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    Correna Smithburger - Funeral Advantage

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    3 years ago

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    Lori Vance - State Farm Insurance Agent - Ad powered by: YPC Media

    Lori Vance - State Farm Insurance Agent

    (2 reviews)

    Best agency in town! Super friendly, great customer service, awesome atmosphere! Would recommend to…read moreanybody!

    After being a loyal State Farm customer for over a decade, I never imagined I would have to write a…read morereview like this. The way my claim has been handled has been absolutely unacceptable. I have experienced horrible customer service, virtually no communication or collaboration, dozens of phone calls, last-minute adjuster cancellations, and an apparent complete lack of respect for both the customer and the contractors trying to complete the work. I have spent an unreasonable amount of time chasing answers, making calls, leaving messages, and trying to get different people within State Farm to communicate with each other. The local State Farm office has provided zero meaningful assistance in getting this resolved. The most frustrating part? The damage STILL has not been fixed. After more than 10 years of faithfully paying for insurance, when I actually needed State Farm to step up and help, I have been left feeling like I am on my own. Contractors are being left to deal with unnecessary obstacles, adjuster appointments are being canceled at the last minute, communication is inconsistent, and no one seems willing to take ownership of the situation. I could write paragraphs about everything that has gone wrong, but the bottom line is simple: I needed my insurance company to help resolve a claim, and State Farm has repeatedly failed to do so. This isn't about expecting special treatment. It's about expecting the basic level of customer service, communication, professionalism, accountability, and respect that any paying customer should receive. For a company that has had my business for more than a decade, this experience has been incredibly disappointing. I trusted State Farm to be there when I needed them. Instead, I have spent weeks fighting to get someone to simply do their job. Jake from State Farm may be there when you need him -- but apparently nobody is there when you need your claim actually resolved. State Farm, this needs to be addressed. I am not asking for anything unreasonable. I am asking you to communicate, take ownership, work with the contractors, and get the damage fixed.

    Insurance Centers

    Insurance Centers

    (1 review)

    I had a business for six months where I rented a small space at a local Antique and Flea Market. I…read morewent to "Insurance Centers Inc" and purchased ERIE insurance on the space in the event someone would fall and hurt him or herself. The "Commercial Producer" sold me the insurance with the understanding that I wanted it for either three or six months only. She instructed me to simply pay only the invoices that applied. Once my payments ceased, the insurance would cancel. I just got thru having to pay an amount more than what was originally agreed and I was notified by a collection agency that my account was way over due. Every notification I received had a different amount so I wrote to the collection agency, Erie's president, and to Insurance Centers Inc. asking them to get together and figure out if I really did owe them anything and notify me with a final statement. I apologized for any misunderstanding between me and the Insurance Centers representative even though I thought the terms to be clear and simple. The only response I received was from a representative to the Erie President saying I needed to pay the deliquent amount of $3.02. In my correspondence, I asked Insurance Centers to contact me and verify my credit rating was not effected as a result of all these intimidating and confusing invoices BUT they never bothered to contact me. If I ever have another business I will NEVER consider ERIE as my insurance provider. I never had to file a claim with them while I was in business but can you imagine how chaotic it would have been if need be? And for "Insurance Centers Inc" , not my business anymore, not my respect, and definitely not my recommendation.

    From the owner: Insurance Centers, Inc. has been insuring individuals, families and businesses for over fifty…read moreyears. Realizing that independence is a true benefit to you, our client, we are able to offer the best rates for Home, Auto, Business, Life and Health Insurance. With three locations in Morgantown, Bruceton Mills and Kingwood, we ensure Insurance Centers, Inc. is the most accessible and most convenient agency in the area.

    Correna Smithburger - Funeral Advantage - lifeinsurance - Updated September 2026

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