The Fisch frame and the Man-O-War frame are the two best fitting sunglasses for my large head (7.5 inch hat size) in the Costa line and most other companies sunglasses. I am very disappointed they discontinued the Man-O-War style. Costa is noted for having among the best lenses in the industry and the polarized blue mirror and green mirror are especially noted for use in fishing with the blue for deep water fishing and the green for inshore fishing. I tend to wear the Fisch Blue Mirror polarized more on land or blue water fishing while I use my green mirror polarized Man-O-Wars for inshore fishing and when just lounging at the beach or a pool I rotate through both. Costa's "Large" size is too small for head and I also have a pair of the Brine model that I really like the look of but they are just too darn small for my head and they dig in under my eyes too much so I wish they would make a version of this style in extra large too and let me trade the Brine in for a larger model. The only trouble I have ever had with my Fisch is the Costa neoprene strap will sometimes slip off of it as with the glass lenses this frame gets a bit heavy but this strap has kept my Fish afloat when strong waves have knocked them off my head so I wish they would make a neoprene version of the Costa Gripper and add the attachment slits to all their frames to use that option. Costa has been famous for their lifetime warranty that really made their sunglasses a good value but sadly they have changed their program to only being a two year limited warranty and now you can also purchase insurance for your sunglasses from them. So far I've had had to use my lifetime warranty twice for my Fisch frames due to having the black rubber parts on the frame just degrade and start disintegrating. For some reason they have also stopped making tortoise colored frames matched with their blue glass lenses. For my most recent warranty claim they didn't have an exact match replacement for my Fisch sunglasses so they gave me a generous number of choices to replace my sunglasses with so it seems I still fall under the lifetime warranty due to when I had purchased my sunglasses. Among the options I was given was the new Diego frame which has strap ready retainer holes in the temple tips. The Diego frame also has no rubber parts to degrade which also impacted my decision. So far I have liked my Diego sunglasses although I choose the "wetlands" frame color which looks similar to the tortoise color in the online pictures but in person it really just looks mostly grey. I still prefer the fit and look of the Fish frames and I hope they make an improved version with less weak rubber components so I can get another pair in the future. I'm not sure if my new warranty claim replacement sunglasses will still fall under the lifetime warranty or if I will be switched to the new 2 year warranty so I guess that remains to be seen and would certainly impact the value proposition of how I view Costa de Mar. So far I have been VERY happy with my experiences with Costa's warranty program and I hope that experience continues. read more

spent over $330 for a brand new pair of glass lens sunglasses from Costa when I receive them in the mail they were already broken. Costa refused to send me a replacement or my money back because they no longer made that design anymore. recommend buying sunglasses from anyone but Costa. They do not stand behind any type of warranty and refuse to give money back for broken products. read more

5 chat sessions, 6 phone calls over the last week and they still can't send me a return shipping label for the canceled order. Its part of their new business plan to never process a refund. Impossible to reach anyone that can actually solve this, it goes in a circle. Worst customer service ever. Will NEVER buy another of their products. read more

Their lifetime warranty isn't what I expected. Almost 100 bucks to fix my sunglasses. I won't be buying any more sunglasses from then. Update Repair came back the one piece nose piece and side area near arms is suddenly changed to 3 pieces and now black and not grey. Only cost me a benjamin. I wonder why it's not one piece now?! Could the product have been defective ??? read more

Costa Del Mar - Costa repair $80 = life time warranty. nose piece and side pieces were grey and one piece. No black 3 piece?? - Eyewear & Opticians Near Me - Daytona Beach, Florida

I live in South Florida and have worn Costa's for many years after moving from Revo. I found the rimless glasses to be extremely functional and great in the Florida sun. Costa's are also well regarded in the boating industry. I currently have four pairs in new condition as well as another pair of Ballast that I am wearing and keep in the car. I prefer the 580 lenses in polarized blue but have the 400's and had grey and green lenses also. Each function differently in unique environments. I have had to use the warranty in the past and just finished a pair. The damage is covered if it's due to Costa and the sunglasses design or function. They obviously do not cover personal negligence and damage like lenses being scratched. They will replace lenses for a charge however. They offer a reasonable shipping and handling charge. I suggest considering a set or two. You can find them online and at Bass Pro locally. read more

Costa Del Mar - Eyewear & Opticians Near Me - Daytona Beach, Florida

Worst pair of sunglasses ever. Lenses fell out after 6 months. Was told it would be 80 bucks plus shipping. Bought 20dollar lenses online that fit better. 6 months after that all the rubber starts falling off. Was told they could not help it was miss used and warranty void because a professional lens installer did not put OEM glass in. What a joke read more

Costa Del Mar - Junk made in Taiwan - Eyewear & Opticians Near Me - Daytona Beach, Florida

Worse pair of glasses I've ever purchased they can't put out a pair of glasses out of Daytona Beach location four pairs all different flaws and defects staff is rude and a manager was kinda nuts when he said you will never find a perfect pair of glasses I've had plenty of glasses that have had less problems for half the money stay away from Costa bad price rip off glasses and go with smith or spy anything is better then wasting 270.00 on refurbished glasses when I picked up a pair I also saw a person working at Costa loading a big box of alcoholic beverages so maybe they party harder then they work they just have nice advertisement sucks to have to have to inspect a pair of glasses that costa claims is hand made to perfection lol nothing worse then lies I wasted so much time in hope to get a perfect pair only to be disappointed read more

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I purchased a pair of Costa Fantails for $279.00 at Academy in Cedar Park, TX. Both lenses broke within the first two years of purchase from simply falling off of my head. Costa's customer service response that i they were sorry and directed me to purchase a new pair of lenses. I will go back to Oakleys that i have used for years. They are made much more durably as sportman's sunglasses should be. Would not recommend. read more

I thought I was cool in my new Costa BLACKFIN sunglasses at a cost of close to $250 for the first year and a half. Now the rubber is falling off the frame. I expected that for $250 these glasses would last me for the rest of my life. I called their tech support to take advantage of their warranty. What a joke. It's a gimmick just to get you to spend more money for their repair service and expensive parts. In the future I will stick with the $15 Walmart shades. read more

Costa Del Mar - Costa Del Mar "JUNK" - Eyewear & Opticians Near Me - Daytona Beach, Florida

Not sure what happened with costa Del Mar, used to swear by this brand but something must changed. They have the worst customer service, it's as if you are talking to morons. I ordered 2 pairs of glasses and was sent someone else's order. 5 emails later and they still didn't understand what happened. #boycottcostas read more

Customer service wait time is insane. Waited four times for over 50 minutes each time. Don't purchase. You will be sent to a department called, "aftersales" and will be on hold.....and on hold.......and on hold........and on hold. I'm sure the workers are good people, but there is a disconnect within the leadership. I have worn five different pairs ($1,000+/-) and am bummed that I will need to take my business elsewhere. read more

Terrible customer service!! When you send the wrong item, you should rush deliver the correct item! Costa doesnt care if you have to wait longer to get the correct item. read more

Recently moved to Florida and was told about Costa sunglasses as having the BEST quality, with a LIFETIME repair warranty. I treated my first pair of Costa´s like I´ve never treated any other sunglasses before: very careful, always in their case, polish the lens, etc. One day, they just fell out of my head, to instantly get a NASTY SCRATCH in the right lens. When I tried to send them to repair, and seeing that they have a $11.95 repair cost, I decided to spend the $5 to send them to the repair center, to be told they are $69 PLUS $10 SHIPPING (what?) TERRIBLE EXPERIENCE. NEVER BUYING COSTA AGAIN. read more

Big thank you to the warranty department for replacing my discontinued glasses with a new pair. The process was fast and easy. Costa'ss may seem expensive but the quality and customer service is unmatched to any other brand. Thank you Costa Del Mar. read more

Processing time for orders is 7 business days, then shipping is an additional 5-7 business days. What is this, 1995? I don't need anything within 3 days, but this is excessively slow. Very poor customer service as well - very short with their responses and are unwilling to help upset customers. "There is nothing we can do" is all I was told. Spend your money elsewhere on a company that actually listens to and cares about their customers. read more

This is the second time in less than two years that I need to call and pay to repair the frame. Very poor quality for the price. I don't recommend these sunglasses. Mala calidad del marco por el precio. Se han roto dos veces en menos de dos anos y debo pagar la reparacion altamente costosa. read more

Very good sunglasses. Pick your style for whatever you like to do. Hold up well. Great clothing that is comfortable and stylish

Worst company ever. I ordered a bunch of stuff in April and returned a few items. They have had my returns for over a month and I still have not received my refund back yet! I know I am not the only one as you can see from all the comments on their Facebook page. Not only have I not received my money back but they will not even answer any emails. Many people are talking about a lawsuit against this sad excuse of a company. That is how bad they are. Do yourself a favor and never order from this fraudulent company. read more

I am an optical technician for an optometrist. Ever since Luxottica bought out Costa though, we have had nothing but constant issues. Every single order that we place takes over a month to get back to us, and we have had to send every single one back because there are always defects. We have had lenses come back different colors, wrong prescriptions put into lenses, scratches, lenses cut too big or small for frames. And Luxottica customer service is the absolute worst. They are no help at all, they are rude, and it takes them forever to fix any of our issues. One job in particular has been sent back to Luxottica over 3 times because they keep making different errors. Customer care through Costa has always been fair, but now our office is in a position where we are steering people AWAY from purchasing Costa prescription glasses, which is a shame because we live in a fishing community. read more

Horrible warranty and customer service! RE: Contact Us: Service Inbox x Costa Service Center ccservicecenter@costadelmar.com Attachments 2:52 PM (25 minutes ago) to james@fishmaster.com Dear James, Thank you for contacting us regarding your repair, RI2847235 Our limited lifetime warranty covers the following: * Defects in materials or workmanship Since eventual wear and tear can be expected, reasonable repair charges will be levied if repairs are necessary as a result of normal wear, scratched lenses, broken hinges, accidental damage, misuse or any other problems determined not to be defects. The assessment for your sunglasses showed the following items were not covered under warranty: The right lens was broken. This is something that is considered an accidental damage and not a manufacturer's defect. We understand your disappointment with the retainer, however those items do not come with any warranty. We thank you for choosing Costa, Sincerely, Rachael Your Costa Repair Team. [cid:8370295E64C36F34AD9A93FED6570765B5B2691E@B00E42DC] -----Original Message----- From: james@fishmaster.com [mailto:james@fishmaster.com] Sent: Monday, December 10, 2018 8:20:34 AM To: Costa Service Center Subject: Contact Us: Service [https://www.costadelmar.com/on/demandware.static/Sites-costa_us-Site/-/default/dw2b0b1e33/images/logo.png] https://www.costadelmar.com/us/en/home You have received a new comment about Service Name: James Kaney Email: james@fishmaster.com Phone: 4044061886 Address: 5025 WALLACE DRIVE CUMMING GA 30041-3916 Comment: my glasses broke due to a failure in your c-line retainers causing them to come loose. I even sent them with the glasses for repair so you could see it. Now you want 100.00 for the repairs. What good is a life time warranty? I have bought many pairs of sunglasses from Costa, not any more and I will let it be known on all review sites how the warranty is no good and the customer service is horrible. I am going to get some Maui Jim's if this problem is not corrected. My order number is RI2847235. read more

Thank you so much for fixing my sunglasses. They look and feel brand new. Costa makes a great product and they really stand behind it! They have wonderful customer service. Everything was on time and in order. I will never own anything else. Matt Allen read more

I have a couple pair of costa sunglasses. Have been great sunglasses. Luv em. Any time I have dealt with customer service they have been both friendly and helpful. When taking to them you get the feeling you are getting the personal service of a small business, not like most of the other large companies read more

Bought a pair of prescription glasses about a year ago. Best sun glasses I own. That said they have delaminated twice in 12 months and had to be sent back. Paid the processing fee, and got my glasses repaired..no problems. However their customer service is really lacking. 1- $800 glasses should not fail twice in 12 months..I baby these so it is likely a manufacturing problem. 2- I sent them an email a month ago expressing my concerns that these glasses will be out of warranty in 6 months and if the problem repeats itself I will be the proud owner of expensive useless glasses...except for a form email acknowledging my email...I've received no response. read more

Great products until they need to be repaired. The hold times are 20 minutes plus. I say plus, because I called 5 times and never reached a person and had to hang up at the 20 minute mark. So the lifetime warranty and free repair for things under warranty should come with an asterisk "you will need to buy another pair of sunglasses while you wait for us to get back to you when we fell like it". Wont buy another pair..... and they dont care if I do... read more

Don't be fooled by Costa's "lifetime warranty" on their products! I understand that certain things are beyond control by companies, but when I purchased a pair of Pawley's glasses online, and they were crooked right out of the box, I sent them in for warranty, as the issue was most definitely a manufacturing issue- an issue that any business in good stead should stand behind and repair/replace. They gave me the generous offer of a replacement pair for 49 bucks to replace my BRAND NEW Costa glasses! That is not only BAD BUSINESS, but it is INSULTING! They are returning my original pair to me , so I can wear a slightly crooked pair of glasses until I think about who I will buy my next pair from. I have always lived by the rule that if you say something or make a promise, you'd best live by that promise. I got fooled into thinking they would live up to their warranty claims, especially on a BRAND NEW- OUT OF THE BOX pair of glasses. Unfortunately for all parties involved, at this time I will not make any future purchases from Costa. read more

I ordered online a pair of $200 sunglasses and didn't receive confirmation for several days. After spending 30 minutes waiting for an associate I finally got them to confirm the order and ship. When it arrived the lens were scratched. I wasted another 30 minutes of my life waiting for a representative who then told me to fill out an online form but would send another pair my way in the meantime. I have not had confirmation on this either. At this point I may just want a full refund and I would recommend never buying from this awful company again. read more

If I could give them a zero, I would. I bought these sunglasses thinking they were high quality and would last. In under a year the rubber is falling off. After spending hours on the phone and emailing I was told my sunglasses are discontinued and would be given other choices. Sent mine in, now no response after they received. DONT BUY! read more

Costa Del Mar customer service is terrible. They are thieves is about as simple as I can put it. I returned a pair of glasses at the beginning of July. I have the tracking showing they were delivered back to them and they keep giving me excuses of why I haven't received my refund. First it was the credit card you used couldn't be refunded to. Then they said they mailed a check and I would receive it in 2 weeks. Still haven't received it. Thieves. Going on 3 months of them holding my money. read more

'm not sure when and why the customer service of costa Del Mar has gone down the tubes but it's so sad. Ur website sucks and has locked me out where conveniently all my prof of purchases are to submit a claim, how convenient. The old costa would charge you $75 dollars if your sunglasses weren't under warranty to be repaired. Now.... just a email and encouragement to purchase another pair. No way! What happened??? I call I stay on hold for over an hour, I chat with your service people and they have NO idea what they are doing or remedies on how to fix any issues. I know your company better than they do, sad! I am highly disappointed and letting the world know too! read more

What I don't get is that most of these reviews are complaining about the customer damaging the glasses then wanting them to be fixed or replaced on Costa's dime. It's a warranty against workmanship and materials not your negligence. I have had warranty work done on 5 pairs of glasses and never had them give me trouble with any one of them. Great glasses and great company. If your going to treat your stuff like crap buy insurance or a cheaper product which can be replaced multiple times. read more

Worst customer service! 2 months and still waiting for a refund on one pair of glasses. 5 emails, 7 phone calls and nothing!!! But the continue to ship in less then 5 days??? What a waste of time, energy and sanity. Finally called bank to open dispute which takes another 30 plus days=( Covid-19 is their excuse. They lied and told me the last chat it would be 5-7 days for refund. Here we are weeks later and still waiting for a $300 return. After Luxottica / Okaley bought them they went down hill. They've lost 2 loyal customers and I'm telly everyone who wheres them. What a shame, another small business ruined by BIG CORPORATE read more

I bought my fist pair of expensive sun glasses 5 months ago and decided to go with Costa, what a mistake! The frame broke in an absolute perfect line all the way through the bottom of the frame when I was putting them on. Now I have to pay to have them fix/replace the defective lens? So much for standing behind your product. I tried emailing them about this issue but no response. I tried calling but only automated response. Lousy company, lousy glasses. I'll go back to the gas station glasses I have all ways used and never once broke. read more

First don't pay attention to fishing guides who tout the glasses on line. They as most guides have lost their editorial objectivity as they are ALWAY COMPED A FREE PAIR . My lens fell out they gave me a repair number and after six weeks they claimed they didn't have them, and so I was out $120 read more

I have been wearing Costa Sunglasses for almost 20 years. They are the best glasses I have ever had. I recently sent my 3 year old pair of Fantail glasses to have the nosepiece replaced after it broke. Costa quickly assessed and repaired them under warranty. The service was quick and outstanding! I highly recommend Costa Del Mar to anyone, and appreciate their loyal customer service. read more

Wife got me a pair for Christmas, after about 6 months the frames started tarnishing, and one of the nose pieces was hanging by a thread. sent them in and they no longer make this model and said $12 for shipping and warranty fee. told me to find a new pair, which i did and they were $20 more than what mine cost. Was told these glasses are different and there would be a $70 up charge plus $12 for the warranty. Stay away from this company, they are a scam. I'm just going back to my $10 glasses which last 2 to 3 years instead of 6 months. read more

Aaron in customer service is wonderful. My husbands glasses were sent in for warranty work. the style that i sent in had been discontinued and although it took more than 30 minutes, he helped me choose a pair that Im sure my hubby is gonna love. He was familiar with the products & styles and he had a great sense of humor. Wonderful customer service! read more

For having a lifetime warranty the sunglasses don't last more than a year with regular use without screws coming out and rubber peeling off the arms. I've owned 6 pairs of Jose sunglasses. I just sent 2 pairs in for repair and I'm paying 220. It's the worst lifetime warranty of all time for that price! read more

Another great experience with Costa Del Mar service center. I had a pair of Blackfins that were a year + old that the nose protector split down the middle. The lenses were still in good shape with only one dot scratch from a drop. I figured they would repair the frame or if I got luck they would just replace it with a new frame and install my old lenses. They had it in the shop for 10 days and returned to me a brand new pair of Blackfins. I couldn't be happier with their service A+ read more

Don't believe the warranty hype! Mine have a tiny scratch on 1 lenses. The size of a pin head. They want $70 to repair them. They can keep them. I just paid $250 for them..... What a scam! read more

Very disappointed when I tried to have my Tuna Alley sunglasses repaired. The sunglasses were only 6 months old. The warranty is not what they claim it to be. I was told for about $157.00 I could repair the frames and lens, which is really just a small discount for a new pair of sunglasses! My brother has the same sunglasses break in the same place and was able to have them replace for $10.00 (twice). Not very consistent with there repair costs. I will never buy another pair of Costa sunglasses! read more