Here is why: They struggled with my daughter- fair enough…read more She was in a tough spot but then they recommended an affiliated clinic in Orange County that "is set up for the services she needs" . They were not "exactly" covered by insurance I was told but if I sent $4500, they would cover her until the end of Dec when we she could "move to another place in our network that your insurance covers". I later learned that wasn't true, and that there was no other facility covered by our insurance in Orange County. This was just the first of their dishonest actions. Moreover, the therapies they had promoted as so unique and suited to her were never used during the roughly two weeks she was there. In the two weeks she was at Sheer Recovery, they screwed up her medications, failed to fix it despite several clear sets of instructions and our daughter spiraled down. She was able to order narcotics which were delivered to the Sheer Recovery house! Can you imagine that? What supervision.....Their response was to drop her at a 7/11 at 11pm 200 miles from home where she was assaulted and almost raped. Thankfully she was rescued but the story doesnt end here. After eventually finding a new place in Los Angeles where we were able to finally get her mental issues reevaluated and her medications sorted out, she was able to consider returning home but to a structured living situation. Much to my surprise, she still wanted to return to Good Heart. When she left the first time for orange county, even though she had a bad experience in Santa Barbara, she was told that if things went well, and she straightened things out, she would be welcomed back. While things weren't straightened out at Sheer, she ultimately did get herself straightened out and she's in great shape now. I approached the BeWell people about her return to Good Heart and was first told that she would be welcomed back if she was in good place. I was told that they would need 24 hours to evaluate this and I would get a callback. Of course I didn't hear for three days. When I called back, I was told that it was the responsibility of the clinical team to evaluate this now, but they would do so promptly. Her new doctor tried to call seven times, and no calls were returned. Finally I reached them and was told a decision had been made to reject her without even consulting with the psychiatrist who had treated her for a month. This decision was evidently made during the week when they never got back to us. Is this enough of a story for you? Would you want someone you love cared this way? these folks are all about the money and they're not even professional enough to return phone calls. I intend to notify everyone of the regulatory authorities that they promote on their website to ensure that they know how utterly unprofessional this organization is. Some of the people seem very nice and caring but the underlying management structure is shockingly bad.

While I didn't graduate from their program, they taught me about love and respect. I got sober at…read moreClifffside Malibu, but always talked about what I learned here. Good Heart is at my root, and will always be

I attended COPE's IOP for 7 weeks and was approaching my planned discharge date when my…read moreparticipation was abruptly terminated. I learned useful skills and benefited from the structure, but how COPE treated me during one of the worst periods of grief and psychological distress of my life overshadows much of the positive. I entered COPE with a significant trauma history during an extraordinarily difficult year. In less than a year, my brother died and I lost four longtime dogs. I had been severely distressed and grieving, and COPE knew this. During an especially period of severe distress, I disclosed a serious safety-related concern I had recently experienced while also communicating that the immediate concern was no longer present. COPE determined I needed a higher level of care. My primary problem is how poorly they handled what followed. During this time, my elderly dog--the last of my longtime dogs--was severely ill and dying. Shortly before I was to take her to the vet, COPE called and pushed for me to come in. I felt they were arguing that their concern about me should take precedence over my severely ill dog's needs. I firmly told them I could not come because she needed veteranary care. Later, after I specifically told them I was at the vet's office with her, my case manager called me during the euthanasia appointment. Less than 24 hours after I held my dog while she was euthanized, COPE had me drive to their office. They did not tell me I was being discharged or warn me about the meeting's purpose. I arrived and was blindsided with the news that I was being discharged. If the decision had already been made, they could have warned me or offered Zoom. Instead, I spent the time, gas, and emotional energy getting there while acutely grieving to receive news that could have been delivered far more compassionately. The conversation made matters worse. I experienced my case manager's tone as condescending and paternalistic, as though I were being chastised rather than spoken with as an adult patient in crisis. This was not the first time. On previous occasions when staff believed I had done something incorrectly, I experienced a similar shift from collaborative discussion to what felt like reprimanding. They pushed strongly for inpatient treatment or a much more time-consuming outpatient program. I repeatedly explained that I have a job, need to work, and need to pay rent. My case manager countered that I could put my career on hold. When I raised housing concerns, she discussed assistance obtaining an apartment after inpatient treatment. She also argued that I would not heal or be able to handle my career's stress without more intensive treatment. I found this remarkably disconnected from the realities of my life. Employment, income, and housing are not things I can simply suspend. I needed a realistic discussion about treatment that could coexist with the responsibilities keeping me employed and housed. Instead, I felt I was being told to uproot my life. I had been honest with my treatment team as I believed patients should be honest about serious psychological distress. Yet at one of my most vulnerable moments, their response did not feel compassionate, collaborative, or therapeutic. I had lost my brother and four dogs in less than a year. I had just euthanized the last of those dogs. I was psychologically overwhelmed. They knew this. I felt treated more like a liability to be removed from the program than a patient in crisis who deserved dignity, empathy, and care. They could have recommended another level of care while treating me compassionately. They could have warned me before making me drive there, avoided calling during my dog's euthanasia appointment, and discussed alternatives while recognizing that employment and housing are legitimate constraints. None of this would have interfered with their clinical decision. The financial aspect matters too. My insurance was expected to cover approximately 80%, leaving me with a potential responsibility for a significant amount of money​. I learned useful emotional-regulation skills and benefited from the structure, but the experience was not transformative enough for me to justify that cost, especially given how it ended. The painful irony is that I entered an IOP to learn how to navigate overwhelming emotions safely. When I experienced a serious mental-health crisis and was honest with my treatment team, I abruptly lost the treatment structure I had relied on for 7 weeks. I didn't expect COPE to ignore legitimate clinical concerns. I expected compassion from a mental-health treatment program. At the moment when I needed that compassion most, I did not experience it. As someone with complex grief and history of trauma, I should've asked what could result in discharge, how transitions were handled, and whether recommended alternatives could realistically coexist with employment, housing, and financial obligations before I agreed to enter the program.

I spoke with someone on the phone who told me they had an Opening in one week. One week passed by…read moreand I was called again and promised I would get a call back for an intake in one day max. Four days passed so I called and left a message. Another week has passed and they still haven't gotten back to me. I find it incredibly irresponsible to give timelines to folks who are in crisis, and then completely ghost them. I had a safety plan and schedule that included the timeline they had given me, only to be completely ignored during a crucial period. I was a part of this program 7 years ago and had a great experience. Really disappointed that they no longer feel like a safe and reliable space for recovery.

This place has the worst customer interface service I've ever come across. I can't say much for the…read moredoctors since I haven't been able to even get through the front door. The VA has approved a visit to pain management but yet after weeks of calling Pacific pain they cannot locate the facts that was sent to them by the VA. I called the VA repeatedly and they confirm that they have sent the referral to Pacific Pain and even listed their fax number. I believe they have received it but the front office is playing politics with me Each time I call in directing me to different numbers that nobody answers. I will never go to this place just on that fact alone. So much for helping veterans

I can't believe the arrogance of the DR. Ebling, his office staff left us waiting at reception…read morewindow for 10 minutes as we were late so the the Dr said we had to reschedule after having traveled 45 minutes to get here . will not return and highly disappointed but if that is the way he discards his patients maybe not the caring physician i want anyway.

Dr. El is the best. I've been his patient for nearly 20 years! I have been through so many ups and…read moredowns in my adult years. With his managed care and compassion, humorous personality really works great for me. He has such a great memory and always knows what you are talking about. I never feel rushed in my appointments. I might not be here if it wasn't his care that saved me so many years ago. Although, some may think he's distracted. He is very aware of everything about you and your history.

I hate doing this. It seems a little unprofessional becuase of the laws and how they protect…read moredoctors and how they are viewed in light of other doctors performing the same services. IE. I could be any halfwit psychiatric patient, off his meds, who has lost his mind and got angry at his doctor. I assure you I'm not, and in fact the opposite now, which is why I want to share my experience becuase it is important. You will see that I have also reviewed many other things, but not a professional. Dr ElAsyouty kept me on the wrong meds for ten years and ignored the recommendations of test results while fighting me to reduce them which took me three years to get off with nasty side effects. Why is more better when it isn't working? So you add more types on top of that? He ignored all of physical side effects reported that I had also had to be medicated to treat. He prescrbed medication levels that insurance wouldn't pay for based on a peer review by another physician. I had high blood sugar, blood pressure, weight, cholesterol, trouble swallowing and TMJ pain. I am no mentally better or worse off of medications he prescrbed except that I can now enjoy feelings. A different psychiatrist asked me if I could feel anything on that level of meds. No, I'm missing ten years of feelings, both physical and mental. (Update: Still off medications and I'm totally normal. Never felt so good in my life after four months of nasty withdrawals from the wrong medications.. It's nice being back.) Nevermind that he would take phone calls and chart other patients during the short appointments we had which were billed as two separate half hour appointments to the insurance company. He would get up and walk to his desk or leave the room for other business. He has never been on time for an appointment even though I request the first appointment of the day. He is unresponsive to requests for refills and the required information, yet is diligent in requiring (often delayed) appointments in order to fill prescriptions. This has led to delays in getting medications for literally over a month, and you can't just start and stop them without adverse affects. He has been argumentative and critcal and ultimately I decided that he doesn't care much for me as a patient and is more concerned about appearing right. He rationalizes his decisions and makes excuses, but don't expect him to be humble or ever apologise for anything. Just stay away, even if he takes your insurance or Medicare.

Late more than in time. Clients complain about treatment. I a driver for my patient and it's 6:10…read moreand no one here again. This is three times this week ?? 615 nurse arrives to start dosing

Great staff and magement. Only wish they were open a little later in the day like the SM location.read more

Hina has been lovely in every session we've met in. I see her vitality as we live in separate…read morestates. I've been searching to work with someone in holistic ways, to tap into the root cause of some known & unknown limiting beliefs I have. Hina guided me with compassion and supported me throughout our Root Cause Therapy sessions. Allowing yourself to be open and vulnerable in times of healing can be scary at first, thankfully she held space for me beautifully just as I was to heal and be seen.

I have experienced tremendous transformation in the time that I have been working with Hina. She is…read moreincredibly skilled and creates a safe and warm space to allow the healing process to take place. I worked through some critical blocks that have held me back for years. I cannot recommend her highly enough!