They are the best in the insurance company business. Very…read morehelpful and friendly. Tony Marano

I have been a State Farm Customer since 1963. I was born in 1971 but my account spun off my…read moreparent's accounts. As you can see, I am a lifelong State Farm customers. Every car, house, spouse houses or cars have never been with any other insurer. I've had the pleasure of dealing with many agents and their staff. Twenty years ago I briefly worked for State Farm. One day after this lifelong relationship with State Farm I began to deal with Christie and realized there were new products since my employment. She's seen me through many different changes in my insurance needs. My home, vehicles, my paren'ts deaths, parent's home and vehicle insurance changing, teenagers learning to drive and those teenagers becoming adult drivers and insurance in 2 states. Most times these changes have involved some fear. After all, insurance is for when the bad things we fear sometimes come true. Through it all Christie has remained my absolute go to person. She steps in and guides me through every step of the process of all aspects of my insurance needs. She has never led me in the wrong direction. She is spot on with what she tells me. She never leaves me hanging and that includes closing time on a Friday afternoon. She makes sure I am ok before she ever ends a call. If you want to deal with someone who believes in talking directly to you rather than making you listen to an endless loop of music, someone who really cares about what troubles you, someone who wants you to never have to worry if you are covered...Christie at Jeff Krietemeyer State Farm will give you the best possible customer service. You feel like you are her only customer. Her customer care is that outstanding!

Great customer service and they truly care about your insurance needs. I will be recommending to…read moreall my friends and family!

I highly recommend this office. Everyone is very friendly and professional. They explain your…read morecoverage so you know what you're buying. They treat everyone like family! Give them a call today for your auto/home/life quotes!

Super nice folks! Helpful, professional and so very sweet. They took VERY good care of our soldier…read morewho is buying his first car while in training. We truly appreciate the experience we had getting our son set up to have his first set of wheels :-) You can't beat State Farm for their customer service and rates. Thank you from a 20+ year customer!

We received excellent customer service at Rick Turner's agency for nearly two decades and have been…read morewith State Farm in other states longer than that. Unfortunately, our experience with this office has been less than efficient. They're friendly and professional, but have not proven themselves reliable with the prompt and thorough client support we expected. They blame certain issues on corporate (out of their hands) and others on oversight . . . I'm willing to forgive some hiccups along the way, but I don't feel that I should have to beg for their attention and resolution to issues my husband and I have asked them to address.

Kevin Buffington's office used to be a 5 star rated business but now I would give it a -5 star…read morerating if I could! My family has been with State Farm for more than 25 years and we have had multiple insurance policies ( multiple auto policies, 7 life policies and our homeowners policy) have been with Kevin's office for more than a decade. We have been happy with the customer service that his office has provided until the last 1 1/2 years. At first it was little things like not making a change or returning a phone call on occasion. I can say that over the last 14 months it has taken a dive. I have not received any response from his office on any of my questions and issues. I have kept my policies at his office eventhough I now live 90 minutes away from Columbus for the last 3 years. I have left messages on the answering machine, with someone on the phone and even tried to get him to call me back by contacting the after hours service. I can't even get a licensed person to talk to so I can have my policies moved. I don't know what has been going on but there's no excuse for the total lack of professionalism in his office.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: GA-117799, AL-688855

Dude is never there. Whenever we call in, can't ever get ahold of him. Ask for a callback? Nope. No…read morecall.

I affirm the information is all true. On April 25, 2023, I started service with the company. My…read morepolicy number ends with ***7553D2501 providing coverage & roadside assistance for a 2023 Rogue. 6 month premium binded at $1495.64. I did not shop for pricing. I discovered after everything went wrong that EVERYONE offered less pricey policies with the same exact coverage. On Aug 12, 2023, I experienced a flat tire alone AL Hwy 165. I called Road Side Assistance at 3:13 pm, which they text me a link at 3:14 pm to put in a request for roadside assistance. It was EXTREMELY hot with lots of cars passing by. NOTHING, absolutely nothing was ever dispatched out. I later called them & spoke to a man. Man was insensitive & ultimately told me to pay for my own tow and STATEFARM might reimburse me. I became angry because over an hour had passed within the extreme heat. So, I got the help from the first person I can grab to get me off the road to help move my vehicle less than 1.5 miles to my home. I paid a fair amount in cash. The cash is not reimbursable because I didn't get a receipt. I got a call from StateFarm about 20 minutes later. The representative said that she had someone on the line that can come tow my vehicle and need to know whether I can put vehicle within Neutral. I said, "Yes, I just need to know when they are coming and I was told already to do my own tow, so, I need help with a tire change because I realized during this experience that I didn't have a jack for the vehicle." The lady said she would let me know & got off of the phone. The State Farm representative closed out the service request, which is now 2 tickets and never put in anything for a tire change. Time is steady ticking. I called again for a tire change. Another service request ticket was opened. Female representative said she would send someone out tomorrow at 9 AM. I said, "why should I wait until tomorrow." She said that it was too late to send someone out. I said, "people need help all the time and use roadside assistance during all times of the day. No one can predict when they need help, nor ever told to wait until the NEXT day." The lady said, "thats the best I can do". The call ended within a minute of her statement. The next day, statefarm call just before 9AM to tell me that they can not send anyone out and closing the service call. I got upset and asked her to send someone out. The lady said they need to put in another service ticket because no one will pick up the service request because its now over 16 hours old. I told her that I didn't want to wait until Monday and to please get me some help so I can go to work on a donut tire and then get it changed asap. The lady was reluctant. I got a text stating that a company was coming out between 60-90 minutes to change tire. I got excited. After 2 hours, there was NO show. I called in again. They admitted they didn't have anyone else and I should call that company. I informed them that I did already and that the call is being forwarded to a voicemail box that is full. I asked for the matter to be escalated. She transferred me to customer care. Customer care told me that I needed to call BACK to roadside assistance to ask to be transferred to a supervisor in customer care. I did as requested. Statefarm Roadside REFUSED to transfer me back to customer care to a supervisor to escalate. The service request was closed by the representative despite me firmly requesting for it not to be closed. The lady informed me that the ONLY thing she could do was put in a request for a tire change to come on MONDAY at 9 am or I can pay for my OWN tire change and might get reimbursed based on my policy. I paid for someone to come put the donut on my car. Before the job was done, the POLICE arrived. They told me they were doing a wellness check because STATEFARM said they lost contact with me over 24 hours ago. The police officer name is L.Battle. It was less than 90 minutes since I spoke with State Farm Roadside service. I tried to get tire resolved on Sunday, but, my size was not in stock at Walmart and all the open shops were already full or closed. I got tire resolved on Monday. After which, the agent calls from a number that I didn't recognize. The agent texts wanting to know what happened. I informed her that I did not want to talk until I review policy with an advisor and that I have NOT got any service from StateFarm. On Tuesday, I called to request a refund on the roadside assistance because StateFarm can not stand behind their policy and I inform agent that I am concern whether StateFarm will pay out any claims in the future should there be a need. The agent response was MORE smoke talk and blame it on AGERO (their contracted vendor). I informed agent that StateFarm selected vendor and statefarm should monitor vendor, therefore, it is StateFarm that failed me because there was no means for me to escalate. Of course, NO refunds possible on anything.

My family has been doing with Lauren for about a year. She is very knowledgeable about what she…read moredoes and if she doesn't know something she will definitely find out. By switching our Home and Auto insurance to her, we are able to save money and have extra protection. She is very kind and professional and I highly recommend her.

Leslie was an absolute pleasure to work with. Communicative and understanding. I was in and out of…read morethe office in no time.

Rick is a great agent and if you're looking for life, auto, and home insurance i recommend stopping…read moreby or calling this State Farm office.

Absolutely. Here's a long, heartfelt, and polished letter with elevated language that still feels…read moresincere and personal: Dear Shannon Hobbs, I wanted to take a moment to express my deepest gratitude and sincere appreciation for everything you have done for me as my State Farm insurance agent. In a world where customer service can sometimes feel impersonal and transactional, I want you to know that your patience, professionalism, compassion, and willingness to help have genuinely made a meaningful difference in my life. There are certain people we encounter throughout our journey who leave an impression on us not merely because of the position they hold, but because of the way they choose to treat others. You are one of those people. Your dedication and commitment to helping me navigate the complexities of insurance have not gone unnoticed. Whether I have had questions about my policy, needed assistance understanding my coverage, or simply needed guidance during a stressful situation, I have always appreciated the time and attention you have given me. Insurance can often be an overwhelming subject. There are policies, declarations pages, deductibles, coverage requirements, lienholders, documentation, and countless other details that can sometimes feel confusing or difficult to understand. However, having someone like you who is willing to explain things with patience and clarity has made the process significantly easier for me. Your ability to communicate information in a way that makes sense and your willingness to assist when I need it are qualities that I truly value. I also want to acknowledge the importance of having someone dependable during difficult or uncertain moments. Life does not always unfold according to our plans, and sometimes unexpected circumstances can place an extraordinary amount of pressure on a person. During those moments, having someone who is willing to listen, provide direction, and help you find a path forward can mean more than words can adequately express. Your professionalism has demonstrated that being an insurance agent is about far more than simply selling a policy. It is about building trust, providing reassurance, and helping people protect the things that matter most to them. A vehicle is not merely a means of transportation. For many people, it represents independence, responsibility, opportunity, and the ability to provide for themselves and their families. Knowing that I have someone I can reach out to when I need assistance gives me an added sense of confidence and security. I want you to know that I genuinely appreciate your kindness and the effort you have put into assisting me. Sometimes people do not take the time to acknowledge the individuals who make a positive difference in their lives, so I wanted to make sure I did not allow that opportunity to pass without expressing my gratitude. Your patience has been admirable. Your professionalism has been exceptional. Your willingness to help has been deeply appreciated. Most importantly, your humanity and understanding have made a lasting impression on me. I believe that true excellence is revealed not only by what a person accomplishes, but by the manner in which they treat others along the way. You have demonstrated a level of professionalism and compassion that deserves recognition. I hope you understand that your efforts, no matter how routine they may sometimes seem, can have a profound impact on the people you assist. Thank you, Shannon, for being someone who takes the time to help, someone who listens, and someone who approaches your work with genuine dedication. Thank you for your patience when I have had questions and for your willingness to help me understand the things I may not have known. Your assistance has been a blessing, and I am sincerely grateful for it. I have always believed that appreciation should be expressed while there is still an opportunity to express it. So, from the bottom of my heart, thank you. Thank you for your time. Thank you for your professionalism. Thank you for your understanding. Thank you for your patience. And most importantly, thank you for treating me with the respect and consideration that every customer deserves. I hope you continue to recognize the value you bring to the lives of the people you serve. Your work matters, and the way you do your work matters even more. I sincerely hope that you continue to experience success, happiness, and fulfillment in both your professional and personal life. It is people like you who remind us that genuine kindness, compassion, and integrity still have an important place in this world. I am grateful that our paths have crossed, and I will always remember the assistance and consideration you have shown me. With the utmost respect and sincere appreciation, Xavier Anderson

State Farm Insurance Agent Becky Goldsmith and her team are amazing. I had the pleasure of being…read moreserviced by Carrie who was extremely professional and found ways to save money on my policy while keeping quality service at the same level and even higher. I would recommend Becky Smith and her team of professionals to everyone.

They are extremely cheap when dealing with victims of their clients. They refuse to meat the…read morevictims vehicle and only give you a car. They tell you that your vehicle has to be signed over to them, then you only get a rental for about 4 days. And your still stuck with no rental, no vehicle and definitely a low ball check. I pray no victims deal with state farm. They are shitty. Farmers insurance gave myself a rental for over a month and definitely adding atae farm to my Ken Nugent lawyers.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: GA-528178, AL-466832