Always helpful when I call and always call me back and my rates are excellent Always work with…read moreme if I am in a bind and always answer my questions and send my policy information when asked thank you all so much

We have been with State Farm for over 50 years. We were originally with Murphy Moore. After his…read moreretirement we went with Mary Kay Daves in Great Bridge where we live. We have never met with her, something we were not use to. My husband was recently in an accident where he hit a parking lot pole. State Farm totaled his truck even though nothing affected the driving, just body work on the dents. We were so frustrated when the claims department never returned and of our calls for an answer why. We almost left State Farm over this but turned into Beth Holland's office for help. Kym Hope spent one and a half hours with us explaining everything and confirming our options. She has continued to call and check on us which means the world to us. We were so grateful for her help we changed agents that day. We are both 73 and not very computer savvy. She understood and helped us so much. Thanks to her State Farm still has a customer. Tommy and Nancy Salch

State Farm IS NOT a good neighbor. Shawn Fischer was our State Farm agent and they refused to renew…read moreour homeowners coverage because we had a water leak damage claim within the first three years of being covered by State Farm. Not a good neighbor in my book!!!

From the owner: State Farm's mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams. License #: VA-134518, DC-3003509146, MD-3003509151, NC-1000703938

Best customer service around! I had been with another company since I was 16, figured there was no…read moreway to get better rates, but Allstate did and better coverage. Bought a new house and they again saved me money. I get calls and emails for birthdays and holidays! They know me by name and makes me and my family feel special. I you want to save money, feel special and get the right protection, this is the place to go!!

Such a wonderful insurance company. I worked with Lori and she truly helped take care of all the…read morehard work for me!!!

From the owner: At the Theresa Woolard Insurance Agency, we take pride in our hometown feel, and in providing…read moreexcellent customer service. We place an emphasis on Farmers Friendly Reviews (FFRs), and our all-female staff brings an attentive expertise to addressing your coverage and insurance needs. This office has been serving the community for over 50 years. Our office is located across the street from Courthouse Cafe and Mister Jims, in the same building as (but at the opposite end of) Chanellos Pizza. We are just off of Battlefield Blvd. If you are on Mt. Pleasant Rd., go just past the light at Battlefield Blvd., which turns into Johnstown Rd. Lets start a friendly and informative conversation today about what matters most.

The staff have all been very helpful when I've had claims (unfortunately, I've had a lot) or with…read morefinding me savings with my insurance. It's nice to deal with real people at a local location versus just using the 1-800 number. They can still handle everything over the phone when you can't get there in person, but it's nice dealing with the same people who know you and they go really far to get you the best deal. Plus they know all the local car shops and know the adjusters you are working with if you have a claim and advocate for the best settlements for you. Would highly recommend Bryan and his staff.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Chesapeake, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

Let me just say, COVA Insurance in Chesapeake doesn't just help me--they practically co-parent my…read moreadult responsibilities. Every time I call, email, or accidentally show up with a crumpled piece of mail I don't understand, they treat me like royalty. Confused royalty, sure--but still royalty. Auto insurance? Handled. Life insurance? Explained to me like I was five, but with kindness and zero judgment. They even helped me understand what a deductible is. (Spoiler: It's not a mythical creature that eats your wallet, but close.) Their team is like an elite squad of insurance superheroes. I imagine their staff waking up every morning, putting on capes under their polos, ready to conquer paperwork and customer confusion with grace and unmatched patience. I call, they answer. I panic, they soothe. I mess up a form, they magically fix it like I never touched it. Honestly, if COVA ever starts offering therapy or meal prep, I'm signing up on the spot. I would trust them with my policies, my future, and probably my houseplants. Thank you, COVA, for being the calm in my chaos and the only part of adulthood that doesn't make me cry.

Cova Insurance deserves every bit of this one-star review (I'd give them 0 if it were an option)…read more They have made it abundantly clear that customer service is not their priority. To say that they're not proactive would be an insult to mere passivity, as Cova is completely unresponsive unless you badger them to get anything done. Their representatives are dismissive and unhelpful, offering no clear guidance or solutions to my concerns. The entire experience dealing with Cova felt like they were more interested in squeezing every last penny out of me rather than providing quality insurance coverage. And this is just in reference to basic home owner's insurance policy questions, I can't even imagine what a nightmare it would be to work with these chuckleheads if I had to file a claim! I strongly advise anyone considering Cova Insurance to look elsewhere. Their poor customer service and lack of transparency make them a company to avoid at all costs. This is not an insurance provider you can trust. I'll be replacing them with another provider as soon as possible.