I've been a loyal customer at this smoke shop for years and had never experienced any issues--until…read morerecently. I purchased a product that completely stopped working within a week, despite minimal use. When I returned to the store seeking help or an exchange, I was shocked by how I was treated. The employee I spoke with--who has recognized me as a regular for years--was dismissive, rude, and basically told me there was nothing they could do. No apology, no attempt to make it right, just indifference. Loyalty clearly means nothing to this business. This kind of customer service is unacceptable, especially when dealing with faulty products. Additionally, I feel it's important to mention that this shop appears to be selling unregulated and illegal substances out of a back room, ranging from cannabis products to magic mushrooms and possibly more. It's concerning and unsafe, especially for unsuspecting customers. I can no longer support this business and would advise others to be cautious. There are plenty of reputable, customer-focused shops out there--this is no longer one of them. In the words of the employee working there "Good luck to you"

David is a very kind gentleman who has his customers best interest at heart. Communication may be…read moreslightly difficult for some, but be polite and ask him to repeat himself and he will take his time to explain to his best ability. He carry's all products from wraps, papers, glass vapes and much much more last but not least he also has cigars a small selection but a fine selection at a good price. Give him a visit and let him know Chris the BBQ said what's up and he'll have an even bigger smile! Much love David Salam alaikum

1 star because this place makes mistakes and loves to make there customers pay for it…read more They have a good selection on glass and tobacco products and the prices are the same as anywhere else. The only unfortunate circumstance is how the guy who works there made a mistake and didnt want to take care of it. (Me of all people. Who gives this store 300$ a month) ---- "10$ every day every month" Common sense.... if a customer gets 6mg of zyns EVERY SINGLE day wouldnt that person usually come in for the SAME 6mg zyns? Well i guess today was different. He gave the SAME CUSTOMER who ONLY GETS 6mg the wrong can of "3mg" I didnt notice until i opened the can. Big deal. The guy accidentally gave me 3mg instead of THE USUAL 6mg, i go there everyday and im sure hes guna take care of it.. NOPE WRONG!!!!!! Its UNFORTUNATE he couldnt take care of one of his best customers (my 300$ must pay for atleast 1/8 of there rent lol) Ya i get it "its already opened" but i didnt take ONE fucken zyn from that "3mg" can You couldve fixed YOUR OWN MISTAKE but now you just lost 300$ a month to your business I wish you well , and dont forget the customer is ALWAYS RIGHT Ill say it one more time. You made a mistake of giving someone 3mg when THEY ALWAYS GET 6mg ...... And again... a residual 300$ a month to your business is gone because you didnt want to give me the right 6mg can

Called to ask what type of flavored zyn pouches they had and some dude with a middle eastern accent…read moretold me "stop by". I politely asked what flavors the store has since I've been to other places and they're out of stock, and this guy said "stop by" again! Talk about lack of courtesy....

Absolute only place I go to anymore. The prices are amazing, and all the staff is awesome! Gabi and…read moreGeo (the owner) are fantastic.

Though supposed to be open at 9am, at 10:20am there is still nobody at the store. It's a poor…read morebusiness model when wasting customer time is part of the program.

***update*** I have been coming to ur shop since the day I…read moreopened up there and have always been happy with ur place. I wrote a bad review because of the bad service that I got but the owner took care of it all and his staff and took care of me and followed up with me and made things right. I am HAPPY to say that I am now a returning customer again. Thanks again for taking care of what I needed and fixing the situation. U know. I loved this place. Came there for all my vaping needs and for two weeks I've come by a few times for specific product they were out if and they say oh we will have it tomorrow. I come a couple days later and still no product avail. Kinda annoyed. I'm a busy person and I take time out of my day ( and now have gone to ur store 5 times)to go to ur shop specifically and being told u still don't have the product that was supposed to be there two weeks ago is frustrating. I will be taking my business elsewhere.

Long time customer since the store opened (2016) I buy most of my stuff from here because it's…read moreright next to my house and most of the time they are pretty chill (just bought a hunni badger from them on 4/20)..... But not last night!! I asked the new guy for a coil for the Nord 4 and he said he didn't have it in stock. He asked where I bought the mod and I actually bought it from the same store..... I saw some coils that might have matched but he didn't want to take the time to figure it out so I didn't push it. I wanted to buy 2 VV stick batteries, but they didn't have much stock of larger size batteries, I just bought any 2 900's I thought both were VV. One ended up not being V so I returned it with 10 mins of purchasing it. The new employee at the store didn't understand that when you refund part of a purchase, you refund the tax paid for that portion as well. He called the owner and owner told me to never come back in the store over $1.50 of tax. Don't worry you will not have my business any longer, I'll just go to STONE SMOKE SHOP right down the street. The owner is amazing (there almost all the time), great prices and if he does not have it in stock he will order it for you.

If you are purchasing vape product here, be sure to not do it before closing and to do it in the…read moreshop. They sell faulty disposables and will not replace them unless you are inside. The cheap vape and tobacco stores do this, but you could go to Orange or Vape Citi and get it replaced no problem. Only reason for me to shop here was due to closeness but that just went up in smoke. Edited Note: These guys can report the faulty vapes to the distributor they get them from for credit. Not only is your money gone but they get covered for the vape too. Double sucks. Previously working at a tobacco store myself, its disappointing to see other shops do this. If you want vape products, you can visit the local distributors here in Southern California and buy direct. Check out VapingTown over in Tustin or Glass Tech (GT Vape) over in Anaheim, which are two of the bigger distributions for the area.

Made a quick stop because I was in the area went in and I was helped extremely quickly and answered…read morespecific questions about some inventory they have. Thank you guys for taking the time to talk with me I appreciate the great customer service and I will be back very soon. If you guys need a good smoke shop come here they are in a nice area and they are attentive to help any questions

Friendly and great service Great offers the workers or friendly great prices too I love this placeread more

This place is horrendous. Owner is a jerk. Poor customer service. They also don't have much inside,…read moreprobably cause they don't sell much. There are better smoke shops around. This one sucks I wouldn't recommend this place to anyone.

It says they are open at 11am on Sunday. Came at 11 and it was closed. Waited another 20 mins and…read morenothing. When you call the telephone number, it's a cell phone and it goes straight to voicemail. I guess I need to find another shop

Please train your employees on how to properly speak to customers. The customer service was quite…read morerude. I will not be coming back.

Definitely my goto place. Excellent prices the owners give…read moreexceptional customer service , and they have a large variety to choose from.

Super friendly and always there to help you find what you need. Awesome selection of good too…read more Must see!