Despite the short notice, they were able to schedule an appointment for cleaning the apartment I…read morehad just vacated on the day I needed. They were very prompt in returning my messages as we negotiated the booking. I wasn't there during the cleaning, so I left the apartment accessible. When I arrived later in the evening, the carpets looked good (despite their age and degree of wear) and the kitchen and bathrooms were well cleaned. The bathtub was especially well done. Thanks for the great service!

I have used this company for a few years now. The teams have always arrived on time, very polite…read moreand efficient. They do a great job and I have no problem Highly Recommending them

Oh my gosh! All I can say is Hope and Mandi are absolutely amazing! Our house has never been more…read moreclean, they cleaned areas where I didn't even think about..down to the toilet bowl brush! They are thorough and efficient. Even my OCD husband was impressed. If you need a cleaning, Hope is your girl! 5

From the owner: Hello!…read more Are you looking for more free time with the kids, spouse, or just want some extra downtime to relax for yourself? That’s what I’d like to provide for you! My services will give you the peace of mind to focus on the more accessible tasks at hand and allow you the freedom of operating with a clean home or business. Message me for details and rates

We had a date scheduled and her Daughter got sick and went to the Emergency Room and got admitted…read more We changed the date and I never ever heard back from her again. I texted several times that day and I called and left a message. The lady works a full-time job and this is her "side" job. It is possible her Daughter took a turn for the worse, still she could have texted and said she wasn't available and told me to find someone else. That is courtesy. Do not recommend

Jenn was very thorough, sent me tons of pictures and made the experience very worthwhile,…read moreespecially since I am out of state

Jenn has been to my home 3 times so far (one deep cleaning and two routine cleanings). She is very…read moreefficient and leaves the house looking good and smelling great. Jenn arrives when she's supposed to, and gets right to work. I was very impressed that the last time she was here she shoveled a portion the driveway so she wouldn't track snow in.

It started with a "move-out" clean" and they did a fantastic job! They worked hard and fast and the…read moreresults were excellent, the place was sparkling. Fast forward a few months because (they) also helped me with decluttering, organizing, and cleaning in my new residence and without hesitation I can tell you they have helped change my life for actually "better than I've been living in years"!

From the owner: There's no better feeling than coming home to a clean house, especially when you don't have to do…read moreit! We all know there's never enough time in the day for everything that needs to be done, and that's why I'm here...to give you your time back! Spend your time doing things you enjoy, and let me get you back on track! I offer one time, weekly, bi-weekly, monthly, move in/move out cleaning, standard, deep cleaning, decluttering etc. Reach out to schedule a free consultation!

This company does not pay their workers Anything they work for pennies on the dollar and lucky if…read morethey even get a tip, they take advantage of their workers. It's pretty sad when there's people trying to survive in this world as prices are going up and they can barely afford their bills for cleaning, peoples toilets and bedrooms and living room rooms.

Recently changed services and wish I could give Merry Maids more than 5 stars. Faith and Trinity…read moreare a great team. Love love love them and the job they did. They are the best. Never realized how terrible my other service had been until now.

Super nice folks that do a great job. The great thing about them is that they guarantee a good job…read moreand will make it so. So if you are not happy, if you let me know before they go, they will fix it. I am not sure how they other people that said they did not do a good job did not take advantage of this. I think they are just trying to hurt the company (friends of a fired employee maybe or have other issues). Anywhoodle, super responsive and nice. The best part, I do not have to spend time cleaning my house!!!

My first cleaning with Heavenly Touch Maids went well, but unfortunately, my second experience…read morecompletely changed my opinion of the company. My July 30 cleaning was confirmed for 10:00 a.m.-12:00 p.m., so I scheduled another commitment for 2:00 p.m. That morning, I was notified that the cleaners were running late. I explained that I could accommodate about an hour's delay, but if they could not arrive by noon, I would need to reschedule. Sheila assured me they would arrive around 11:30-11:45. They arrived at 1:00 p.m. Delays happen. What was unacceptable was the way the company handled the delay. When the cleaners arrived, I was asked to either allow them to rush through my two-hour cleaning or leave them unattended in home while I went to my appointment. Since this was only my second cleaning with the company, neither option was acceptable. Rather than simply rescheduling, Sheila became rude and instructed the cleaners to cancel my service and leave. I then attempted to speak with the manager, Gabe, but was told he did not have time to take my call. The following day, he texted that I "would not be charged a cancellation fee." To be clear, I did not cancel the service--the company did. Their staff arrived outside my confirmed window, and I had already communicated that I needed to reschedule if they could not arrive by noon. Framing this as a customer cancellation demonstrated a concerning lack of accountability. A simple apology, acknowledgment of the scheduling issue, and offer to reschedule my full cleaning would have resolved the matter. Instead, there was no meaningful apology, no ownership of the problem, and no genuine effort from management to preserve the customer relationship. What began as a scheduling delay has resulted in the loss of a potential recurring customer, referrals, a 1-star review, and a complaint to the Better Business Bureau. Customer service is not defined by what happens when everything goes smoothly; it is demonstrated by how a company responds when something goes wrong. Based on my experience, Heavenly Touch Maids fell well short of that standard. If you value reliability, accountability, respect for your time, and exceptional customer service, I recommend looking elsewhere. Beware of ratings on company websites. Heavenly Touch Maids website boasts 4.0 reviews, however Yelp is right on it with a 2.7 overall review which is more reflective of my experience.

I had the best experience with Olivia's Home Services. I live out of state and needed help turning…read morea rental unit in Cleveland. William answered the phone and my questions promptly and professionally. We went to see the property right away and sent me a quote the same day. He completed the job the next day, and the whole process was so easy and well-executed. He sent me pictures along the way and communicated the entire time. I cannot recommend him enough. He made a stressful situation for me a piece of cake

They said they would be able to come out they didn't show up and didn't call to say they weren't…read morecoming. They did text me the next day to reschedule but I declined

Svetlana and her team were able to clean 2 years worth of gunk for our move out. We have 5 pets and…read morethe last two months we were buried under work and unable to clean much. Svetlana did an amazing job, even pulling out the fridge and oven to clean behind and under, as well as the ceiling.

Svitlana is excellent, always arrives on time and does a great job. I have her come monthly and…read morehaven't had any issues, she is very thorough. Highly recommend.