Check the date exp. date on fish. Costco has always had good, fresh fish. On March 22 bought $30 worth of salmon packaged on March 19 and sell by March 22. It had gone bad and smelled awful. Not looking forward to the long, slow line to return it, when it should have been pulled for the shelf anyways. read more

This was one of the busiest Costcos ive been to. On a Sunday evening, just before closing at 6, it was packed and the lines for gas at every pump were 6-8 cars deep. It was a zoo. One of the employees told me weekends are always crazy and it's better to come during the week. I'm loyal to Costco over Sams because the employees are always polite and helpful. I get the feeling they are treated well and like working there. Also, one pharmacist told me that by splitting one of my dad's combined pills into 2 prescriptions I could save money, bless him! I got the dr to write 2 prescriptions and the cost dropped from $125 for the "designer pill" to $24 for both normal pills. I'm forever loyal to Costco for that. read more

Great prices, terrible shopping experience. Yesterday the cashier missed scanning a 12 pack of beer. I didn't notice and then the woman checking receipts at the door treated me like a shoplifter. Neither her nor the guy at customer service could figure out what wasn't on the receipt so they had to get a manager involved. Overall, the store was packed, the people weren't friendly and it was a miserable shopping experience. read more

I have both Costco and Sam's Club memberships. To which I ask rhetorically---what exactly is so special about Costco to the point that no matter when you go the place is a zoo? Sam's Club on a Saturday isn't as bad as Costco on a weekday. OK---all that said, we do go to Costco on rare occasions---mostly to stock up on Kirkland TP. Also, they have Woolite in large bottles (something Sam's Club doesn't have). One thing I've learned about warehouse store shopping---if you find something you want and like, as long as it's not perishable, grab as much of it as you can because next time it might not be there! For example, I can go in the personal care aisles one day and find a soap that I like but when I go back to stock up, it may well be gone, never to be seen again! The good thing about this Costco---if you go around lunchtime, you don't have to buy any food---you can just nosh your way through there as there are many food samples available. Plus sometimes you will sample something and like it so much you just have to buy it LOL! The bad things---the zoo-like atmosphere. Also, most of the cashiers are rude. You're lucky if they say "hello" to you. Once I got really upset with one cashier. I pay by check there and she saw my husband's name and kept asking if it was my husband (none of her business) and told me that I couldn't write the check. My name was on the check, and I pointed this out to her and showed her my ID. She said she had to call someone. I asked what the problem was---she just smiled at me. A supervisor came and she and the cashier had a big discussion in Spanish. Being half-Hispanic, I understand Spanish but it was rude to speak it in front of the customer when the customer is speaking English to you. Long story short---the cashier could barely speak English and didn't understand a word I said when I pointed out my name to her! After going home, I called the store and reported the whole transaction to the manager. Next time I shopped there neither she nor the supervisor were around... Our daughter once had a friend that worked at this Costco. He told stories about the mouse infestations in the place. TMI---if you ask me! However, I'm well aware that with such stores, problems like that are inevitable... So...I just go to Costco rarely and make sure to really stock up on non-perishables. I can only take so much of the zoo-like atmosphere! read more

Each time I shop at this location I encounter rude employees. The employees are condescending, berate you, roll their eyes, etc. I am yelled at to hurry up when navigating the line to try to checkout, my husband is berated for using the self checkout when there is no sign stating it's for only 20 items or less, my items are tossed about carelessly at the register (I literally caught my loaf of bread right before it smashed into the floor) my body wash was thrown so hard she knocked the caps off the top. When I ask questions I am met with blank stares or eye rolling. Why would I pay to shop at a place so unpleasant and unprofessional. I'll be taking my money to their competitor. read more

Today was a stellar romp through Costco...had a plan and a list (that I didn't forget attached to the fridge this time!) and with my step-daughter and niece in tow we charged in cart in hand! The good thing about Costco is that things are typically in the spot you are used to finding them row by row. Once in a while they don't have an item, but usually its got a close second that will do. Snacks-check, fresh fruit-check, bread, bagels, hamburg rolls-check/check and check. Passed the wine by since we'd been to a few local venues lately. Grabbed the normal bucket o' sour cream for quesadillas/bakers and dips...snagged butter and cranberry and OJ and headed toward the pharmacy area. Its that time of year and a 90 count pack of Claritin was HIGH on our list today, in the basket and since we both just got over a bit of a cold so DayQuil and NightQuil were added to the bulging rolling smorgasbord. Check out...always a pleasure to bet on who calls the closest to the Pin, or in this case $$$. Yes, I used 3 $ signs because I NEVER get outta there for less than that....ever! Since it was just me and the girls no bet was placed...they already had their berry smoothies, so nothing of value left for them to exert the effort LOL! Out the door, passed the scrutiny of the guy who checks your receipt...I still don't get how they really capture what is in that cart. Loaded up the car and headed home. Upon arrival was excited that my hubby was home to help haul out the purchases. Well....guess what there was one item missing...the NyQuil...sheesh, check the receipt and it was there...so now I will be making a trek back into the 'Burg to recoup my missing sniffle cure. Happy Memorial Day Weekend to me :) read more

If you have a nice set of wheels don't go there. They will scratch and dent your wheels. The installers are not professionals and don't care about your vehicle. Absolute horrible experience even trying to purchase the tires as the customer service people can not speak english and do not give you accurate information. It took me 3 trips to even order the tires..... then you better make an appointment to get it done in a reasonable time. But all said and done if they damage your vehicle, what is the point????? They hire the worst employees. read more

Clean.. friendly... most importantly .. GREAT PRODUCTS!!!!! Costco brand EVERYTHING for me

One of the best shops around. The only complaint is it gets too crowded!! I shop here about once a week and buy everything from food to USB memory sticks. I like that they have great sales and monthly specials. Another thing is they get new food that they put on display/showing. I think a lot of new types of food i try comes from here. Every couple weeks they have a "showcase" of what they are featuring. They feature things from ice-cream to local-made meatballs. Also we have booked vacations through costco and have never been disappointed. HIGHLY recommend. This place is only getting more popular. I would reccommend going on weekdays (Mon-Thurs) from 1-5pm. All other times this place is a zoo with all the people that flock here for their deals! read more

Gotta love Costco. This place is always busy on the weekends, but they are well-stocked and always seem to have good samples out - this past weekend, we hit the jackpot at about 3pm on Sunday. All kinds of goodies to be had. Checkout lines here can be intimidating but tend to move quickly. The hardest part is finding a parking spot that isn't out in the nether lands; getting here right when they open might help. Costco prices seem to vary between incredibly good deals and average. I noticed that the digital camera prices weren't particularly competitive compared to Amazon or other online retailers... not significantly more, but no major discount here either. Wine prices also seem to be hit or miss. I usually pick up a bottle or two while I'm here, but sales at Safeway or Giant can be just as good. The bulk produce and meats are great, though, and the baked goods are good to if you are feeding a lot of people. We stopped for a piece of pizza last weekend; $1.99 for a jumbo slice of pepperoni, cheese, or "everything". The pizza was big, greasy, and pretty damn tasty considering it was only $1.99. I wasn't as impressed with the bake-at-home fresh pizzas from the deli; we tried the mozzarella, tomato and basil pie but it was pretty lacking in flavor and the crust seemed chewy. If you're a parent, you can score an assortment of baby clothes for about $5/outfit - not bad! I've had less luck with the adult clothing and shoes, but if you're on a budget and aren't too picky you will probably find something here. There are no dressing rooms, so if it doesn't fit when you get it home you will have to come back to return/exchange. Another note on Costco - I haven't used the photo lab at this particular location, but I can vouch for their photo system in general. Very convenient to be able to upload online via Costco.com and pick up prints on the same day. Price-quality ratio here is hard to beat. Also, keep in mind that you CANNOT pay using a VISA credit card. If you have a VISA debit card, you can pay by running it as a debit card. Otherwise it is payment by Amex credit card or cash ONLY (and I think personal check? not 100% sure). read more

I went for shopping on friday aug. 18 at around 5.00 pm. I picked some items placed it in the cart, I parked my cart in an uncrowded section in the store to go to the restroom, the whole time it took me was less than 3 minutes(#1). When I came back I did not see my cart. First I thought I might have left it in a different location and for got. Then I started walking around the store for almost 20 minutes and did not find my cart.finally a store employee told me it might have been taken by some one in the customer service, he was right. They took the contents of my cart, which were unpaid, to the storage room in the front and they asked me to name my,unpaid, items one by one and every item, I remember to name, one employee would take that item out of the room and placed it in the cart and the Items I could not remember, because I lost the grocery list, stayed in that small storage room. keep in mind all these happened to the shopping items I picked and were NOT PAID yet, Very illiterate experience. Costco shall educate their employees. read more

While the quality and prices of merchandise are outstanding, the quality of tire service has deteriorated, in the last three years. After purchasing tires from professional staff, the installation is a different story. A simple procedure as tire balance is handled very poorly. You leave the shop with unbalanced tires and your car wobbling. Even if you take the car back they claim they fixed it, but the tires remain unbalanced. The fix was to take my car to a local tire place, who charges $29.99 and balances the tires, professionally. We experienced theis problem in both the sterling and Chantilly locations. read more

As much as I love free samples and variety I avoid this place in the evenings (after 5). I feel like is so apocalyptic with so many people rushing in after work. Besides that I frequently visit costco when I need to order some new contacts. It's about $32 per box for colored contacts. It's a great price. Also don't forget to fill up your tank. It's one of the cheapest places to fill gas! read more

I stopped today to grab some stuff and during checkout this lady 'Joan M' was so RUDE . It could have been better if she welcome customers (No Hello/Hi Nothing) and gently handle the contents(Cracked eggs) rather than being so harsh and rough . This is the second time i'm experiencing the same behavior from her . Not sure if she is properly trained to handle the checkout process or if she is trying to be racist coz i have seen her behaving same with other customers (Spanish/AA/Muslims) Please learn to be kind lady ...!! I am going to cancel my membership if this continues or may be go to Chantilly Costco for future shopping..!! Coz this is purely not acceptable ..!! read more

One thing I've found about Costcos in the noVA area is that they are always packed and always a circus. The parking situation here isn't too bad, but it definitely gets mostly full and has poor traffic flow. Anyway, the Costco itself is great, with all you expect from the wholesaler and the perk of the gas station. Ok, the gas station lines always suck, but hey, it's worth it to get about 20 cents off the normal retail prices. read more

If there was Less than Zero Star, I would have given it to Costco Sterling. They proved the opposite of what I thought about them. It happened in their Tire Shop. On a Sunday 05/01/2022, my rear passenger side tire got a big nail in it. It was a big SUV that has its spare paced underneath the rear end of the car. It was placed professionally by Toyota. I decided to take it to Costco since nobody of the merchants I often deal with was open. The manager there suggested to replace the spare tire instead of the damaged one. I agreed. Job was done to my understanding within few hours as I was waiting inside the store. Paid the money. His statement on the Invoice suggested to put back original in 10 days and put back the spare in its original place. The spare is like a normal tire that has full rim and a nice valve. Before the ten days passed, I decided to take my SUV to a tire shop. I bought the tire. Guys there jacked up the car. There was no tire defected underneath my car. They started laughing. of course. I agreed with that. It was funny not to find the tire. Of course, the first thing I did I called Costco. I attempted hardly to speak with the main store manager. I failed. I was completely ignored. I drove there to the Auto Center. The same tire manager and the same guy I saw before were there. They received me with a bad attitude. OH, now What is your problem. I asked them where the tire is. It is not where it is supposed to be. The manager said... It is inside the car. He looked at the car and was completely illiterate where spares usually placed in these types of vehicles. I was very furious. I went inside the store. I saw one of the managers. He suggested to fill out an incident report. I did. He stated that I would be called the following day...Monday. Nobody called. Within the next few days... I kept on calling trying to get hold of somebody. However, I was able to reach the Regional Manager. He had an attitude too. He wanted to wrap up the call. He said, I am not at work, and I will call you next week... (Seven days from today). He said he has family issues. he told me in the beginning that he had seen the Cam footage, then he changed his words to he would watch at the footage when he comes back from his "Vacation". That told me he was lying to me. He had never seen any footage...Well anyhow, the insurance called me afterwards. Information and explanation were displayed to her suggesting the following things that might had happened: A) Tire was not placed at all out of 1. negligence 2. Some worker stole it B) Tire was placed improperly and fell from underneath the car without me realizing that. Of course, could have caused had caused a major accident. C) Tire could have fallen, and somebody took it. D) Tire was stolen somewhere else. That is not possible. E) Somebody faked the footage. I took the car to Toyota today and they checked it out. They stated that the cable was not cut and the jack and roller in great condition but without tire and rim... Costco insurance called me today and stated they they shall DENY my claim. The lady failed to give any explanation even though my justification was crystal clear. I owned that vehicle for over 17 years. Nobody thought of stealing a tire or rim even when the car was brand new. Why would somebody steal it now? I remember I did make a complaint few years ago about the same manager, and multiple complaints against the same tire guy there. However, I am not sure who worked on the tire at this occasion. I realize very well that those two guys hate me because I complained about them before. Costco damaged one of my tire sensors before, that is why I do not go there except for an extreme emergency.... Late Sunday and nobody are open. The gone rim had no valve except it is useable. It was dirty. blackish color all over it.... It was the big mistake to deal with Costco. I believe Costco had lost it professionalism and honesty with customers and especially when dealing with their tire Center. This explanation was only refection of facts and my experience lately. read more

I hate Costco mostly... but I keep going. I hate it because it is too crowded, and nobody pays attention to their surroundings. I normally don't need a year's supply of anything, and most items are bulk. And checking out can take 30 minutes! And they don't take credit cards. Ok, so that is all the bad stuff, so why do I go? Because sometimes I do need to buy in bulk, and you *can* find good deals there; just be sure it is actually a good deal. There are certain items that provide big savings. I take Prilosec, and it is typically much cheaper at Cosco. Also most of my prescription medications are cheaper. And if you're having a party, it is a good place to stock up on beer and snacks. A rating is sort of a crap shoot here... the good and the bad even out to 3 stars. read more

Only one thing that pulled me in this location is gas, at least 20 cents cheaper than around the area, I wonder why Leesburgs location more expensive??? I prefer Chantilly location for shopping, more clean, organize, and less waiting line on the way out, the self-scan stations are very helpful too. read more

Pretty horrible service. Called up there on a saturday because ond on yhe tires we bought dmfof my daughters car blew out when she hit a rock. Had to call 4 times to get through. When we did, they placed us on hold. After 15 minutes in hold we called from another number..... three times. The guy that answered spoke almost unintelligible english. We had to repeat our costco numbers 4 times before he got it right. Why? We would have to irder the tire. Ok. Could we oay by phone? No. Why not? Throughout, ghe entire cinversation was difficult and every bit of information given grudgingly. Sure they are busy on a saturday........ me too. Really dusappointing (lack of) service. read more

Beware if you buy gas at this Costco. I recently got a bad tank of gas here and it cost me over $600 at the Ford dealer to diagnose and repair the problem. I filed a claim with them which was rejected. read more

Worst Service I've ever received at a costco. Staff Manager Todd went back and forth with me arguing about a policy from instacart about not going through self checkout even though I've gone through the same self checkout at this very location multiple Times and instead of just checking me out at a separate till he continued to argue with me about the policy and instructed me to go join the full service line after i had already been in line for 25 mins. I am not fully sure what his issue is with instacart shoppers or black people in general but I have never had any issues with Costco until today. He somehow said that all the other costco's are doing it wrong and they are the only location doing it right. Please explain how that makes any sense. Then when I confronted him and asked so if i scan the barcode will it work he said yes it would work but THEY are not allowed to, make it make sense. Easily the worst customer service I've ever had at a costco and I will be calling corporate. read more

My recent experience with Costco's same day delivery was terrible. It was a big rip off. I ordered groceries for $58 if I bought them myself, but I paid $103 for them to be delivered, which was able 80% extra. I ordered and paid for premium steak but I got regular one. I paid double price for the regular beef that I would normally paid. Called Costco and was told third party (Instacart) handled the shopping and delivery, they couldn't do anything about it. If you need food delivery, you should go with a reliable place like Amazon, who doesn't advertise on its website for free delivery yet doesn't take responsibility when fraud occurs to their customers! read more

We love Costco! Great place for produce, milk and staples. Love that this one has a gas station as the one in Chantilly does not...but the parking lot is a nightmare! People are flying through it so watch out and it is hard to navigate through. Oh and the pharmacy rocks! read more

I received the worst costumer service at the Tire Center. An employee ignored me for 20 minutes while the other Associates were busy. Being a big store they should provide some customer service classes to their employees. read more

Always friendly staff, clean as well. Sometimes hard to find things because they are always moving things around. Good value for the money on most items available. The gas station has great prices if willing to wait in a decent queue. The nice thing is that the queue moves at a pretty good pace. Would recommend to all COSTCO members!! read more

I like this Costco better than other local branches - its big and clean and well staffed. Customer service is better than other costco's too and parking is good for most days! read more

5 dollars for a 1/2 lb cheeseburger with fries and a drink...... Not the best cheeseburger in the world, but for the price, I am definitely a fan! read more

My wife and I go to Costco a lot for stuff like food.... mostly food. A lot of their prices are good, but you've got to watch out. Some of their prices aren't better, but are in fact, sometimes worse than what you find at other stores. Do price comparisons to make sure what you're buying at Costco actually is a good deal. Also, it's easy to buy way more than you need there. For stuff that doesn't every go bad that makes sense, but what are you going to do with 40 pounds of avocados? Also, be prepared for a large bill. $10 here, $15 there, $20 there adds up. Five or ten items, and you're up over $100 already. All that being said, Costco is a great place to save money if you do it right. I have no major gripes about this particular Costco. It can get pretty crowded, but that's to be expected. read more

Kenn, AGM provided me with five star customer service this morning. I need help with a Costco Gift Card. Kenn made the whole process an seamless and easy one. He was super nice and polite. I have always liked Costco and today I left being even a bigger fan. Great people like Kenn make this Costco my favorite one! read more

The Sterling Costco is like most others in northern Virginia: VERY BUSY. Avoid it on weekends, go early if you can before 11:30. Weekdays avoid lunch hour, go after 3pm and at evening rush hour, go after 7pm. If Leesburg is closer, GO THERE. Parking is far more accessible and the store traffic lighter and for some reason far more civil. The Sterling Dulles Leesburg area has seen a growth of excellent grocers. Wegman's offers the lowest overall prices, has recently set up a BUY IN BULK section which stocks much of which MATCHES the Costco price. Smart shoppers would be prudent to make a list of what they buy frequently and NOTE the price PER ounce, Lb, Ounce, or Load ( in detergents ) read more

Frankly I come to this Costco for pharmacy, gas station, and restaurant. They have recently added some great vegetarian options to their menu! I love their selection of ice cream and fruit bawls! Their is not made in the store, but the quality is still quite good. Try their acai bawl and you'll love! read more

This Costco is great! Excellent selection of high quality products, both national brands as well as the vaunted "Kirkland Signature" line. It is a great place to shop for staples like eggs, toilet paper, detergent, coffee. They also have a wide variety of delicious, fresh and well-priced produce. Their meats are very high quality, as are the baked goods. They have lots of good prepared foods, both frozen and just refrigerated. The wine selection is great, with great bargain bottles, as well as some very high end options. The Costco always features interesting new specialty items, I am always tempted and succumb, but I have never been disappointed by any purchase from Costco. Even though we don't have a huge family, I make a point to do as much of my grocery shopping as possible at Costco. Customer service at this location is very friendly, courteous, and helpful. The only complaint I have is the parking lot, which as others noted, is poorly designed, and not big enough for the volume of business. read more

I just got the best deal ever!!! I just purchased 2 Disney dresses $7 cheaper than Target. The lines where not long and I found everything I needed for my holiday shopping. read more

Costco Optical - STELLAR customer service. I recently purchase contact lenses and had an excellent experience with staff through the ordering process, they called me when they were ready and verified that what I received was what my prescription called for. Additionally, I had a pair of glasses (not purchased at Costco) that needed adjusting. Tavish(Costco Optician) went above and beyond not only adjusting the glasses but repairing the screws that were loose/missing. read more

I frankly want to say that I really enjoy my time when I visit this Costco in sterling. The parking lots are big enough for all kinds of vehicles. The gas station is wonderful with very reasonable price. Beside the fresh groceries, bread, meat, fruits and almost everything is just good.....and food court and my favorite vanilla and chocolate yoghurt..... In one visit to Costco I do multiple things!!! Buy food for a week, fill my vehicle with gas and enjoy my vanilla and chocolate.... Thank you Costco warehouse wherever read more

Almost half of Brown Organic eggs tray contained small eggs, trays are marked "Grade AA Large Eggs", selling it for the same price. I purchased watermelon for $6.99 yesterday, Local grocery store Harris Teeter was selling the same Florida Grown watermelon for $2.99 almost $ 4 difference, both watermelons the same size and taste (Ridiculous) I bought big tray of straw-buries after two days more than half got MOLDED. Costco customers pay at least $55.00 annual membership dues. And the store is getting tougher on returns. read more

Bought resusable masks for kids at this costco. When I reached home I did not see it. Checked the Garage, Car....not there. I called Costco to see if anyone returned a forgotten item in the cart but was told manager will check and call me back...which he never did. Went to costco personally and looked in the cart area and where I parked thinking I might have forgotten it. Did not find it. Asked the Cart attendant. He did not see it either. Went inside the store and asked to speak to the manager. He did look at the Camera and show me the masks were checked and loaded on the cart...and since I had it after I left...it was not their responsibility to replace it. I have been a member there for last 18 years......very disappointed. The cashiers gave me dirty looks....and one said pain in the as s under their breath.....at counter number 11 (white female). Not very professional. To everyone reading this review.....Sams Club is around the Corner.....Gas lines are smaller and many items are much more reasonably priced than Costco. Get Membership there. I no longer have the Plus membership.......I still goto Costco ..only to get items not at Sams. Costco is way to over crowded and the money they make has made them arrogant. Sams is better in more ways than one. read more

Sunday 5 PM . Instead of opening more registers to handle the crowd, this location has already closed at least 3 lanes and 2 more are closing. Very bad experience and lack of management. read more

See all

Thank you Costco for implementing new COVID-19 guidelines starting May 4, 2020, expanding senior hours to Monday - Friday 9 - 10 am, and requiring everyone over 2 yrs to wear masks. Yaaa! I would like to see this guideline expanded to include any child under 2 who is outside of the shopping cart. I know this is probably unpopular with healthy young people, but for the older and immune compromised individuals this is a game changer that may allow many of us to feel safer while shopping. read more

Will always love on Costco...not only are the samples great on the weekend, most of the time you're allowed to have as many as you'd like (within reasonable amount). Of course, their products are primarily in bulk--great for shopping for big parties. Lastly, their food court is a great place to grab a bite. Inexpensive, and food comes out very quickly. I always come on the weekend and will never stop! read more