Beware and do not go to this location!!! The front office staff is terrible and rude. They offer no…read moreguidance for parking so I parked on the street. The meter was broke so I had to get assistance from the parking assistant. When I finally got in the building after waiting in line, they informed me that I was 11 minutes late so my appointment was canceled. I explained I had been there for 20 minutes trying to park but it was broken and they provided no guidance on how to park in their garage. I just moved here from out of state. Once I showed them the address THEY provided in Mychart, they realized they never provided parking instructions or the address to the garage. They told me I can try and come back 4 hours later after I already took off work. They provided poor communication and were extremely rude. I will never recommend this office or location.

Deanna Joe is a gifted physician. She is knowledgeable, caring, sensitive to her patients needs and…read moreshe has the skills necessary to give you the confidence to follow her guidance. I have been seeing her for a few years. I trust her and that means a lot to me. You can't go wrong with Dr. Joe.

This will be my last visit to this location…read more I have a sinus infection. Had them before. Sometimes I get one in the Spring. Know exactly what's going on. Know what the effective treatment has been every time. I haven't been sick long enough with it apparently. As I've had a sinus infection 3 years ago, they asked if I'd seen an ENT. Waste of half a day off work. Had poison ivy. Had it before. Knew exactly what's was going on. Knew when, where and how I got it. When poison ivy starts sprouting, I will come in contact with it because I don't see it. Argued with me as to what it was and didn't want to treat it. I had to demand the effective treatment of steroids and cream. Had an ear ache. Knew what my symptoms were. It was Summer. Had been to the beach. 3 trips to this location for three different incorrect and unsuccessful diagnoses. They went as far as to tell me I had a fungal ear infection and I needed an ENT. Nope. Went to my GP and they removed wax buildup I had pushed deep by accident. Instantly better. Listening to the patient and treating them the first time is all I'm looking for. This location demonstrates they cannot do that. Not steering me to an ENT 5 weeks in the future. I have had multiple visits that resulted in incorrect or unreliable treatment. All the ailments were run of the mill, seasonal situations, with easy, common remedies. This ain't an episode of HOUSE. Edit: they did finally give me a script for antibiotics, so the visit wasn't a whole washout. One star added back.

Even paying my bill was great!!! So if I'm starting there just know my whole entire visit went…read morewell. Started with the front desk personnel. I was greeted as I walked in which is a plus because sometimes cs folks can be unpleasant. My wait was under 10 minutes. My triage personnel was just too cute and very polite. She took my vitals, told me what there were and ASKEd me if I wanted too be weighed....lol. I did and that was good too.... My physician was very knowledgeable about my condition and she subscribed me a bunch of stuff to take care of my pain and condition. I truly recommend Piedmont. This is my first time at this location, I have visited the Camp Creek location also and top tier just busier. Thanks for a stressless visit. If I ever have to be seen urgently, it will be with Piedmont y'all!!!

I encountered difficulties with the outpatient concussion clinic. There are some good people in…read morethere. However, I received written correspondence faulting me for a busy schedule and other untruthful allegations about missing appointments. They never inquired about recent injuries keeping me from PT. If you schedule an appointment you need to tell the patient and not note cancelled in their patient portal when they weren't aware of some of the appointments due to a miscommunication error. It didn't warrant the action taken. I've received a great deal of care denial with this healthcare system, so I shouldn't be surprised.

This review is of the Woodruff Family Housing at The Shepard Center in Atlanta, GA, for their…read moreoutpatient patient and patient families. This is mainly for informational purposes. We are staying here while my husband rehabilitates at Pathways. Before coming here, I searched everywhere for pictures of the housing so I would know how to prepare. The building is older but serves its purpose well. You'll need to bring cleaning products including a vacuum, mop, bucket, etc. This particular unit had a few of these items but we had to move rooms and the next one did not; be prepared for them to not be available. The kitchen is stocked pretty well although, ours needed measuring cups, spoons, mixing bowls, mixer, and kitchen towels. The refrigerator is full sized but, on the smaller side. There is an ice-maker. There is a standard coffee maker, no k-cups, only ground. There is a microwave and our kitchen happened to have a crockpot, although the first room did not. The hot water takes forever to heat up so run the water for about 15 minutes before stepping inside to shower. They will gladly provide you with any medical needs you may have such as a shower chair, lifted toilet, etc. The towels and washcloths are a step below a hotel and SMALL. My husband found them too rough for his sensitivities. Myself, I thought they did a great job exfoliating, so just your preference. We ending up buying some and made our stay more comfortable. Bedrooms have two twin beds OR one twin bed and one hospital bed. Please confirm with your case worker what your needs are!! Bring blankets and mattress toppers for your comfort. The beds aren't the most comfortable but will suffice; they remind me of dorm room beds. We brought a king sized tri-fold topper, pushed the two twin beds together and made a king sized bed. Obviously this required us to bring our own bedding but completely worth it to us. Hey, if we are going to be here a while, let's make it comfortable!! Keep in mind they can't take donated mattresses when you're done so either meet a neighbor who would appreciate it or be prepared to leave with it once it has expanded. Trash bins are on the ground floor through the parking lot. At night it's dark. The first time I chose to bring mine back in since it was a good walk in the dark and there was a running, white van parked nearby. Hey, I've seen what happens in the movies!! Lots of renovating/construction going on but they are doing an adequate job of rerouting you with very little inconvenience. Security is very friendly and helpful. There is a secured parking garage. You have to have a key card to access the garage, your floor, and your room. There's plenty of handicap parking right by the door of each floor. There is a mailroom. If you're ordering Amazon, I recommend the Amazon Lockers located about a mile or less down the street. There is a delay from the mailroom (I am on day 4 of packages I know have been delivered) and they are not there but a VERY limited time on weekends. They do bring your mail to your room and if you are out, they open the door and place it and any packages just inside on the kitchen table. Very convenient and takes any worry away of your packages sitting out. Be patient .. I was told many are volunteers. Internet is okay at best. The TVs are smart TVs so your apps are available. There is a TV in the living room and bedroom. There is a laundry room on each floor. Keep in mind you can only access your floor. There are 2 washers and 2 dryers. They actually provide the detergent. It's an off brand powder and obviously you can bring your own, as we did. I have not seen any fabric softener so you'll need to bring your own either way. There is a floor downstairs that has couches, games, movies, etc.. Should you need the Shepherd Center or want to utilize their cafeteria, there is a walkway located in the garage area. You are only outside of the building/inside the garage for a very brief walk. The Shepherd Center also sponsors a Family Dinner every Tuesday night at 5:00. The food is furnished by local restaurants and local people that generously donate. It's FREE! Afterwards, they play several rounds of bingo with generous prizes. Mrs. Shepherd, herself, attends almost every meal. She is the very elegant lady on her motorized cart assuring everyone's needs are tended to. Should you need Piedmont Hospital during your stay, if capable, I recommend walking there. It's less than an 8 minute walk. Piedmont makes you pay for parking every single time you leave the hospital. I think the first 30 minutes are free but, then it's $7-$10 according to your stay. I walked every time of day, from very early morning, midday, and late a night and felt very safe every time. I hope that you find this information helpful for your stay! God bless you and your family during this time.

Unquestionably the most thorough new patient evaluation I've experienced in 60+ years…read more My appointment was with the nurse practitioner, who unfortunately had the flu, but Dr. Smiddy worked me into his schedule the same day. Dr. Smiddy spent more than 30 minutes, one on one, going over my medical history and was steadfast in his pursuit of details regarding my health. He's also a bit of a rare find in that he possesses a very keen sense of listening. Furthermore, while the results of my bloodwork were good and unloaded into the patient's portal the following morning, Dr. Smiddy had an associate call me just to reassure me that everything was fine, which is a courtesy I've not experienced since patient records were put online. Highly recommended.

The front office staff is not professional. They do not identify themselves by name when answering…read morethe inbound calls to the office so you will not know who is talking to you unless you ask them for their name. When requesting any help with medication refills over the phone, they will read a script to contact the pharmacy again to have them send over the request to get the refill and not allow you to speak to a nurse or doctor. They will not admit any errors or mistakes. Their webpage states, https://druidhillsprimarycare.com/coming-soon for Prescription information, This Page is Under Construction. When you have any additional questions for the doctors, you must make an appointment with the doctor as they will not call you. I am no longer a patient at this office after several years of issues with them as they were unwilling to realize the front office staff was not helping people.

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

I am not sure what happened but the physician's assistant who worked for them for decades just…read moreleft. I am not sure why, but I presume it's because they worked her fingers to the bone, as she was very good with patients and always booked because people loved her. Her workload was huge and, I am sure, overwhelming. Now that she is gone, they have basically kicked her patients to the curb. Just called for a prescription refill and they said you are no longer a patient because we are not seeing her patients! WTF?? So lame. I cannot attest to their worth as doctors but this seems vengeful and sour grapes. Seems there's a better way to resolve your business disputes than taking it out on patients.

I was pleasantly surprised when I took my mom here for her initial visit. She's on Medicare and…read moreMedicaid, so you normally get some pretty crappy docs, but not this one. He took 1.5 hours to perform a complete examination, listened to past problems, made some referrals and suggested she have some procedures done. I was very pleased by his ability to listen and understand my mom, who suffers from mental illness. I only had to interject a couple of times! He seemed genuinely interested in understanding and healing her many health issues. He was also extremely knowledgeable about prescription medicine, even some of her psychotropic medications! Upon leaving both my mom and I felt utterly relieved to have found such a great doctor. HIGHLY recommended for internal medicine.

Located @ 1968 Peachtree Rd NW Atlanta, Georgia 30309…read more Attended a doctor's appointment with my Uncle today. We visited the Labs first then met with his Doctor. From start to finish, everyone was extremely helpful and nice to us as I escorted my Uncle to every area of the hospital. The Care Quality and customer service was excellent and we did not have any issues today. I would definitely recommend this location for your medical needs. It was definitely the professionalism and service for me.

One star. This review is directed at the hospital's…read moreleadership and billing practices--not the physicians, nurses, or other staff who cared for me. They treated me professionally and compassionately. My concern is with an organization that appears to prioritize revenue over patients. I came to the emergency room because I believed I was experiencing a medical emergency--not because I had a choice. I left not only grateful for the medical care, but shocked by the charges that followed. As an insured, working American who pays taxes and health insurance premiums, I found it difficult to understand how basic items and routine services could be billed at prices that seem disconnected from reality. Patients don't comparison-shop during emergencies, and they shouldn't be financially punished for seeking care. The standard response is always, "That's just how healthcare works." But those prices are set by people. Leadership chooses the policies that determine what patients are charged. The medical staff earned my appreciation. The billing practices earned this review. I hope the leadership of this organization takes a hard look at whether its financial priorities truly reflect its mission to care for the community.

A hidden gem. A one stop shop. I was able to get my teeth cleaned , my physical and picked up my…read moreprescription at the same office. My prescription by the way cost me less than going to another pharmacy. The staff in both areas were friendly and professional and the providers listened and I felt gave me excellent care. I highly recommend.

The Gresham location for dental: The staff was EXCELLENT! The care by the dentist that I saw on…read moreMonday was EXCELLENT!! The very nice MANAGER spoke to me and asked that I leave a review. I wanted to give 5 stars... HOWEVER, I have been calling the office for 3 DAYS STRAIGHT, with NO ANSWER OR RETURN CALL!!! 1. I get CONSTANT recordings that tell me I'm 1st in line. Then states I'm third in line. Then tells me I'm 2nd in line...no one EVER, EVER answers! OR, I am re-routed to another office where a man answers. I have pushed every button for every option on the recording!! And NO ONE ANSWERS!!!!!!!! 2. I have 2 phone numbers to Gresham Dental that NEVER ANSWER! If this is a staffing problem, something SERIOUSLY NEEDS TO CHANGE!!! 3. I am CONSTANTLY transferred to the EXECUTIVE ASSISTANT'S recording!! Where I leave DETAILED messages...to no avail! She DOES NOT CALL ME BACK!! I have stayed on hold for HOURS attempting to get through! 4. The recording tells me to leave a call back number. I did. NO CALL BACK FOR 3 DAYS!!! 5. After 2 HOURS ON HOLD today, I was again re-routed to a guy who finally said Gresham was CLOSED Today!! What??? No one thought to leave that on a recording??? 6. Prompt phone attendance is CRITICAL to EVERY medical facility. Anytime you have phones THAT CANNOT BE ANSWERED AT ALL, SOMETHING IS CRITICALLY WRONG!!!! 7. My dentist was to give me a referral to an Endodontist for this week regarding an infection. Well that's not going to happen as this week is now over! An infection is ALWAYS critical!!