Dr. Nelson is a terrific doctor in his field . He removed my mom's Cateracts that were pretty…read moreextensive , restoring a lot of her vision that she has been without for several years. He's very kind and takes time to talk with the patient and their family. The office and medical staff are also very nice and provide great customer service.

Dr. David Gross did a great job removing 2 cataracts and so far, I am very…read morepleased. I did have a black eye after the 2nd cataract removal, but that is sometimes a side effect. It went away in a few wks. I use my reading glasses much less, as the ones I have now aren't right anyway, but will be perhaps getting new reading glasses for very fine print. Other than that, I can see everything much clearer and brighter all around me. I don't have the blasting glare from sun in my eyes to drive during the day, and I think night driving will be ok too, I just haven't done that much of it yet. They were all very professional in his office. He is very good at what he does. from Shirley

After going to America's Best for years, My Eye Dr was in network for my insurance. We got there…read morepromptly 15 minutes before our scheduled appointment. All the employees were so courteous and knowledgeable. The wait for my two kids and myself wasn't very long. The eye dr helped my son with a little dermatitis with his eyes and explained everything. The woman helping us with our glasses was so very nice. The kids and I had a great experience. I even got a free pair of sunglasses! I would recommend this place to all my family and friends.

the 3 ladies that work afternoons are like the wicked stepsisters.. they hate their jobs and are…read morevery rude.. been a month and still have not received my glasses with no projected date to receive them. WILL NOT RETURN after this transaction...

I went to Meijer Optical a week ago. The doctor was great. Very informative about everything she…read moredid. Explained what she was doing and looking for. The young lady and a man that worked in front were also super nice. It was a great experience.

I had already had my exam and was shopping for a better price. They accepted my insurance so I…read morewent ahead and order my glasses. I was never given a receipt ever. I got two pairs and the total was almost 700.00. when I got home I found out the my insurance claim was rejecte. This is going to be fun Monday. oh for the first time ever no care package was given and the cases are the cheapest possible.

It was my first time at the Portage Americas Best location and what a great experience I had!!!…read moreJoann was very welcoming when I first arrived! She started my appointment on a positive note! It was my first time having a remote appt as well and it was great! doctor was very patient and knowledgeable! Next Sheila helped me pick out my glasses love love her!! She made me feel right at home! Overall I had a great experience compared to other places!! They weren't pushy at all which made me want to buy two pairs of glasses!! I don't like when sales associates are pushy that just makes me uncomfortable and want to leave! I'll definitely be a regular here at this location! I can't wait for my glasses to arrive!! And to try out my new contacts! Also there was no wait time all all! Everything went smoothly!!!

I decided to go and get my annual eye exam and I wanted to go to America's Best. So I decided to…read morego to the portage Indiana location. I had totally forgotten that it was October 31... Halloween. The place was decked out for Halloween and all of the staff members, including the doctor. We're all dressed and various costumes, which was awesome. I was sitting in the waiting area ready to see the doctor because I had already selected a nice frame that was on sale. The eye doctor dressed in an 80s jogging suit that was color blocked was really cute. Exam went well. Pressure was great eyes had improved. Ordered my glasses received them within two weeks. Overall experience was very good. The environment is very comfortable and laid-back. I would give it five stars.

We've been going here for 3 years, since our insurance changed and didn't cover our current…read moreoptician. Up until last month everything was hunky dory. I placed an order for contacts and was told they'd be in in a week and I would receive a call. Life got busy and I wasn't able to make it in, nor did I receive a call. I went in over a month after my contact order was placed to get my daughter's eyes checked and asked to pick up my contacts that were paid for. I was then told they'd just gotten in a really big order and they'd go through it and call me. Three days later I called back after not hearing from them. 9:50am the Drs wife (who is employed there) told me they were incredibly busy and she had three people in line and instead of sitting on hold wpuld I like her to call me back. Sure. 2pm I called back. She tells me they're still so busy and she hasn't taken a lunch and she hasn't forgotten about me. This was a Thursday. Tuesday around 2 I call back and am told the Drs wife has my chart and has left and they are waiting for her to return. I asked to jist get my money back (205 from ins and 32 out of pocket) and am told the Drs wife writes the checks. I called my vision provider and have them contact the Dr Szabo's office on my behalf. They are told the Drs wife is out of the office due to a funeral, and she has my file and won't be back until Friday. This is unethical. Why does she have my file out of the office? Why, when she is well aware that I am looking for my order? I paid on July 14th. It is now August 31st and I have yet to receive anything as much as an apology. Save yourself the headache. Don't go here.

Unfortunately I had to actually give a star for this. This…read moreis possibly the worst eye care experience I have had. The Dr himself was the only good part of this office. I ordered glasses on July 17th. Two weeks later I ordered contacts and paid in full. After a month of waiting for my glasses I decided to start calling for answers. I was told by the Dr's wife that the lab had lost my glasses and she would try and find out what was going on. I never heard anything back from her on the matter so I had to call again and again. Every time I called the staff would tell me the Dr's wife must've taken my chart home with her. A month later she told me the same thing. The lab lost my glasses. I received my glasses at the end of October. When I went to pick them up the one and only person in the office (who had a toddler running around) told me I would have to come back for adjustments because she didn't know how to do them. So, where are the contacts? Who even knows..I talk with the Dr's wife again and she says she will reimburse me my out of pocket for the glasses and the contacts since they never came in. That I can pick up my prescription and order them some where else. Finally go in to get my money back and my chart is no where to be found. Again. The woman at the front desk calls the dr's wife because there isn't a note anywhere saying to reimburse my expenses. The wife says that she agreed to my out of pocket for the glasses but not the contacts. Which still isn't making sense because I never received them. The lady in the office opens a drawer and THERE ARE MY CONTACTS. She said "ya, I marked on here that I notified you in August that they were in, do you still want them?" She hands them to me and I ask if they're expired because they say September 2017 on the side. She looks and says no that's the manufacturing date.....then how did you notify me in August? This was the most exhausting experience I have ever had, anywhere. They are unorganized and unapologetic. Customer service is non existent.

After being a patient for many many years when it came time to rely on Medicare for services I was…read moreinformed by the unfriendly staff.... Szabo does not accept Medicare. Not much customer appreciation here.

This is a challenging review for me to write, because I had expectations that were not met by Dr…read more Frey's practice. I came to realize over time, however, that my expectations were inappropriate. Dr. Frey does eye exams and sells glasses and contact lenses. That's it. He only does it three days a week, Tuesday, Wednesday and Friday, regular business hours only. No evenings. No Saturday hours. If you need glasses or contacts, and you are available mid-week, this is probably fine for you. You're probably a senior citizen, and you like getting your business done on weekdays, when the crowds are less. Apparently Dr. Frey is the only optometrist on staff. I called on one of his business days when my elderly relative, a resident of Hobart, needed to see an eye doctor right away. The receptionist told me Dr. Frey had a family emergency, and there was no other doctor in the office. No criticism of taking time off for a family emergency; however, it showed that this business is a one-man show. There's no back-up for him. I called his office on another occasion, when a second elderly relative had an eye infection of some sort. I was referred to the hospital emergency room. Dr. Frey only does business by appointment, and does not make room in his schedule for an unexpected illness. You see, I had this idea, this crazy idea, that Dr. Frey was more than he wants to be. I thought he might be acting as a physician, and that he would see people who have eye problems, eye emergencies, and the like. I was wrong. He wants to do eye exams, and sell stuff. If he sees anyone who actually might have an ongoing disease process, he refers them to another practice. He's got himself a pretty sweet deal. I wish I could work three days a week and make enough to live a comfortable life. So, Dr. Frey is what he is. If you can manage your expectations, and think of him as no different than some retail optometry chain in the mall, but with really lousy business hours, you'll probably be fine. Just don't expect real medical care here.

Top quality health care for everyone . If you have insurance , they likely will accept it . If you…read moredo not, sliding fee scale is available and their costs are lower than most private offices . They offer many services including dental , vision , podiatry, behavioral health and vision.

If you are on Medicare, be extremely careful. They do not bill it correctly and you will be in for…read morea huge bill. Loved the doctor but their billing is a complete joke.