It served its purpose. The room was spacious enough and I liked that it had a mini fridge and…read moremicrowave since I like to pack a bunch of water and drinks with me when I travel and I need to warm up leftovers. The indoor pool was nice which I used. It was lukewarm and I didn't mind that but there was a couple of bugs/spiders around. My room had a musky smell too. Tbh if reminded me of feet. But my coworkers said their rooms smelled fine. So not sure if my room just didn't get aired out enough. Continental breakfast was okay. Very typical very basic continental breakfast that I ended up eating my leftovers as breakfast one morning. But it did seem like there was 24-7 coffee and tea which was nice.

We are Lifetime Platinum members with Marriott, which is not a status that comes from a paid…read moreupgrade--it's earned after years of consistent loyalty. One of the key benefits is a guaranteed late checkout up to 4 PM at all non-resort/non-convention hotels. When we checked in yesterday, we requested a 3 PM late checkout and were told it was confirmed. Despite that, housekeeping knocked on our door at 8:30 AM trying to enter, long before even the standard 12 PM checkout. Then, the front desk informed us we must leave by noon because the hotel is sold out. This is a direct violation of Marriott's published policy. Customer service at Marriott corporate even contacted the hotel to remind them they were required to honor it, but management still refused. It's extremely disappointing and disrespectful to loyal guests. Beyond the policy issue, our stay has been disappointing in other ways: * Rude hotel staff: When bringing this matter to the attention of both the representative working at the front desk and supervisor consistently wouldn't allow us to finish sentences, interrupting constantly so we wouldn't be allowed to speak. This didn't happen just one time in conversation, it was every single sentence with both the front desk, representative and later, their supervisor. * Bathroom cleanliness: The bathroom floor had sticky residue spots that had clearly not been cleaned. * Room amenities not stocked: There were no cups provided for the coffee machine. * Unsanitary hairdryer: The hairdryer was fully covered in sticky, grimy residue--there is no way to hold it without your hands sticking to it. * EV charger unreliable: We specifically booked this property because it offered EV charging. We plugged in overnight, but the charger shut off at midnight without explanation. Now we're left with a long drive and an uncharged car. Each of these things individually seems so small and wouldn't normally be a big deal at all. However, between the disregard for Marriott's guaranteed benefits, lack of cleanliness, missing amenities, and unreliable facilities, this has been one of the worst hotel experiences we've had in years of travel. We will be escalating this to Marriott corporate, but future guests should be aware of what they may encounter here.

Our family stayed here recently during a vacation and it was everything a hotel should be. The…read morerooms were clean (except the bathroom, where some stray hairs were left in the show); the complimentary breakfast was filling and varied slightly each day; the pool was warm and fun to swim in; and the room was generally quiet. Some niggles: - the pillows are terrible and collapse into nothing under your head; - the pool area sometimes ran out of towels so you had to go to the front desk for more; - you could hear people in the hall (that is the case with every hotel I guess); - we could hear the people above us walking around; and - they do room service every other day, so you may find yourself unexpectedly without clean towels; But, the location and rates fit our family's needs perfectly and we enjoyed our stay. If we are in the area, we will be back.

This is a very nice hotel and the staff is great especially the night staff. My review is more…read moreaimed at the handicap accessibility part. I need a handicap room because of my wheelchair and service dog. My handicap room is on the second floor. My friend, service dog and I plus two backpacks, barely fit on the elevator, I had to take my service dog off leash and let him on first so I could back up because there was no room to turn around. Then when we got the our room the door way is a tight fit and my friend had to push the kitchen chairs out of the way for me. The room is very nice just not entirely handicap friendly because of the kitchen table and chairs I can't access the fridge/ sink or drawers and the bed is higher then my wheelchair which can make transferring harder.

I stayed at the Red Roof Inn which I booked via Expedia, June 12-14 at 4820 W. Henrietta Road,…read moreHenrietta, NY 14467. I reserved a King "Deluxe" room (Smoke Free). The first room I was given smelled of marijuana and was dirty. The second room I was given was only marginally better in that there was no smell of marijuana. However, the room smelled of stale cigarettes and mold. The room was also very dirty. I had to clean the AC with a washcloth before turning it on to remove the grime, hair and grease. There was grit and dirt all around the sink. The bathroom floor had grit around the toilet bowl, and the bathtub is starting to rust on the bottom. The floor in the main portion of the room was also dirty with grit and dusty in the corners. There appeared to be a fan on the wall, but it was stuffed with a plastic bag. The wall behind the desk chair is peeling, the wall beneath the sink mirror is peeling, and the light above the sink has exposed wires. There were no hangars. The linens on the bed were stained. Friday night I got very little sleep because of the odor of the room. Saturday night I purchased an air freshener/deodorizer in the hopes that would help mitigate the odor. It did, but barely. All in all, this was not what I expected for a room advertising itself as "Deluxe". This entire property is extremely rundown, with peeling paint and rotten wood showing. Sunday morning, at check out, I showed the desk clerk the pictures I had taken on my phone and asked for a refund. He said he would have the manager call me, but I have heard nothing. I also did not receive a receipt. I reached out to the Guest Reservations of Red Roof Inn and they replied twice with apologies and an offer of points, which I rejected as I would not ever want to stay at any of their properties. I asked for a refund. The last email I received said there was nothing more they can do and are closing my claim. Needless to say this is not good customer relations or god customer satisfaction. I will never stay at any of their hotels. If there had been any availability at other hotels in the area I would have booked elsewhere.

Everytime my family and I come to Rochester, we would always book this hotel for our stay. It's…read moreabout a 20 min drive to The Strong Museum just one straight road - very convenient and it seems to always have the best rate per night. Beside the hotel also has McDonald's, across from it has Wendy's and Burger King which is perfect for grabbing breakfast and lunch. Highly recommend.

If I could give zero stars then I would. They were extremely rude when I tried to check in since we…read moregot notice that check in was between 11-3 they were condescending and said you "don't see the sign you can't check in until 3" pointing to the sign behind the desk. Then we proceeded to tell them we have a service animal for which I have all the documentation and they still were adamant that he was a "pet" asking (Angel the manager or owner) what he does for me (by law they cannot ask it violated HIPAA) and basically kicked us out. Do NOT BOOK with them or be fooled by the cheap rates, there's a reason and honestly we should have known, 20 bucks more will get you much better service and save you the headache and now me and my boyfriend don't have a place to stay and are looking last minute because they didn't want to accept a service animal which is against the law... will be filing a formal complaint with the state but just save yourself...

I am writing this as a warning-- do not stay here, it is honestly the most run-down hotel I have…read moreever stayed in. The entire hotel needs to be demolished or renovated. Our room smelled strongly of mold and the carpeting was damp. There was no coffee in the morning because the machine was broken. Our room was not cleaned. This is not at all anything like a functional Microtel and I also contacted Microtel with pics to let them know the sad state of this dying hotel.

The staff is phenomenal.. At least on the first day. Shareem, Rodrigo, and Sherry are amazing…read more. super friendly and helpful. The hotel itself isn't anything to brag about but it's decent.. we did have an issue with someone blasting the music so loud the floors and walls shook. They took care of it. Unfortunatly it was recurring so the sleep wasn't that good both nights. The rooms are ok. Not the cleanest but acceptable. You'll find some missed corners with dirt and found garbage behind the shower toiletry dispenser. Nothing major but could be better. Beds were comfy and the linens and towels are bleach cleaned. You can smell it. The fixtures are dated so bring your own charging cables and don't expect to use usb here. The only ones are on the alarm clocks and plugging a cord in makes the clock make strange noises and the plugs on top didnt work.. I ended up plugging in the wall.. next time I'll bring a surge protector and extras. This is clearly a dorm and not really a motel/hotel. You hear running in the halls, slammed doors, chanting, etc anything reminiscent of a college dorm. That explains the graffiti and broken fixtures. It's an older property and for the price it was fine. They did mess me up though. Was scheduled for an airport shuttle and confirmed but they didn't tell me they didn't run on the weekends so I'm waiting and no ride. If I didn't have a ride share app I would have been out of luck. This issue pushed me 30 minutes off schedule and made me almost miss the check in time. Im really dreamed about that because someone should have told me. No apologies or explanations. Just fugue it out yourself even though we are the ones that messed up. Would I stay here again? If the first day staff was working. The rest were not as friendly or helpful. After careful reflection, this is q college town. I came for medical but most everyone else is here for the schools so with that in mind; this place was in line with whats ro be expected. I think I would rather go to another hotel or motel without the students and atmosphere if I can find one. I also found out the person blasting the music is hearing impaired. I felt bad for complaining but it was really loud and disrupted my sleep. So if this is something you can overlook then maybe it is a good option. But for someone who likes the peace and quiet and consideration then perhaps other places will work better. Final thought, the hot water was out for several hours Friday night. I got a very room temp shower at about 8 after trying for hours. I realized that was the best it would be and got it over with. Very low water pressure with warmish water was not a great experience. First night water temp was great with low pressure.

Staff was nice. Room was warn at best. Bed was comfortable but there was no blanket…read more Overpriced.

The room itself had exactly what I needed. Separated room, a fridge, two tvs, and a decent amount…read moreof space. I'd say the bathroom could've used a bit of updating, but it wasn't dirty as far as i could see. I would've liked some usb outlets to charge devices. I managed to do so from the TV and surprisingly the clock. I guess having a clock with a USB in it was a good alternative to actually putting USB outlets in the room. The breakfast, also exactly what I needed. There was only one person working there which I think was enough but I think there are times its tough to keep on top of all things needed. I had to being her a tip left by someone else. The only thing I didn't like was the layout of the floors. I had to turn like 3 or 4 times before I even got to the hallway where my room was.

Very unclean room and found food piles under two furniture pieces so that tells you something…read more Complained about cigarette smoke coming into room vents and they said it was up to me to find the culprit. Denied late checkout even though the hotel and parking lot were still empty an hour after checkout. Saw food parties in pool area. Old place and no shade in parking lot.

My husband made reservations here a few weeks ago as a pit stop on our way to Detroit from Maine…read more The door to our room required brute force to open. There were dirty towels hanging on the bathroom door. The smell in the room was awful - mildew, cigarette smoke, who knows what else. The physical building of the hotel was crumbling, stained, and ripped, there was a screaming child somewhere, and a dude with face tattoos walked by twice. We turned around and left. Went to a Super 8 down the road which seemed like a mansion after this hotel.

Stay away at all costs…read more I stayed at this hotel for the RIT Grad ceremonies and regret it as soon as we walked in. Due to the graduation the rooms totals came out to $190 for one night. When we arrived to our room it reeked of chemicals and was showing its age and disrepair. We left due to the strong smells and door that barely closed. Even the card asking us to save the earth on our bed was disgusting. I tried to ask for help from the owners before departing and they where no help, had to go the corporate route which was actually very easy. Don't waste your time or money here.

Great option in the Henrietta area. Extremely clean facility, ample parking (with several EV…read morespots), easy on/off expressway, food options walkable, and very comfortable beds. Was very nice to have a full kitchen that was well stocked with cooking/serving supplies. Fantastic gym, everything was brand new and in great condition. Allows pets and while we saw dogs come and go, never once heard any barking. I also never thought I'd get excited about a hotel closet, but the organization it afforded was fabulous! Most of all, the staff went above and beyond-always friendly, professional and made you feel like friends. Breakfast foods were ample (never ran out of items even at the rush) and the living room area appealing, although a little day-to-day variation in menu would be nice addition (we stayed a full week and everyday was the same.) All in all, two thumbs way up!

Saw this hotel being built and had to try it out Brand new,…read moreClean big rooms nice hot breakfast would stay again. Just off highway

I do not recommend this location. We attempted to check in early, less than an hour early. We were…read moretold they had no rooms available yet. OK, that is an acceptable answer, however, the way that answer is delivered is another story. The woman at the front desk was totally rude, both in this interaction and in the subsequent interaction when we actually checked in for our reservation. When we finally got to our room, we had a toilet that was constantly refilling, all through the night. At about 4 am a car pulled up into the parking area and played loud rap music for about 25 minutes. So our sleep was disturbed by both the running toilet and the music. We we reported this the next morning on check-out there was no "I am sorry to hear that, no thank you for letting us know." Same person. We travel to the area every year and we will avoid this place. It's not like there is a shortage of hotels in the area.

This place seemed to be a big, fat NO. Do you have an elevator? NO. Can we have a first-floor…read moreroom; wife can't do stairs? NO. Can we change rooms after first night? NO. Can I get change for the laundry machines? NO. The room was fairly clean; the hallways were not.