Here's the short version: If you care for your own well being or especially the health of a loved…read moreone and are lucky to live within reasonable distance to Geneva Family Practice, you will find no more capable hands. Dr. Rivers is as fine as physicians come. He works in perfect synergy with his own outstanding staff. I have unfair and obscenely high standards for medical professionals. I will only endorse those I hold in great esteem. The longer story of how I came to find such admiration and respect for this family practice can be read in detail below. My father had a brush with death so close that the ICU attending told him "sir, if 0 is the least serious case we see in this unit which handles the most severe cases, and 10 is the worst, you are an 11." That's an exact quote. Here are the details of his pre hospital visit thru discharge. Dr Rivers office and staff played a crucial role in his being alive. For that they have earned my eternal gratitude The infection likely entered his bloodstream around the time of his office visit yet hadn't proliferated systemically sufficient for detection by medical professionals via his symptoms and vitals. Sepsis is pernicious, elusive, cunning and dreadfully fatal. It must be said that Geneva URGED him to go to the ER out of an abundance of caution yet he outright refused (especially considering the national IV bag shortage). His symptoms initially emerged Saturday 11/09/24 in the evening, he had an at home IV administered Sunday, went for the first available appointment Monday 11/11/24 and Tuesday at 5:30 AM I called the ambulance as I happened to see him go into septic shock (I stayed in his room out of caution concerned by worsening symptoms following the first antibiotic dose). Dean, from Dr. Rivers office, stayed available through the weekend (when the clinic was CLOSED and he was OFF THE CLOCK) while my father was in the ICU with septic shock to hassle the lab to forward the sensitivities of the culture that was taken while he was at their office the day before his hospitalization. NOTE: The PA gave him the PRECISE antibiotic MOST sensitive to the strain of bacteria he was infected with based on the urinalysis culture. It's likely the sepsis would have killed him that evening without that first dose of Cipro. The PA (I'm so sorry I forgot your name) that saw him gave him the exact dosage recommended by his attending hospital physician on his discharge. Basically, complete the course Geneva set. I'm seldom impressed by physicians. There are so many cases of both experienced and inexperienced doctors who are stubborn in their ways and who do not keep current with the latest publications on novel approaches to familiar or unfamiliar maladies. Dr Robert Rivers mind is sharp and his faculties keen. I imagine he's seen so much over his lifetime as a board certified general practitioner and surgeon. Dr. Robert Rivers wears a humble guise for a man possessing such adept powers of observation. He is comprehensive in his examination which is a largely abandoned practice in our modern era. Another of his gifts is the breadth of his knowledge combined with an open and agile mind. He listened intently while I blabbered on about my father's unique history. He listened to a suggestion I offered based on a case study that pertained to a new condition my father has following his hospital discharge. Dr Rivers was familiar with the underlying condition and knew of a similar case that went untreated and resulted in a fatality. He gently probed my father for more information then patiently went over his medical history landing on each area of crucial concern with an effortlessness that can arise only from experience. He then ordered the necessary diagnostic testing that would ensure insurance covered the therapeutic approach we discussed exploring. After blood work was collected he administered a first dose to commence this course of action. His staff is simply amazing, Lindsey at the front desk, Dean, the PA (who helped save his life)...I thank you all!

Great small practice. You feel like family and they are professional. Honest and take their time…read morewith you.

LOVE HER!!! I have told so many people to start using her as their MD. Most of the people I work…read morewith have switched to her and her practice. she is easy to talk to and such a delight to have as a doctor. She takes the time to remember small things about her patients and makes you feel like you are old friends.

Excellent on every level- Professional, knowledgeable efficient - Always ready to take good care…read moreof their patients.

I had gone here my entire life until I permanently relocated to Evanston. They're now part of…read moreNorthwestern Medicine, which is also the parent company of my current doc. I'm visiting my family for an extended period of time in St. Charles. I have an ear infection and went on antibiotics last Friday (that were prescribed not by my primary care doc in Evanston, but by a doc in the Glenview NM office who was able to do a telemedicine visit with me since she was the only doc available on short notice). Fast forward 6 days -- I still have lingering ear issues, and I really want to see someone in person to make sure there's not another underlying issue, and I wanted to have my ears cleaned out because my PCP told me I needed to have that done the last time I saw her, and I was lazy and never did so. I figured that might be part of why I'm not getting better. Despite that they have all my medical records because they're part of Northwestern Medicine, and that I went to FVFP for the first 26 years of my life, they won't see me because I'm not a current patient at their specific office and since I'm not planning to switch to them permanently. My entire family still goes there. The doctor I was trying to see delivered me 33 years ago. I'm in the suburbs and can't drive 2 hours to go see my PCP in Evanston right now, especially with the protests going on that make it really hard to get out there. They told me to go to immediate care instead, despite me saying I really don't want to go to a walk-in clinic in the midst of a pandemic. So, I'm now my only option is to schedule an appointment with my PCP when I'm back in Evanston. Hopefully whatever infection is still lingering doesn't become a major issue before then. Also, it was impossible to get ahold of the doc's office. If you call their main number it reroutes to NM's central answering service. The two women I spoke to there were perfectly nice and understanding, but it's not possible to call FVFP directly. And the nurse from FVFP who called me back was quite rude as I tried to explain the situation and why I couldn't go to my primary care doctor.

Great great place - staff transitions from location to location - at least the PA's do. I have been…read moreto three locations and all have been great .

I would not recommend to be seen by any PAs in any of the offices. On two occasions I encountered…read moreincompetent provider, lack of follow up and absolutely amazing redundancy. Front office personnel who fields the calls Sharon attempted to convince me that PAs are surgeons. I am pretty sure Illinois Department of Financial and Professional Regulations does not include the surgery or any complex procedures in the list on accepted duties to be delegated to PAs PAs can act as "first assistants" and work under the supervision and guidance of a licensed surgeon. If your procedure is performed by PA please be aware.

Most caring Doctor and knowledgeable doctor I have ever had. Takes time to listen and considers…read morewhat your problem is. Office staff are patience.

I was referred to this doctor because I was told he treats a certain condition. When I called and…read moreinquired of the person who answered the phone whether this is the case, she said, "Oh, he has way too many [that condition] patients." Wow, ok then. She went on to add that people with this condition are time consuming (sorry?), and her parting shot was "There's no real treatment and no cure, you know." Holy crap. Now, it's a good thing I already know a bit about this condition, because imagine I was a patient with utterly no knowledge and THIS was the first person who spoke to me about my ailment?! The doctor would do well to get a more empathetic customer service staff.

My in home therapist was great! Her name is Anna Strazzante. Anna was super detail oriented. I felt…read morelike she really was in the right career. She was very concerned with my progress. She is a very good communicator and really helped me through a tough rehab. I would definitely recommend Anna to anyone.

Great staff! Made rehabbing fun! Very knowledgeable, experienced and detail oriented therapists…read more Good daily conversations and helpful, positive motivation, certainly brightened my mood while recovering from shoulder surgery. Thanks again!

Concerning Dr Santwani, neurologist at Delnor: Husband's…read moreacute onset illness brought us to ER. Husband was admitted after initially being released then deteriorating in the hospital parking lot on the way back to car. Dr Santwani, the so-called neurologist, FAILED to call back with detrimental spinal tap results so that my husband could receive further testing. Instead, he gave my husband a clean bill of health sending us down a different path all together resulting in nearly a year of misdiagnosis, under treatment and permanent damage. Northwest is a failed hospital system. You'll be hard-pressed to find an American doctor who cares about the patient and wants to solve the illness. Avoid Northwest AT ALL COSTS.

Delnor treats the ER waiting room as if it's a private room. This video is a nurse showing and…read moreexplaining to someone their paperwork for them to go home in front of everyone. I had to give a pee sample (that had blood in it) in the public bathroom that you have to walk all the way through the waiting room to return it. It was honestly a horrible experience. It's embarrassing to come to this ER. I had an IV in my arm waiting in the waiting room. Nothing is private in their ER. Pretty sure this is a HIPPA violation. I would have recorded them doing this to me but I didn't get discharged from the ER. I had surgery after being in the ER about 4 hours. I stayed 3 nights in the hospital.

It's the last day of my trip.... I really didn't want to do anything healthcare on vacation, and…read moreyet here I ended up needing help ... urgent care. Referred by family members who work in healthcare, and after some insurance hurdles (our coverage is goofy!) , I was seen rather quickly, from triage to treatment room, I didn't have to wait long! When the physician assistant came in and assessed me, she felt confident I was going through an asthma flare up (I got a letter for the airline we're traveling with!) . I got a nebulizer treatment, which felt like a spa ;-) feeling so so much better!

Do not come here unless you want slow service in the front and want to wait a hour to get…read moreassistance. The lady who walked us back was nice but other than that i would think that this business is an absolute joke. There is absolutely nothing express about this business. I am never coming back.