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    CottageCare - Akron

    4.3 (7 reviews)
    Closed • Closed

    Services - CottageCare - Akron

    Deep cleaning

    Maid services

    Carpet cleaning

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    Heavenly Touch Maids

    Heavenly Touch Maids

    (10 reviews)

    Super nice folks that do a great job. The great thing about them is that they guarantee a good job…read moreand will make it so. So if you are not happy, if you let me know before they go, they will fix it. I am not sure how they other people that said they did not do a good job did not take advantage of this. I think they are just trying to hurt the company (friends of a fired employee maybe or have other issues). Anywhoodle, super responsive and nice. The best part, I do not have to spend time cleaning my house!!!

    My first cleaning with Heavenly Touch Maids went well, but unfortunately, my second experience…read morecompletely changed my opinion of the company. My July 30 cleaning was confirmed for 10:00 a.m.-12:00 p.m., so I scheduled another commitment for 2:00 p.m. That morning, I was notified that the cleaners were running late. I explained that I could accommodate about an hour's delay, but if they could not arrive by noon, I would need to reschedule. Sheila assured me they would arrive around 11:30-11:45. They arrived at 1:00 p.m. Delays happen. What was unacceptable was the way the company handled the delay. When the cleaners arrived, I was asked to either allow them to rush through my two-hour cleaning or leave them unattended in home while I went to my appointment. Since this was only my second cleaning with the company, neither option was acceptable. Rather than simply rescheduling, Sheila became rude and instructed the cleaners to cancel my service and leave. I then attempted to speak with the manager, Gabe, but was told he did not have time to take my call. The following day, he texted that I "would not be charged a cancellation fee." To be clear, I did not cancel the service--the company did. Their staff arrived outside my confirmed window, and I had already communicated that I needed to reschedule if they could not arrive by noon. Framing this as a customer cancellation demonstrated a concerning lack of accountability. A simple apology, acknowledgment of the scheduling issue, and offer to reschedule my full cleaning would have resolved the matter. Instead, there was no meaningful apology, no ownership of the problem, and no genuine effort from management to preserve the customer relationship. What began as a scheduling delay has resulted in the loss of a potential recurring customer, referrals, a 1-star review, and a complaint to the Better Business Bureau. Customer service is not defined by what happens when everything goes smoothly; it is demonstrated by how a company responds when something goes wrong. Based on my experience, Heavenly Touch Maids fell well short of that standard. If you value reliability, accountability, respect for your time, and exceptional customer service, I recommend looking elsewhere. Beware of ratings on company websites. Heavenly Touch Maids website boasts 4.0 reviews, however Yelp is right on it with a 2.7 overall review which is more reflective of my experience.

    CottageCare - Akron - homecleaning - Updated September 2026

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