The front desk personnel was so kind as nice. Dr Rose was terrific, thorough and again, extremely…read morepleasant. That means a lot. Clean place and easy access.

Unfortunately was misdiagnosed with an obvious infection and had to go to a different urgent care…read moreafter getting sicker. I'd recommend going elsewhere. There's a cheaper and better urgent care a few blocks down. They charged me $300 to tell me to go home and take cough medicine. If you ask for a case review, they won't do anything for you and are quite rude about it. Trust the other bad reviews unlike I did.

I was visiting my eye doctor and twisted my ankle and fell. I suspected I broke my foot and looked…read morefor a close Urgent Care. I found this one and decided to give it a try. I am glad I did. The staff is extremely friendly and helpful. Everything was done with care and compassion. I was given an excellent explanation of what had happened and that I may need surgery and why. I was given a list of doctors in the area to evaluate my broken bone to see if surgery was necessary. I would highly recommend using this Urgent Care.

Highly recommend. I was seen in a timely fashion. Doctor spent time with me discussing tteatment…read moreand answering questions. This was the best choice than going to the ER and waiting for hours.

This was by far the worst experience I have ever had at any healthcare location while trying to…read morebring my child in for care. My child has active Illinois Medicaid, and I completed all required intake forms online ahead of time, including entering insurance information. I drove about 45 minutes to this office specifically because it showed that my child's insurance was accepted, we were out of town, and I called beforehand to confirm they accepted the insurance. When I arrived, I was told by Devon at the front desk that the insurance could not be verified because I did not have a physical insurance card. I tried to explain that Medicaid members do not have physical cards and that all insurance details had already been submitted online prior to the visit. She advised me to fill out the paperwork before hand and when I arrived, I was told it did not matter and they did not care because the system does not transfer over. That should not affect me as a patient being that it's a clinical error, not patient error. Being that my son has had this insurance for 5 years, I have never been turned away or told they would not see my child due to not having a physical card. The online Medicaid system allows providers to look up people with name and date of birth. The front desk refused to do so. In fact, she laughed in my face and spun around in her chair. I asked what my options were so my child could still be seen, I was not given any answers. Due to the severity of my child, I had to ask if I could pay self-pay of $175 out of pocket in order to proceed, despite having active Medicaid coverage. This is not appropriate under Medicaid participation rules and regulations. I was also forced to ask what my options were multiple times because she dismissed me and my sick child and began talking to the next person in line. The interaction at the front desk felt dismissive, disrespectful and unhelpful, especially while I was there with a sick young child on a holiday weekend. There was no effort made to work through the insurance issue or offer alternatives. I have also filed an official complaint with both the company and Medicaid because if this experience happens to me, I cannot imagine how many more it has happen to. I advise if someone working at the front desk does not have basic efforts to help a sick patient, do not keep them. I hope this office improves how it handles Medicaid verification and patient communication, especially for families who are trying to access covered care. To make it worse, this woman was training other women and refused to help the line of 5 people. I understand how training works, but to be as dismissive to all those in line just because you did not feel like doing your job, very sad for this location. On the other hand, the provider was absolutely phenomenal, and it is a shame that others may not get to see her and her great quality of care because the lack of professionalism at the front desk. As someone who works in healthcare, I would be extremely embarrassed if this front desk was the face of the practice.

Made a 1pm appt for a sports physical and my son was seen at 2:30. They do not take insurance-- so…read morepaid high fee. All this to "save time". The individual staff members were fine. If you have insurance, book your sports physicals now with your primary doctor. Lesson learned.

I came into office 10 minutes before closing today. The nurse and doctor could not have been…read morekinder and got me the medical attention I needed. Dr. Rachel Rubin was very compassionate in an upsetting situation for me. I cannot thank her enough. I would highly recommend this urgent care.

My husband went to see Dr. Mass for a work comp follow up. He made my husband and myself feel like…read morehe was actually listening and cared about what was going on. He sat right in front of my husband and talked to him and listened. We never felt rushed and all of our concerns were addressed. Will definitely be back if anything comes up. Dr. Mass is one of a kind it's very hard to find compassionate doctors like him these days. 5 stars !!!!!!

They took good care and ordered my Rx's. I was pleased with the fast service!…read moreI would recommend them and have been there before! They were very professional.

Second time out of three that I've gone 15 - 20 minutes before closing time and they are already…read moregone. What a waste of time! Very unprofessional.

Arrived about 8:45 am, no one else here. Polite receptionist checked me in then had me register via…read morephone, which I personally do not like. After completing it at 8:52 am, I saw my spot in line: #5, estimated visit time 10:06 am. One hour, fourteen minutes of waiting in an empty waiting room. They do have a screen showing your place in line and the online app gives you this, too. Receptionist was excellent. Nurse was good except she did some tests that seemed completely unrelated to Dr Rod had excellent interpersonal skills/bedside manner. I actually got seen 22 minutes earlier than the original projection. I drove a mile past NCH immediate care to get here because of its bad reviews and I am so glad I drove the extra mile! Exam rooms are very clean, look new too. Plenty of space and extra seats for parents that bring kids.

Quick service and quick diagnosis of my spider bite. At least it wasn't flesh eating bacteria. I…read moredidn't have to make an appointment, either. I just walked in.

Very professional my step daughter got treated right away and was open on a Sunday which helped out…read morea lot

They were amazing! Took all my anxiety away knowing they were so professional and explained…read moreeverything to me! Thankful!

Dr G, admissions, security, and one APCN Was very helpful, kind, and courteous, were…read moreoutstanding got me in and out quickly. There's one bad apple The nurse who drew my blood, I asked the Dr to not give me a iv yet incase I didn't need to stay or have any surgeries. Because I am a very hard stick. So the nurse took offense, because I showed the bruises from last time I guess it was her from last time because she was upset. And then I heard her repeatedly saying things about me to the point where I heard her and she was very mean, stern and rude Not a way when I was having a panic attack. That a cardiac, pulmonary, bone and mental health is involved. Oh I included a picture for her for a keepsake. Chow for now I'm taking the anti anxiety medicine that I was out of and Dr G was happy to prescribe.

I need a Mammogram. My doctor sent in the orders back in October. Called to make appointment and…read morewas told I needed different orders. My doctor resent the orders in December and again Advocate said they couldn't set the appointment the way they the orders were written. So I gave up. My doctor called me and said they really wanted me to get this done, it was important! By the way I HAVE GOOD INSURANCE!!! So once again I called to make appointment. First I was told I would be required to bring the Written order from my doctor. Then they told me I needed to bring the results of my last mammogram. I told them I did not have them. It's been over 10 years and I couldn't remember where it was done. So they told me they couldn't schedule a mammogram without it. Well you know what ? I've lived this long without a mammogram ! I am a paying customer and if you don't want or need my business that's fine. My doctor sent same exact order to Bright Light Medical Imaging... and guess what... THEY CALLED ME! And as easy as can be I have an appointment with NO ISSUE!

I can't tell you how dissatisfied I am in this location. I went there on Tuesday for a test and not…read moreonly was i greeted with the rudest lab technician. She was ready to drop blood from me when that was clearly not what I was there for. When I told her she argued with me and not only did she have me down for a different doctor she insisted that's why I was there. Now it's been two days later and I haven't received the results back. My dogs vets received the results back the very next morning for the same test. I would recommend staying away from this facility.

Nice people, but the doctor I saw was useless. I was having severe digestive issues with blood…read more(food poisoning from chipotle) and the Dr. just gave me a bucket to collect a stool sample. However the stool sample had to be brought to a different location and I wouldn't have results for 5 days... The most ridiculous thing was that I was billed $240 for a 5 min visit where the doctor suggested to just eat bread and rice... Will never go here again.