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    Costello's Ace Hardware - Long Branch

    3.3 (4 reviews)
    Open 7:00 am - 7:00 pm

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    2 years ago

    Everyone is always friendly and helpful it's a pleasure to shop there it's like an old school hardware store

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    4 years ago

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    4 years ago

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    3 years ago

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    Alber's Fireplaces

    Alber's Fireplaces

    2.8
    (26 reviews)
    32.5 mi
    $$$$

    If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

    Written off as an "impossible" situation or a very expensive option for an electric fireplace…read moreinsert..... Debbie Scognamiglio listened, looked, asked questions and delivered a perfect AND very affordable solution! Debbie also offered an idea for design which was perfect!) I am actually blown away!! The nicest and most customer focused people with whom I've ever had the pleasure of working! I am SO happy I wandered into Alber's this morning! I will find more reasons to work with Alber's. They truly know their stuff!!

    Photos
    The Castlewood outdoor fireplace brings a clean design to the outdoors. Enjoy traditional wood fire or add convenient gas logs for easy fun.
    The Castlewood outdoor fireplace brings a clean design to the outdoors. Enjoy traditional wood fire or add convenient gas logs for easy fun.
    The newest and most realistic gas fireplace is here. Meet the EKKO from Camina Schmid
    The newest and most realistic gas fireplace is here. Meet the EKKO from Camina Schmid
    Add a gas fire pit on your deck or patio to gather around and stay warm when the evenings are cooler.

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    Add a gas fire pit on your deck or patio to gather around and stay warm when the evenings are cooler.
    Lowe's Home Improvement

    Lowe's Home Improvement

    2.2
    (61 reviews)
    2.5 mi
    $$

    Lowes does not stand behind their products! Recently purchased a chainsaw from Lowe's and…read morefrustrated is an understatement! Purchased a Husqvarna saw that will not start. After many attempts, we decided to return the item. Because the saw was out of the box and we attempted to start the saw, the item is not returnable because Lowes cannot re-sell the item After speaking with Lowes Executive Team, the only option is to go through an Authorized Dealer to fix a brand new saw that has never been used. When you purchase an item, the expectation is that the item will work and you take it out of the box. Unfortunately, we made the assumption that the saw would work and now the item is not returnable because we assumed incorrectly. Morale of the story is buy directly from an Authorized Dealer.

    Lowe's Home Improvement Garden Center in Eatontown, NJ…read more I attempted to purchase a plant that did not have a price tag. A Garden Center employee advised me that the end-cap plants were clearance items and that pricing information would be available at checkout. When I reached the register, The cashier informed me that I would need to locate a Garden Center employee for pricing or find another plant with a visible tag. I explained that I had already done so and, frustrated by the conflicting instructions, decided I no longer wanted the item. Rather than simply ending the transaction, The Cashier began loudly lecturing me in front of multiple customers about the responsibilities of cashiers versus plant specialists... I called him an idiot out of frustration and I should not have. The situation escalated further when another cashier chose to add inflammatory comments instead of opting to de-escalate. I then brought the matter to Assistant Store Manager, who handled the situation professionally and quickly diffused the incident. However, even while walking away from the conversation, Craig continued calling me a liar in front of customers and employees. Regardless of any misunderstanding regarding store procedures/pricing, there was no justification for the public and unprofessional manner in which this situation was handled. I encourage management to review the surveillance footage to better understand how a routine transaction escalated into an unnecessary confrontation and loss of a customer.

    Photos
    Spencer from Lowe's in plumbing.
    Spencer from Lowe's in plumbing.
    Item that was on clearance and place I took the item they said wasn't the one on sale .
    Item that was on clearance and place I took the item they said wasn't the one on sale .
    Something broke and caused the one door to drop a half an inch now the doors are uneven and they won't shut right. Do not buy Samsung.

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    Something broke and caused the one door to drop a half an inch now the doors are uneven and they won't shut right. Do not buy Samsung.

    Costello's Ace Hardware - Long Branch - hardware - Updated July 2026

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