Brianna, yes there are two Briannas, were both smiling and made me feel welcome. They keep me updated on all the specials and know exactly which tanning room is my favorite. They really make me feel special. I have been going to the West Palm Beach location for about five years and have always been treated with respect. Everyone is friendly and very helpful. Every tanning room and the restroom has always been clean. I am very happy about choosing this Copper Tan location. read more

I have been going to the Okeechobee location for 3 years now and the store is finally being run by a professional named Bri.Everything is organized and she always greets clients with a smile. She has made vast improvements on organizing this location. Thank you Bri read more

I've been going here for years and recently just purchased two months of tanning. For the first time in my life I got contact dermatitis on all points of my body that touched the tanning bed. They do not clean the beds thoroughly. Do not recommend. read more

This place is the absolute worst. I have been a customer for 13 years. I have been trying to get out of this monthly for months now. Every time they have some additional fee or rule that the last person did not explain to me. I have done everything they asked me and they still continue to want to change me some fees. Go somewhere else where they all play by the same rules and don't try to keep billing there clients even when you try to cancel read more

Just trust me and don't waste your money here. I've given it many tries and am always disappointed. Have even tried different levels of tanning and stand up and lay down beds. I always burn and never tan. It's old and not very nice at all. The employees are just so-so. Some give good advice while others give horrible advice. Steer clear and go to Boca Tanning Club where you will never be disappointed. read more

This place is nice and clean. The staff is friendly enough, but they're constantly a revolving door of new employees. So when you show up in the morning and they're supposed to be open at 8 in the morning or 9 in the morning, three days out of seven, no one's here. Then, when you buy their copper Club monthly package, they charge you $30 processing fee the first time. Ridiculous! I've been coming to this place for years and now all of a sudden when you sign up for the copper Club oh, they charge you a processing fee. If you show up as soon as they're supposed to be open at 8 a.m. or 9 a.m., there's no one here three days out of seven. So you're constantly waiting for them to show up. Then, there copper Club packages start at $18.88 a month and go up from there. So they're most expensive package is $78.88 a month for the celebrity beds. They only have one celebrity Bud for their most expensive package. So you're constantly waiting and there's always a line for that bed. They have no problem putting you in the lower-end bed, but you're paying for the high-end bed. So three days out of five, you either have to wait because it's 3D or you just have to suck it up and go into the next lower bed. Their stand-up is the Mystic Tan. It doesn't cover you even lie. I went in it one time and my upper body had zero color, my lower arms and hands were very dark, the rest of my body was spotty. Looked ridiculous! They have another spray tan but it's broken.... read more

The staff is still coming and going. They can't keep anyone for very long. The place has gotten very dirty. When you walk on the floors you shoes stick. I always wipe down my bed and handles myself before I climb in because of the streaks and film left by the rag they repeatedly use from one bed to the next. I only keep going because I paid for a celebrity year and don't want to loose out on my money. I wonder what the health department would say if they were to stop in. read more

I arrived for the first time and I was very impressed lovely welcome. The staff is very professional and gave me a detailed explanation of all the bed and the difference between them, the place is very clean and sterile and very reasonable prices. Bed works great and really easy to operate. read more

I've been tanning at this location for over four years now. Living in South Florida selling real estate , people expect you to look like the lifestyle they imagine anyone close to the beach would live - you know , wake up jogging on the beach watching the sunrise , followed by a mimosa pool side and an hours worth of sun everyday. Well for me that happens about once a month , if I'm lucky, so I need to find a way to always look tan and keep the dream alive. Enter Coppertan USA. Coppertan USA gives me many tanning options, I have a platinum membership ( yes it drafts payments off your credit card just like a gym membership every month) For signing up on EFT you get a hefty discounted price. They offer a cash payment version of this membership at a higher price so any one reading reviews where people complain they didn't know they would have auto withdrawals made from their bank account , its just not true. READ THE AGREEMENT you initialed and signed, its pretty clear! I like the Platinum Membership because it allows me to stop in any time as many times as I want every day all month long and tan in any machine they have including the Versa Spa spray tan. I love the Versa Spa, its quick ( less than five minutes) and the color on level 3 bronze is perfect for my skin color, I'm blonde, blue eyed and very fair. But if I spray , everyone thinks I've spent a couple of days on the beach ( look at my pictures judge for yourself). The staff could not be nicer or more accommodating if they tried. They know the equipment and can always suggest the right lotions or bed based on what you need. And the hours are extensive even on holidays. I love this place and can safely say , many Palm Beachers do as well , I run into many friends when ever I tan , especially on the weekends! They also run many different sales and offers thru out the month, they change all the time like 50% off or buy one get one free, these specials usually apply to ANYTHING YOU BUY, like a three month membership, so you actually get six months for the price of 3. So before buying anything - ASK, "when are you going to have a sale", the staff is very good about finding you the best offer they have or letting you know what might be coming up. read more

The spray tan machine on level 3 bronze barely gave me color. I tanned in a bed the other day and it burnt my back and didn't give me any color on my front. Waste of money both times. I gave them 2 stars instead of 1 because the staff is very nice. read more

i have the Silver package and the stand ups in this location are different then the Forest Hill and Jog location. i noticed i burn with the stand ups on Okeechobee but the one i ususally use off of Forest Hill i can stay in the full 10 min. i think maybe the stand up beds for the Silver package are better at the Forest Hill location read more

Copper Tan West Palm Beach - Tanning Near Me - West Palm Beach, Florida

If there was a lower rating it would be warranted here. Not only are the beds sub-par, but they have automatically withdrawn money out of my bank account without my permission for unauthorized bogus charges on several occasions. They wouldn't let me cancel my membership without paying even though they acknowledged the mistake. I thought the problem could be easily dealt with, but I tried on a number of occasions to speak with a manager about the money taken out of my account (far in excess of what I would conceivably owe) but the most I got was an e-mail address to what they claimed was corporate. No name or number. Nothing. I haven't been this ripped off or treated this poorly ever. Stay away. read more

This location changed names, layout and I believe owners like 4-5 yrs ago. The used to offer smoothies (I miss them). Not as nice a Boca Tanning but the deals are better and the location is convenient. The girls that work there are always nice and have never minded me bringing my dog with me. All different bed levels that are priced accordingly. They also offer spray tan. read more

The beds are great but the staff is horribly rude. The girl with the short blonde hair treats you like you are an inconvenience to speak to, she talks down to you, never offers any assistance, forgets to set the beds, etc. I could go on. The other girls are only mildly nice. As soon as you go down the hallways towards the beds, you can hear them saying nasty things about customers. It's really a shame. It's such great salon. If only they would hire nicer people or train them properly. I go to other locations now because of the poor treatment. read more

Best tanning salon in south Florida by far! Wide variety of lotion and great beds. The best color I've got from indoor tanning.

This location is worn down and badly needs refurbishing. The beds are OK, staff was pretty friendly but not pretty knowledgeable. Value is hardly so-so. read more

I have been to many of the other Copper Tan locations (Palm beach gardens, Boynton Beach, and Royal Palm Beach) this one is by far my favorite for a couple of reasons. First, the staff! They are very friendly here unlike at pbg and royal palm. Secondly, the maintenance is always up to par here (beds working, sprays working, radio working ect.) and lastly is i left something extremely expensive and valuable at this location the first time there and they called me immediately to return it. Unfortunately, I find that surprising and I do not think everyone would do that. I am so thankful for the girls at this CopperTan location. read more

Went in as a first time customer with a week free pass from their website. Came in with my own lotion that I had purchased at another tanning salon. One of the girls at the front asked me if it has oil in it. I said I don't know. She glanced at it quickly and said no I couldn't use that in the beds it would damage them. I explained to her that I bought it AT A TANNING SALON. She remained quiet. I had to buy a lotion packet. Then they didn't even show me to the bed or how to use it. Just told me where it was. Upon closer inspection of my tanning lotion it explicitly states that it contained no mineral oils. I went back the next day and another girl was at the desk, I explained the situation to her she put a note in the system and agreed that the tanning lotion was fine. They have posters all over the place saying that if you experience less than a 5 star experience they will credit you $5. I was told to text my complaint to a local number, which I did and here we are 2 days later with no response. Ill go back to get the rest of my free tan week, but after that I'll never go again and warn others to stay away. read more

absolutely sucks the bulbs must be old you get no color then they try to upsell the lotion. the employees know notung about the level of beds and nothing abouth their memberships, canceled will not be back read more

Horrible experience!! Staff were extremely unpleasant with little regard for the customer. I knew little about tanning salons as this was my first experience and last. I walked out of there burned to a crisp with a very unnatural color- poor equipment and poor advise. When I bought my concerns to corporate office, the vp told me to look for another salon!! No apology- wow! STAY CLEAR OF THEM!!! read more

One employee has a very poor attitude. This is not a first time occurance either. That alone will make you stop going there. Unacceptable to say the very least. I mean, if you can't have a decent mood with a job that simplistic then there is no hope. read more

I recently moved to Fl and was looking for a new place to tan since the holidays are coming up. After calling the location in West Palm and being helped by a very informative employee I decided to stop in and give it a try. I was beyond impressed with the girl who helped me; she really knew what she was talking about but was not overly pushy and made me feel completely comfortable. Although I went in when it was semi-busy, I received a full tour of the salon and was recommended a tanning level and lotion for my skin type. I have returned several times since to use my membership and have yet to have a bad experience!! I totally recommend this salon, GREAT price and friendly customer service! read more