We had our Morkie groomed there. She was pretty matted due to us not having her done for a while ie. To cold She looks beautiful and smells wonderful. We had a great experience with the staff , they were great. The price was cheaper than they quoted. Definitely going back. I would recommend them. The facility is just what a dog kennel should be relaxed and accommodating. Remember to tip they deserve it. read more

Country Inn Kennels Dropped our lab, Myers off on a Saturday for a week while we went to the beach. The next day on Sunday we got a call saying our dog was attacked by another dog. The dog bit my dog through the fence resulting in my dogs pads being ripped off his paw. We were out of town, it was so bad he had to be taken to the vet for stitches. I was told by the manager that it was not our dogs faults, at all!! and they would pay for the stitches. After talking with the vet everyday we decided to come home a day early from our vacation to get our dog. The vet informed us that if it doesn't heal good then we would be looking at a toe or leg amputation. We were horrified. When we arrived at the kennel to get our dog, we were met by the owner who stated, we paid for the stitches but we will not pay anything else. Even though our dog was attacked in their care, from careless actions to keep my dog safe. I told him that this happened in their care and they should be responsible for the rest of the bill as it pertains to this injury. He said, it was my dog and I should be responsible for it. Fast forward a week, Myers paw has gotten worse and we called back and talked with them again about the bills, and possible surgery's. He still stated that they weren't paying anything. I asked if he had insurance to cover the bills for the attack. HE STATED THAT IT WAS NONE OF MY BUSINESS IF THEY HAD INSURANCE! I couldn't believe what I was hearing!! Take your pets there if you want, but HEAR ME! They will not take care of them and WILL NOT pay for vet bills if they allow them to be attacked! Our lives have been turned upside down by 24hr care for our baby who has to wear a cone on his head and kept in a cage all day and night. We miss work and lunch breaks to wrap his leg, give him meds and short 3 legged walks for bathroom breaks. It is extremely painful for him and for us to watch! And no, owners have to contacted us to check on him. read more

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I have boarded my Chocolate Lab at Country Inn Kennels for the last two years, and I could not be more satisfied with the service they provide. They are flexible in scheduling, and they understand that last minute reservations are sometimes unavoidable! I highly recommend this boarding facility to anyone in the Roanoke Valley. read more

before i pay i would check my pet to see that all work in ok . do not like to pay two time for work . i will try country inn kennel s one more time we talk and next time it will be right and 1/2 off thx read more