I would highly not recommend this facility after the poor care my mother received. Administrator…read moreKatie Johnson is incompetent at best. If you love your loved one I would avoid this facility!

I had in home care for an elderly loved one. . They sent any warm body they could find, people…read morewith zero experience in caregiving. They didn't know how to do simple caregiving tasks like blood pressures. They abandoned her one night and left her alone in the house. They let her fall three times. many times they'd just call and say they don't have a caregiver. They also stole from her. there were a couple of good caregivers but they made them work over 24 hours straight....no wonder they have trouble keeping good caregivers. The whole experience has been stressful and frustrating just trying to access safe kind reliable care.

My family has been using Freudenthal for one year. The caregivers are excellent - caring, patient,…read moreand compassionate. However, the communication and scheduling are a nightmare. We submit a schedule request for caregivers a full month ahead of time, and the scheduler may or may not fill the slots requested for help. Our needs are very predictable and stable from month to month, but still, we are left with gaps where freudenthal can't or doesn't get any caregiver. We never knew who is coming, what time they'll be there, or how long they can stay - sometimes the caregiver can only stay for 30 minutes because they have been given back to back shifts in different places, so this causes an issue when we have requested a caregiver for an hour. There is no easy way to verify if a caregiver has been scheduled, other than calling the office. And 75 percent of the time, you just have to leave a message. If you do talk to someone, all they tell you is, "We are working on it," which basically means that no one is coming. Freudenthal fired a caregiver 10 days ago, and this caregiver had been providing 9 shifts per week for our family - Freudenthal has yet to fill these slots left open due to this employee being fired. My advice, if you need home care, is that Freudenthal may work for you if you are extremely flexible, don't care about knowing the schedule and that your requests will be filled, and if you have needs that aren't absolutely crucial. If your caregiving needs are absolutely critical and you cannot provide them through other means, Freudenthal is not going to be reliable enough to count on. ​​​​​​​​​​​​​