I debated whether I wanted to do this review, because I got the sense the owner had had a rough day and our experience may not have been typical. First, the cleaners arrived three hours late--a job ran over, then they got lost. (I had given her the address of the complex when I booked the cleaning and she assured me she was familiar with it, but apparently not). Wouldn't have known any of this had I not called and texted to find out where they were. When they arrived in the early afternoon, The owner quoted us a final price and took payment before leaving for another job, and the other person stayed to "clean" our 2 bed (only one being cleaned though), 2 bath apartment. "Clean" is in air quotes because Cleaner #1 didn't do much during their four hours beyond clear the counters off, unplug the cable box from the TV, sweep the kitchen and living room, mop one of the bathrooms and take a long smoke break. The cleaner took a second smoke break at around the 4 hour mark and said the owner would be meeting him downstairs because he had left his cell phone in her car. 45 minutes later the owner returned, and stuck around for about 3 hours to finish the job (Per the owner Cleaner #1 went to get a drink and we never saw him again). I'll give the owner this--she is a hard worker and was pretty clearly trying to salvage the situation. (it's the only reason this is a two star review). She accomplished several times more than cleaner #1 in a little less time. However, in the interests of triage (we were most concerned about the kitchen) we asked her to emphasize cleaning the oven, microwave, and fronts of cabinets above the microwave when we saw how long it was taking, as the stove had a lot of grease buildup. She did a good job on the interiors of both appliances, but left a lot of grease on the fronts of them. I re-cleaned them both this morning, and did a better job in 15 minutes than their combined 8 hours. Long story short, I don't wish them ill, and we may well have caught them on an off day, but we won't be taking her up on her offer of ongoing cleaning. If you want to take a chance on them, I recommend doing so in a low stakes situation (not right before a party or house guests), on a day you have a flexible schedule, and to be very clear on what your top priorities are in the event they run out of time. If I were to do it again I would have told them at the start to just do the kitchen and baths and ignore the rest of the house, given they were already 3 hours late and the rest of the place was reasonably tidy. To the owner: At a minimum, I'd recommend having a performance conversation with cleaner #1. We got the sense he may have created a lot of unnecessary stress for you yesterday, and as a manager myself you deserve better. read more

I have never had professional cleaning done in my house before but decided to start since I do not have time to keep my house clean. I chose Touched by Magic based on the positive reviews on yelp and the website. I called and asked a couple of questions, got my quote and scheduled a cleaning. The price was decent and we were able to schedule a cleaning soon. We scheduled the cleaning for Sat at 10 am. Around 10:15, no one showed up so I called to see if she is having trouble finding the house.... no response. I called around 11, still no response. I am very disappointed in the business. There are all these rave reviews and no one showed up. Finally around 12:15, I finally get a text that there was a family emergency. It would have been no big deal if she had to cancel because of an emergency. I understand since stuff happens but it would have showed some kind of sincerity if she told me at the appointed time or before that she couldn't make it. It would have showed an effort and that she didn't forget the appointment but nothing except a text after multiple calls and a voicemail from me. read more

Stephany and Mike were awesome! They have been very responsive while scheduling and have been professional and super nice. My 3 story row home was in desperate need of some TLC, my husband and I just had a baby and I wasn't up for cleaning... yikes!) ... Stephany and Mike were incredibly detail oriented in their cleaning the house. They were awesome working around me and baby (and putting up with my neglect cleaning the house). Their attention to detail was awesome, and they were wonderfully thorough. I definitely recommend Touched by Magic if you're considering them. read more

We had just gotten keys to our new rental, and for a number of reasons it had not been professionally cleaned between tenants. We found Touched By Magic here on Yelp, and the reviews are all 100% true! Stephanie was able to accommodate us on very short notice, she was very communicative all through the process (sent a text when she was running just a few minutes late - this is a huge plus in my book!), she was friendly, and most importantly, she cleaned the heck out of our house! Every surface was sparkling, and the entire place smelled clean and ready for us to move in. When I came in at one point, Stephanie was up on the kitchen counter, cleaning the top shelves of the cabinets! This is real attention to detail, and we will absolutely call her next time we need cleaning help. read more

Stephanie and her team did a great job on my negelcted house. The deep clean on our kitchen is amazing, from the fingerprints on the fridge to drips on the cabinets, its sparkling. Every bit of cat hair from my guys has been cleaned from the corners of the floorboards and every surface is dust free. Stephanie's sweet demeanor makes having her in the house very comfortable, and makes me less self conscious about my mess. I would hire her again for sure! read more

I tried several cleaning services for my home after moving to Philadelphia over a year ago. Each of them had issues that prevented me from continuing with them. Touched by Magic, and Stephanie have provided an excellent value and earned a level of trust with me. Stephanie is extremely flexible and accommodating to several last minute changes. I have been a bi-weekly customer for the last 8 months and couldn't recommend them enough to family, friends or coworkers. When I come home after a cleaning, everything smells and looks clean! read more

For my birthday, I decided to have a cleaning service to come in and do a deep clean on my kitchen and bathroom. I'll be real- I'm not the cleanest person in the world, and neither was the guy in my apartment before me. The two ladies whose names I've completely forgotten were very thorough and did an incredible job! They were also super flexible, and were done faster than I expected! Will call again! read more