While getting an oil change, one of the workers pointed out that I needed a new catalytic converter…read moreand that I should take it to this place. I was able to bring it in as early as 7:30 the next day. The guy (I think the owner's son) explained to me what they were and that I might be looking in the neighborhood of $300-$600 for repairs. It was done at around 10 and it was only $244.31.

I had been looking for a specific used vehicle online to purchase in a particular color. I finally…read moregot a notification online that this dealership had it so hubby and I drove over an hour there on 9/20/25 to take a look at it. We had a 2 p.m. confirmed appointment with Ivan. We get there and the staff is friendly. The dealership is big and beautiful. When we told them that we had an appointment with Ivan, Kimberly told us that he's with another customer and that she would take over for him. Huh? We had an appointment with him so why were we passed off to someone else? Didn't like that factor. They had the 2019 red GLE 43 Coupe waiting for us to look at which was nice. I was excited to see. I was very surprised when looking at the car. Although it's a nice car, there was damage to it. The back wheel rim had the Mercedes center medallion missing from it. There was also damage to the drivers inside door panel - there was a large crack on the plastic molding that is very obvious because it's black. I asked her if those would be repaired and she told me no. We took a test drive but the excitement waned because Kimberly was talking way too much and asking personal questions about hubby and I so it was hard to concentrate on the things about the car. I told her I wanted to look at other cars as I knew that wasn't my car and the warranty had expired. She took us back into her office (all glass windows) and I could see that Ivan's office was right next to her. There were many times he was alone but he didn't stop in to introduce himself. Kimberly found out our price range and showed us on their website cars available at the dealership. I saw a few I wanted to look at so she took us over to look at them. There was one car I was really interested in, the 2025 CLA 250. We took a test drive and it rode nice, and I really liked the car. Came back to Kim's office and started talking about financing. Hubby and I decided to take time to think about the decision. When we told Kimberly this, she told me they couldn't guarantee that the car wouldn't be sold without a non-refundable deposit. We understood. I did ask the question about who gets the commission if we were to purchase the car and interesting enough, she told me both her and Ivan would share it which was odd to me. As we were getting ready to leave, she told us that their protocol is to have the manager stop in to talk to the customer. We met Matt and he was again asking us questions about where do we live, etc. and told us they hope we will do business with them. I thought he was going to come in to ask how Kimberly's performance was. It was odd for him to come in to talk with us. Again, as we were about to leave, Ivan popped in to tell us something, I don't remember what it was. I told him that our appointment was with him so I didn't understand why he never came to introduce himself the entire time we were there as we stayed there a couple of hours (till closing time). He apologized. And so we left. Here is where things changed for us. We liked the car but after our visit, for the next week we were hounded between Ivan and Kimberly texting, calling and emailing me several times about the car or offering questions if we had any. That was an instant turn off because we felt like we were being stalked over a car purchase which shouldn't be. To stop the communication, I finally let them know that we would not be purchasing the car. They responded thanking us for letting them know. I thought that would stop the communication. It didn't. Ivan reached out again about looking at other cars. I blocked him at that point. Overall, I would say, if someone makes an appointment with a salesperson, let it be that salesperson to help us through the entire visit. Dealing with two people and getting communication from two people about a vehicle is a bit much and makes it look like desperation. Please stop.

I would strongly caution anyone considering paying Mercedes-Benz of Romeoville for a pre-purchase…read moreinspection. I paid $498 for what I was told would be a two-hour PPI on a 2021 Mercedes-AMG E63 S that I was purchasing remotely. Because I could not inspect the vehicle myself, I specifically chose a Mercedes-Benz dealership and relied on their expertise to tell me the true condition of the car before making a $91,000 purchase. Their inspection identified only two driver-assistance faults. I was sent a brief walk around video and engine video, along with basic tire and brake measurements, and was otherwise given the impression that the vehicle was in excellent condition. After purchasing the car and having it delivered, I was shocked by what had been missed. Nearly every panel on the vehicle appears to have been repainted, and multiple panels visibly do not match in color or finish. The passenger-side rear quarter area shows obvious prior paintwork. The front bumper is severely misaligned, with missing mounting hardware/brackets on the passenger side and is not properly secured. The paint also shows significant fading/sun exposure. These are not hidden mechanical problems that would require extensive diagnostics to discover. The paint mismatch and bodywork are visible simply by walking around the vehicle. I genuinely do not understand how a technician performing a two hour professional PPI could inspect this vehicle and fail to mention any of it. It gets worse. The vehicle's alignment was substantially off, requiring the steering wheel to be held noticeably to the left for the vehicle to drive straight. A proper road test should have caught this immediately. After the vehicle arrived in San Diego, I brought it directly to Mercedes-Benz of San Diego. The vehicle has now been there for over a week having all of the engine mounts replaced, another significant issue that was completely missed during the PPI. I paid Mercedes-Benz of Romeoville specifically to protect myself from this situation. Had they accurately reported the condition of the body, paint, alignment, and mechanical issues, I would have either substantially renegotiated the purchase or walked away from the vehicle altogether. Instead, I relied on their professional assessment and proceeded with a $91,000 purchase that I cannot simply undo. I now have to deal with extensive prior paintwork, mismatched panels, body repairs, alignment issues, mechanical repairs, and the effect all of this has on the vehicle's value and future resale. I understand that no PPI can guarantee a perfect used vehicle or uncover every possible hidden issue. However, missing nearly an entire vehicle's worth of repainting, obvious mismatched paint, a visibly misaligned and improperly secured bumper, a significantly off center alignment, and failed engine mounts is unacceptable for a $498, two hour inspection performed by a Mercedes Benz dealership. I am extremely disappointed. I trusted Mercedes-Benz of Romeoville's inspection to help me make an informed decision on a very expensive purchase, and in my experience, that inspection failed at its most basic purpose. I would not recommend relying on their pre purchase inspection service.

This family run business is the best in auto body! We came in needing both a new bumper as well as…read morea dented in rear tire well. Not only did we get the best quote in town they exceeded our expectations with above and beyond repair. They worked within our budget and gave us a custom package leaving my vehicle better than new. Could not be more impressed! Highly recommended!

They fixed my car when the axle broke. They don't work on weekends and my car broke on a Friday so…read moreI was without for a few days. After they did the test drive they realize something else was wrong with it. The customer service was great. I gave them 3 star instead of 5 because of being closed on the weekends which hurt me cuz I needed my car faster but I can't complain.

Honest, Professional, and Courteous. They did an excellent…read morejob for me 20+ years ago. Went back last month for some exhaust work. Still the same outstanding service! Highly Recommended!

Beware do not go here. Worst service ever. I went in for my truck overheating more than a week…read morelater they said it's all fixed and the next day I drove it to work it overheated. I brought it back in waited 2 weeks to get it back. Paid more money and it still didn't blow hot air only to get a gapping hole in my dashboard that they said they didn't do but glue and pieces of the dash were laying on the floor. Don't go here. Don't go here.

Good mechanics honest and reasonable prices. Have been going to them for years. They will work with…read moreyou and give you options.

These guys are great. They did an amazing job fixing my truck. I had multiple issues with my F350…read moreand they diagnosed it and fixed it. Replaced front wheel bearings and hubs. Then fixed a bad coolant leak. I can honest and highly recommended them. I don't think could have a complaint. I will be taking my wife's car and my truck to them for everything.