I debated whether I wanted to do this review, because I got the sense the owner had had a rough day…read moreand our experience may not have been typical. First, the cleaners arrived three hours late--a job ran over, then they got lost. (I had given her the address of the complex when I booked the cleaning and she assured me she was familiar with it, but apparently not). Wouldn't have known any of this had I not called and texted to find out where they were. When they arrived in the early afternoon, The owner quoted us a final price and took payment before leaving for another job, and the other person stayed to "clean" our 2 bed (only one being cleaned though), 2 bath apartment. "Clean" is in air quotes because Cleaner #1 didn't do much during their four hours beyond clear the counters off, unplug the cable box from the TV, sweep the kitchen and living room, mop one of the bathrooms and take a long smoke break. The cleaner took a second smoke break at around the 4 hour mark and said the owner would be meeting him downstairs because he had left his cell phone in her car. 45 minutes later the owner returned, and stuck around for about 3 hours to finish the job (Per the owner Cleaner #1 went to get a drink and we never saw him again). I'll give the owner this--she is a hard worker and was pretty clearly trying to salvage the situation. (it's the only reason this is a two star review). She accomplished several times more than cleaner #1 in a little less time. However, in the interests of triage (we were most concerned about the kitchen) we asked her to emphasize cleaning the oven, microwave, and fronts of cabinets above the microwave when we saw how long it was taking, as the stove had a lot of grease buildup. She did a good job on the interiors of both appliances, but left a lot of grease on the fronts of them. I re-cleaned them both this morning, and did a better job in 15 minutes than their combined 8 hours. Long story short, I don't wish them ill, and we may well have caught them on an off day, but we won't be taking her up on her offer of ongoing cleaning. If you want to take a chance on them, I recommend doing so in a low stakes situation (not right before a party or house guests), on a day you have a flexible schedule, and to be very clear on what your top priorities are in the event they run out of time. If I were to do it again I would have told them at the start to just do the kitchen and baths and ignore the rest of the house, given they were already 3 hours late and the rest of the place was reasonably tidy. To the owner: At a minimum, I'd recommend having a performance conversation with cleaner #1. We got the sense he may have created a lot of unnecessary stress for you yesterday, and as a manager myself you deserve better.

I have never had professional cleaning done in my house before but decided to start since I do not…read morehave time to keep my house clean. I chose Touched by Magic based on the positive reviews on yelp and the website. I called and asked a couple of questions, got my quote and scheduled a cleaning. The price was decent and we were able to schedule a cleaning soon. We scheduled the cleaning for Sat at 10 am. Around 10:15, no one showed up so I called to see if she is having trouble finding the house.... no response. I called around 11, still no response. I am very disappointed in the business. There are all these rave reviews and no one showed up. Finally around 12:15, I finally get a text that there was a family emergency. It would have been no big deal if she had to cancel because of an emergency. I understand since stuff happens but it would have showed some kind of sincerity if she told me at the appointed time or before that she couldn't make it. It would have showed an effort and that she didn't forget the appointment but nothing except a text after multiple calls and a voicemail from me.

OMG! If you're going to hire someone to clean your home or office and leave it detailed like a…read morefresh BMW, Kendra, with IMadeaMess.net, is the person to go to. 800 sq ft. Of construction dust and indoor/outdookr dirt from workers, and I needed a space rentable and clean in 36 hrs.?! Well, they turned gray and brown to the blue and white they were intended to be, and every tile and piece of glass and chrome in the bathroom sparkled. I even needed a couple screws tightened, and, vroom vroom, done. I was truly impressed. I'll be having Kendra back for return service and so should others try IMadeAMess.net out.

I first contacted Kendra ( also goes by Kene) to perform a deep cleaning of my home after a…read morerenovation. My home went from uninhabitable to sparkly in one day. I have a crazy schedule, so having somebody else do this was life changing. The rates are quite reasonable, especially considering that Kendra is so efficient and no-nonsense. Lesser advertised are Kendra's skills in general carpentry, horticulture, and hospitality management. We've organized lots of projects including caulking, painting, skim-coating and even a custom window replacement. Each one has been finished with great care and attention to detail. If you have a short term rental property IMadeaMess can also do quick turnaround services. The first cleaning included making the beds, and I felt like I was in a luxury hotel, but with my own bed linens... I'm not sure how that happened... hospitality skills. Kendra works with autonomy and has great judgment, but the more you consult the more you will learn and be able to discuss your preferences. Highly recommended. A++

Andres and his crew were so accommodating to my schedule which was wonderful. I let him know what…read moreI wanted done and they made it happen. His team was friendly and I'd recommend them to anyone. They cleaned the entire house in just a couple of hours and still paid attention to every detail. I'll be calling them again for sure.

Charles booked a job with me, then got antsy when I called him back less than 24 hours after he…read moreleft me two voicemails and two texts. He informed me that he was worried about me, since I was not responsive enough to him. Several hours later, he called me and claimed his "partner" wouldn't allow him to do my job unless I paid cash. It was an $8k job. Charles wanted me to provide him with $4,000 cash to start the job.

Did a great job. Timely, beyond through & was very helpful solving my problem. Terrific cleanup…read more Beautiful plastering. Highly recommend Charles. -Dale Baxter

I would not recommend this company to my worst enemy. They ruined what was supposed to be an…read moreexciting moving experience, as we purchased our first home, but turned it into a nightmare. We booked with them to clean on a Saturday afternoon and explained to Jason Alexander that we had booked a uhaul to move later that day so we would need a team of people, not just one person. He reassured us that for the $240 deep clean it would be 3 people and since our house was empty it shouldn't take long. Since we were moving from Philly to NJ I asked if I could leave the door unlocked since the house was empty and we were moving that day with a small child. He said no I needed to be there to do a walk through the house with the cleaning team. I arranged for a sitter for my son as noon is is nap time and headed to NJ to let the cleaners in. To my surprise they were a no show. I waited about 20 min then called Jason Alexander who sounded like he just woke up from a nap. I explained I had driven to NJ to let the cleaners in and he said something along the lines of oh, yeah my bad, they called out. I immediately started panicking as the house was dirty and we needed it cleaned as we were moving in that day, which he knew. He was very nonchalant about people not wanting to work and it's hard running a business when people don't want to work. Well that doesn't explain why he didn't call me so I could make arrangements with proper notice about people calling out. I shouldn't have to call him after our scheduled appointment that he already took a deposit for $160.00, to have him tell me then. Not to mention his tune completely changed from over eager and singing praises about his cleaning company when we booked, to "the best he can do is rebook us or give us $15 off. Which is ironic bc his website charges $50.00 if you are late for your appointment and you have to reschedule. I had to literally beg him over the phone to find someone to clean our house because all of our furniture was getting moved in later that day. He kept saying how times are hard, people don't want to work, it's hard to run a business, it was a joke. And our backs were against the wall as he had our deposit already and it was now way past our appointment time with no one to clean our house. He finally found ONE person. Who they did a great job, that is why he is getting one star. She did 5 star work however, we were moving in while she was there as it was one person not a team of cleaners like he promised. So wet floors were being walked on as furniture was being moved into the house. She was cleaning while we were moving stuff in because that's the only choice we had. I wish I never went with this company. Or that they had the common decency to make me aware of the fact his team called out. AVOiD AT ALL COSTS!!!

I used their services for a move out situation. Jason was very accommodating and able to schedule…read moreme on short notice. The work was professional and high quality. I would recommend them again. Thank you.