Ryan Murray gave us a quote in June 2024 and we paid the full amount. Now we are at the end of…read moreOctober and look what was done.... I called, text, it was either a excuse or let's get this done by the end of the week Please do not call him. I have to find another contractor for finish. But more money.

great quality at a reasonable price. Some other companies in the area I felt overcharged but not…read morethese guys! Jim and Ryan were great to work with and made every effort to make sure they delivered what worked for me.

Sure Fix did work for me several years ago. Everything looked great in the beginning. However, we…read morenoticed doo were not even, my kitchen ceiling started leaking. It was coming from behind the wall of a shower Sure Fix installed. The light fixture fell off the wall. I had a professional electrician come in and he stated the light fixture and several outlets were in installed incorrectly. A plumber came in to repair the shower but stated Sure Fix should be responsible for fixing my ceiling. Whenever I tried calling the secretary stated I would receive a call back because the owner was in Lebanon on vacation etc. unfortunately my husband took ill and passed and I finally called Sure Fix back. As soon as the owner left the house I received an expected bill and asking for half payment immediately. I called and stated I am a widow and senior citizen and do not feel comfortable paying in advance. I was told 'it was ok'. The next day the secretary called and was extremely rude and stated that Sure Fix would not be doing any work for me with no explanation. I asked to speak to Henry the owner and I was the is too busy doing sales.

We signed a contract with Sure Fix on April 5th for painting, carpentry, tile work, plumbing and…read moreelectric work totaling over $25,000 to remodel the house we had just moved into. Sure Fix's performance was decidedly mixed, and we would not hire them again. 1) 5-6 WEEKS LONGER THAN ESTIMATED Before selecting Sure Fix, Henry the owner told us the project would take TWO TO THREE weeks. In reality, they took EIGHT WEEKS, or 3-4 times longer than the estimate. 2) LATENESS NOT DUE TO ADDITIONAL WORK We added and subtracted work items after the work began, and the net cost of additional work only totaled about 20% more than the original price--a workload justifying only a few days of extra labor, and not a 5-6 week overrun. 3) ON MANY DAYS, DID NO WORK ON OUR PROJECT There were many days when only 1 or 2 workmen worked for just a few hours, and at least 10 entire days when no workmen came at all. This was a matter of health for me, as I have asthma and was adversely affected by the dust that the prolonged work period exposed me to. 4) THEY JUGGLE MANY JOBS AT THE SAME TIME Tony, the project manager, justified his periodic abandonment of our project by writing: "We have several jobs going on and we have to be fair to everyone." We felt, however, that being fair to us would mean completing our project, without gaps of inactivity, in 2-3 weeks as promised--but that did not happen. Instead, Tony wrote on a day when no work happened: "I have other jobs to do." 5) MADE MAJOR MISTAKES COSTING US TIME AND/OR MONEY Among other mistakes, a whole week was lost when Sure Fix erred by ordering a custom countertop made of the wrong material. In the end, Henry charged us an extra $1,500 for the substitute higher-grade material we ultimately selected, but we would have been happy with our previous choice for $1,500 less. 6) STOPPED COMMUNICATING AFTER LAST PAYMENT, LEAVING WORK UNDONE After we made final payment, we could see that final touch-ups had been done with the wrong paint, and those touch-ups now required touching-up themselves. I texted Tony several times and left a voice mail for Henry to schedule the fixes still due, but neither of them bothered to answer me. SUMMARY Their workmen were friendly and the work was generally good. But on balance, we would certainly not hire Sure Fix again. Photos of some of the work that Sure Fix left uncorrected are attached.

Very professional and did amazing work. Backsplash in kitchen turned out beautiful. Flooring in…read moreBedrooms are so nice. Even did my blind installation. Added grab bars in shower. People were nice and thoroughly cleaned up when job was completed.

My husband and I love our custom kitchen. Tim designed an amazing way to use our strangely shaped…read morearea. It's beautiful, functional and beyond our expectations.

Best contractor I ever dealt with, punctual, professional, courteous and clean…read more When they were finished there was no evidence they were there, except for our beautiful new windows. These guys even installed my air conditioner for me. I will recommend them to everybody.

I had a new porch and steps and other work done by Chris Revak a year ago and the boards are…read moresplitting. I'm also having problems with the door he was supposed to fix. Everything he touched I'm having a problem with so I would advise everyone to find some one else to do the work if you want it done correctly.

The scope work which we wanted done required the workers to use the preexisting and functioning…read moresump pump. The first night after they installed the french drain system and new pit, the sump pump started mal-functioning. The workers came back the next day to finish the job and told us that the floater was sticking and that we may need a new sump pump. Mike tried to scare us into buying a new sump pump for $450. Knowing that we could go buy a perfectly good sump pump for less than $200 at Home Depot, we said no. They "finished" the job and we paid Mike in cash. Well, the next day our sump pump failed again and caused water to seep up onto our basement floor. We called Mike to ask him to come repair the sump pump that his workers had carelessly broken. He told us that there was nothing that he could do and that they don't fix sump pumps and that's why we should have bought a new one yesterday. Furthermore, he didn't offer any sort of remediation. Immensely frustrated after spending all that money, still having a wet basement, and getting no assistance from the company, my husband went to take a look at the sump pump himself. Low and behold, he found little pieces of plastic in the pit that the workers left in there. He removed all the pieces and ever since the sump pump has been working like new. We truly felt like they were sabotaging our sump pump on purpose to scam us for more money. Even if this was not the case, it was still negligence on their part. Furthermore, Mike who claims that he oversees everything only showed up on the last day in order to get paid and never bothered to inspect the quality of work. Overall, even though our basement is dry, the customer service and accountability were lousy. I would not recommend this company to any of my friends or family members.

Not sure i noticed the bad reviews when i was searching around but i had a great experiece…read more Basement Lifeguard was able to fix a too small and ineffective sump pit with a standard sump pit, in tight conditions in a day. They did a fantastic job, kept me updated on the progress and everything is working great to this day. The existing pit was way too shallow, which was shown by the fact that when the job was done right it took 2 days for the water to settle from filling and pumping out. A while later everything is still working fine.

Recently had a kitchen cabinet repaired, and flooring replaced in most of our downstairs after…read morebeing damaged from an unknown water leak from our dishwasher. Tyler is very knowledgeable, and gave an honest assessment of what needed to be done. He is very thorough and meticulous as he also discovered a water leak around the powder room toilet, with damaged sub flooring which he replaced. He also had to unexpectedly treat some unknown mold. He then detected some slight warping in the new flooring shortly after they began laying it. He dealt with the flooring company even when they initially said it was fine. He insisted it was defective and proved this to them through photos and an on-site visit. He had all the new flooring replaced with a different option and the job was completed as quickly as possible. He was always very conscientious about keeping our home clean, safe, and "livable" during the project knowing we have 2 toddlers and 3 dogs in the house. Have nothing but great things to say about him and his assistants. Would recommend his company to anyone!